americas choice moving storage

RUN, DON'T WALK. DO NOT USE THIS COMPANY! THEY ARE UNPROFESSIONAL with HORRIBLE ETHICS. I wouldn’t trust them to move my garbage! We used this company to move from California to Florida. They had 4 months notice of the dates in which we were going to move. When the time came, they had no trucks available, for 6 weeks!. Our salesperson, Tammy, disappeared after pick-up day never to answer a call again. They were late showing up the day of pick-up so we had to leave them at our house to catch our flights. We ended up calling another company to go get our belongings from Americas Choice Moving after 6 weeks of them holding our things hostage. This cost us thousands of dollars extra and to top it off, we were double charged for packing by America's Choice and there was nothing we could do about it. During this 6 week period there was no communication from anyone at that company and they rarely answered our calls or sent us from person to person and then lied about who was responsible for what. It was absolutely insane! When our things arrived, my husband's new computer was gone. Our art was damaged. A glass table top was missing. A desk chair and desk pads, a ladder, and a patio table were all missing. Their response, everything they packed from our house was loaded on the truck with the new company (who was reliable, communicative and did what they said they were going to do when they said they were going to do it). Because we had to hire a new company to get our things, this left us vulnerable to damage and theft and they sure took advantage of that! If I knew what I know now, I would never have hired this company, I would never even have let them in my house. You've seen the horror stories on the news about movers. Americas Choice Moving and Storage is a prime horror story example! I could go on and on about this company but the bottom line is DON'T USE THEM! If I could give them negative stars, I would have!

Worst moving experience! As though moving across country isn't stressful enough! I contacted Americas choice months before my move and Amy was helpful and answered every question and every email within 24 hours. That was when the customer service stopped! After setting up my pick up the experience went down hill. After loading all of my belongings and coming to me with a price over $3000.00 MORE than the original quote that included $650 worth of "crates" (cardboard boxes) what was I supposed to do? Tell them unload all of my belongings! They then left and I had to clean up my house from their trash they left behind including shoes! Who leaves their shoes?!?! I contacted Americas choice about the service I received and was told it was being sent to a manager and they apologized. After realizing that I didn't recieve the discounts I was supposed to (almost $300) for veteran discount and free crates I contacted Amy with no response. Later being told my discount no longer applies to my move.... Have no reason why. My belongings were to be stored for 3 months while my home was being built. I ended up getting a late notice for storage fees via email. I responded to the email letting them know I never got a bill so how would it be late? The response was then that I received the email by mistake and to disregard.so I did. After being told my belongings where on their way for over 2 weeks the driver called to give me an arrival window and tells me I owe $650 MORE than my paperwork!!! I called Americas choice and was told they made again another mistake and I do owe the storage fees! Every time I would call i would speak to a different person that has no idea what was going on and was told the person I spoke to prior was off that day or on vacation for 3 weeks! How are you off during the week when you are closed on the weekends! A week after my 1st available delivery date my belongings had not even left California yet and the lady on the phone had the nerve to tell me congrats on your new home go ahead and go to Walmart and buy yourself an air mattress to sleep on!!!!! This company is extremely unprofessional and I don't know how they are still in business. DO NOT CALL them!!! I had smashed boxes with multiple items broken! One box everything inside the entire box was shattered! They are careless with your belongings and your money! They are not Americas choice and should not be in business! A $6500 move turned into just over $10,000.00 and with all of my belongings what was I to do! We were so happy to be done and not have to deal with this company anymore. Don't let the Inital quote fool you.

THE WORST COMPANY EVER !!!! This company should not even be in business... They have noooo clue what customer service is and does not care one bit about their customers once they take your money. They were sooo helpful with getting me set up and setting up the pick up. They answer every question quickly and do what they can to real you in, they make you feel like you can trust them and your belongings are safe in their hands .... Once my belongings were in their possession that all changed. It took over a month to finally receive my belongings as they kept saying there was delays in the drivers route. They would say I would have my stuff by a specific date and then take several days after that day comes and goes to return my emails as I called every day with no answer and when they finally do they just push you off another week to go threw the same thing over and over again. Not only do I have a whole lot of damaged items I also have several missing items. Almost every one of my boxes were busted, some taped back together with stuff hanging out, plastic containers with NO lids and not knowing what's missing. It looks like they just threw my boxes around and did not care about my stuff bI have full boxes of stuff and several furniture items that is flat out missing all together and all they would tell me was "this is why you have insurance" ... Really, when their representative specifically told me I really did not need to purchase the extended insurance but there was the standard insurance included in my quote. When calling the insurance company (not threw them) will only pay $12 total per missing box (they do not care what all is in that box but only pays $12) and they determine what the weight of my furniture items are and only pay penny's per pound and won't do anything with everything else that's missing as I do not have original purchase receipts... Really, you lost or stole my items and expect me to have every receipt from every item I have purchased in my life?? I also had antiques that were past down generations, there is no receipt for those. The items that broke in my boxes are NOT covered by this insurance either as "I boxed the items in the box myself" when I was told to have everything ready for the movers and they suggest using large boxes to put all the small or loose items in. They do not care one bit that my stuff is missing and damaged. I will never use this company or anyone affiliated with this horrible company ever again. It's hard to trust a company that moves your belongings across the states and this one is careless with your priceless items. When they store your stuff for you it's not in your own unit or room, but it's in a open wear house with everyone else's. This is how they also had other people's belongings in my lot, no telling how many people out there are missing their stuff as I had to tell them on several items that it was not mine and they set it aside and took it with them. I did received someone else's side bed rails, not mine, so my entire sleigh bed set is useless as someone else out in this worlds has received mine and I have there's. I can't stress enough how bad this company is .... Do NOT use this company unless you want to have missing, stolen and broken items with no sympathy or remorse for their customers and how they operate a horrible dishonest company and screw honest customers out of their hard earned money!!! I finally settled for less then $200 to finally be done with this whole experience and after several months of waiting for this check or a call back from all my messages I get told that if I remove my review they will give me a little more money .. REALLY?? Now I know where their bad reviews are going, they are paying their unhappy customers to remove them!! RUN AS FAST AS YOU CAN FROM THIS HORRIBLE COMPANY!!!

If I could give negative stars I would. I suggest using ANY OTHER service available, including doing it yourself. It's cheaper to give away your belongings and buy new stuff compared to all of their hidden costs. The person AMY who "sold" me the experience lied about the estimate and once the crew was at my place and all of our belongings were outside and our backs were to the wall the price more than doubled. (we HAD to move out that Day). They advertised special packaging for TV movement and they just threw moving blankets over ours and taped boxes around them. I called the home office concerned about this and was brushed me off. "our team are professionals". I'm terrified from what all the other reviews have said. Oh that's right ... We are STILL waiting for delivery. Then the salesperson AMY was never available again (she won't respond to emails and they refused to put me through to her) and their useless warehouse team treated my family like crap over the phone. Rude rude rude. TAMMY "manager" was useless and promised to call me back (never happened) to see if any adjustments could be made to their rip off price. I have contacted the Better Business Bureau about this horrific experience and am filing a grievance with The Department of Consumer Affairs. Scam artists. It is sad that such a stressful experience like moving cross country is made so much worse by these charlatans. SHAME ON THEM.

So far I have had nothing but horrible service from this company!! Our scheduled pick up date was the 20th of July after THEIR sales rep had me change it from the 30th so we would have our belongings here in Pennyvania by the 3rd of August the latest. Well the 3rd came around and nothing from this company, I called them to figure out what was going in and after being hung up on, having to call back numerous times, and speaking with a "manager" Rachel, FINALLY spoke with a women who informed me that ALL my belongings are still in California. A rep told my husband that we were going to be made a VIP customer and they would pull a driver to deliver our things. I emailed and a customer service emailed Tammy another manager yesterday and still have yet to receive any calls from them!!! Worst mistake ever was going with this company to move our things!!!!! And we still don't have our belongings as I type this!!! I have even called the company today and still nothing from them!!!! They said they have 21 business days to deliver my belongings, and 30 days including the weekends!!!!! Worst customer service ever!!!! Worst experience ever!!!! DONT USE THIS COMPANY!!!