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Google Reviews: 2.5/5

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Blogs

2.5
Average Rating
40%
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60%
Never in my life would I recommend ABS Moving to anyone. I moved with them last year and it was the worst moving experience I’ve ever had. The beginning was smooth – the setup, scheduling, and the movers themselves were great when picking up. After that? It went downhill quickly. I waited a whole month for my belongings and during that time, received no communication as to where anything was. I received no updates – Brooke, the sales person I worked with, had no idea and recommended I reach out to the info@abs email and text the dispatch team, neither of whom responded. For a whole month, I was in a new apartment with no furniture – they confirmed my belongings would be there between 1-14 business days from the first available date I provided. They ended up arriving a whole month later and during that time, I had no idea where my belongings were. It turns out that the whole team had gotten covid but didn’t tell any customers for weeks? After receiving no communication for weeks, they called me the day before arriving. My lamp and couch motor were broken in transit so my couch won’t recline. I submitted a claim with pictures of the items and unanswered texts with dispatch and ABS said I was entitled to $42 to which they will not respond to to even get it. This move was a nightmare – unresponsive and unprofessional (the whole team and Brooke who was the most unprofessional and rude person after confirming her sale). Would never recommend this company.
AG
Alana Greene
1/5 | 10 months ago
Liars. We paid for our own flat-rate 26’ truck from VA to FL. They packed it full then proceeded to drive it north to MA and combine it onto a 54’ trailer. They broke and damaged a lot of our items and are refusing to pay a measly $150 claim they offered. I tipped the guys more than that. Please DO NOT use this company. They are very shady and will stop answering your calls. We regret working with them.
RB
Ryan Bender
1/5 | 2 years ago
ABS Moving was a great partner from start to finish. I had an easily reachable point of contact (first Brooke and then Lisa) from the time I inquired for a quote to the time my things were unloaded at their final destination. Every question I had was thoughtfully answered. ABS requires detailed inventorying of items to be moved in order to provide an accurate quote. They are not able anymore to come out and walk the home for a 100% quote guarantee. But I gave a meticulous accounting of my items and was very close to correct in number of estimated boxes when the movers arrived and there was no attempt to charge me more for anything. The movers who loaded my things were fast, professional and kind. The movers who unloaded my things were equally so. I received my items only five days after moving. Nothing was broken that I can find. Nothing is missing that I've noticed so far. They put my items back together that they took apart to load and they are probably sturdier than they were before. I highly recommend ABS for a moving service and would use them again.
SW
Stephanie Walker
5/5 | a year ago
The sales rep was pleasant to speak with and, for the most part was pretty accurate with the quote (about as accurate as you can be over the phone). She unfortunately didn't properly explain the delivery terms. When I asked when they would deliver my goods, she said they had 14 days from when they picked up. As a result, I selected my delivery date to be just 4 days after pickup. The crew who picked everything up were great and I really don't have any complaints there. Here is where is gets really bad. My delivery day came and went with absolutely no word or acknowledgement from them. I began calling and leaving messages but no one got back to me for almost another week. They never answered the phone and instead only communicate via text message or the occasional email. Long story short, they kept making excuses as to why they couldn't deliver my goods such as a COVID outbreak, truck issues, no drivers, and truck issues again... All in all, it took them over a month to deliver all of my belongings. Oh, they also lost some of my things as well plus I received boxes that didn't belong to me. As of this review, I'm still waiting for them to send me their claims form so I can submit claims for the delay, lost items, and damaged items. Do yourself a favor and DO NOT hire these people!!
MR
Matthew Rivera
1/5 | 2 years ago
Best Moving experience I've had!! I have relocated many times for work reasons and this was by far the best. Fair prices, quality Service, Excellent Crew, professional communications and very transparent on what to expect as a Customer. Happy to report that I didn't have any damages with the exception of a few plates that I didn't really pack carefully. My furniture and matresses were very well protected by the Movers. Haven't got enough good things to say about this Company. Thank you ABS Moving!
RS
Ronny Sanford
5/5 | 2 years ago

FAQs

  • Who will bring the packing supplies?

    Ans: Abs Moving Storage will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.

  • Are there any additional fees besides the moving quote?

    Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.

  • What is the right time to schedule a move?

    Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.

  • What days are Abs Moving Storage open?

    Ans: To check our operating hours, please visit our website or call us at the number given on the website.

  • How does the Abs Moving Storage ensure the security of my belongings during the move?

    Ans: Abs Moving Storage ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

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