a.c. white relocations

I selected A.C. White for my relocation from Atlanta to Denver, and that was my mistake. Loading was done on time 5/31, however delivery is going to be a different story. I was guaranteed the delivery range of 6/3-6/8 and was just informed they won't deliever until 6/12. I think the worst part about it is that I had to make numerous calls before they would even tell me this information. My recourse in all of this is a joke. Every day they are late I get a discount of 1.2% on an almost $9000 bill. That won't even cover the take out meals since my entire kitchen is somewhere near Orlando?!? on a big United truck. Get comfy kids, we will be sleeping on the floor for a few more days. Updated 7/21/17 My items were delivered 4 days later than the guaranteed date unfortunately that is not where this saga ends. I will include my full complaint to the Better Business Bureau below as reference as well as pictures of our boxes and broken items: ______________________________________________________________________ BBB Complaint Complete lack of communication regarding delayed delivery and a true disregard of any concerns about broken items and employee's handling of the move. I selected A.C. White/United for my relocation from Atlanta to Denver, and that was my mistake. Loading was done on time 5/31/17, however delivery was a completely different story. I was guaranteed the delivery range of 6/3/17-6/8/17 and was informed on 6/8/17 that they would not deliver until 6/12/17. At no point did my coordinator at A.C. White attempt to let me know about this delay and only was made aware after I called them for an update. At some point during the transport of our items every single box was crushed to the point of being unusable. Some boxes had been set in a pool of red fluid (smelled like transmission fluid) one of which bleed into our bedroom comforter and pillows. There were two missing boxes from our shipment one containing kitchen items (electric skillet, utensils and a knife set) and the other containing bathroom items (household medicines: Tylenol, benedryl etc. brushes/accessories and makeup). Our stand up fan was delivered missing the pole. A stand-up living room lamp was also broken during transportation. The employees who delivered our items were extremely unprofessional. For most of the day two of the un-loaders argued to the point of yelling at each other on how to best move the items into the house. This was all while my three children ages 6, 5, and 3 were present. The entire team was in such a hurry to leave our house that they failed to properly assemble the master bed, attach the mirror to our dresser or even take their sweaty t-shirt out of our master bathroom sink!?! We actually had to beg the truck driver to assemble our patio furniture after the labor left. I kid you not, one of the workers was in his car in the middle of the road telling the other worker that if he wasn't getting in he was going to leave him at the house. I notified A.C. White by voicemail regarding the damaged items on the actual date of delivery (6/12/17) but they never felt the need or urgency to call or even write back. On 6/24/17 my wife and I typed up a complete e-mail, including pictures of the damaged items and comparable replacements to A.C. White requesting compensation for the items and discount of the cost due to the incomplete service that was provided. It wasn't until (7/10/17) when I sent an e-mail to A.C. White informing them that I was opening this complaint with the BBB that they actually responded. I have now informed that I need to complete a separate damage claim for the property and that all damaged items need to be saved, let I remind you that delivery was a month ago and I was not made aware of this earlier. _______________________________________________________________________ Today is now 7/21/17 and I am still trying to get the damage items replaced. Their claims team is offering me $500 on a damage claim that equaled $846.89. I will continue to update as this nightmare continues. See photos below

My moving experience with your company was outstanding! The packers with Troy's crew were very efficient. The movers with David's crew were tireless and so competent! Last of all, Hoke and Giovanni, who came to pick up my boxes, were very hard-working, too. Richard's estimate was right-on and lower than another I received. I will definitely recommend your company.

We moved from Georgia to Florida and we could not have asked for a better move. John came to our house and did a walk through to provided us with an estimate and the moving package. The estimate was very close to the final cost, in fact the final cost was less which was a pleasant surprise. The Coordinator called the day before to let us know that the Driver would be calling to give us a time that he would be arriving. Upon arrival the Driver introduced himself and his team and went about doing the inventory and tagging of the items. His crew put floor coverings down to protect our floors. They wrapped everything impeccably and they way they packed the truck was amazing. The Coordinator called us to check and make sure everything went well on the loading. The Driver delivered at the time and date he told us. They unloaded and moved everything in and set up everything as well. There was absolutely no damage and extra care was taken with my baby, a Harley Davidson Motorcycle which they moved as well. After the move the Coordinator called to follow up and make sure everything went as expected. We highly recommend A.C. White Relocations to anyone that want a great smooth move.

The gentlemen who performed my move were amazing! I can't tell you how happy I am that I got that particular crew! I had a difficult move from a 2-story home into a 3-story with a lot of heavy furniture and they were fast, careful, efficient and extremely kind. Since they loaded my home on one day weren't planned to deliver until the following day, I had no bed, so they were kind enough to go set-up my bed in the new location so I had somewhere to sleep. Oh, did I mention this was over the New Year's holiday! The move was quite expensive, in my opinion, but those 4 gentlemen made me more than happy to pay any amount!

AC White United Van Lines is the worst Moving company I have ever had to do business with in my life. I have moved many times in my life and this was the worst. I asked for experienced movers due to size of load and they sent me a rookie driver who had only 4 yrs. Experience. They did not show up on time they were 4 hours late. The driver failed to bring enough help to load this size load in a timely manner. Due to lack of help and being late they rushed loading and ended up damaging a Computer Desk and Refrigerator both do due improper loading and the lack of use of blankets in which I observed my self and suggested they use more blankets and ignored me. The Driver did not bother to help so only 3 men where loading a moving van that should take 4 to 5 men due to the size of load. When they delivered the load they were again 5 hours late showing up. It took them to 10pm in the evening to finish the unloading and still short of help and since they were late starting rushing putting boxs and other items clearly marked as to where they went. If you use the moving company your putting your possessions at serious risk of damage. I would never ever used United Van Lines again I would move my self First