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apaca van lines Information
2445 Wayside Ct, Springs, CO 80915, United States
5/5
5/5
5/5
4.8/5
Blogs
To start off, this is going to be one long ass complaint! And we should be able to give negative stars for companies that deserve it! This company did our move out of Carson. The first day, we had 2 movers come and pack. They did a pretty decent job packing for only 2 workers. They didn't arrive with crates and I was told a new crew would arrive the next day to finish up. This was supposed to be a 2 day job. 4 workers showed up the next morning. The only positive I can say is that the lead worker did a thorough job of inventorying. They seemed to have been getting the job done that morning. Come mid afternoon they barely made a dent in a 4 bedroom home. At around 7pm they still had 3 bedrooms, kitchen, living room and more than half of the garage to go. A few more workers show up, to help finish up they said. They were at the house well after midnight!!! Keeping my neighbors awake and my children awake. The lead mover told me their manager wanted them to finish up. This after midnight. Their manager is an idiot. But the workers can't complain, they are paid hourly and that's some good overtime. My wife and I are very patient people. We have moved numerous times and have never encountered movers like Apaca. We have always thought to treat movers well. That way, less theft and better handling of our belongings. We provide all our movers with lunch, dinner if they're still around at 7pm, snacks and drinks. It wasn't any different for Apaca. We were patient even when they were still at our home having a party around the pizza I provided as a 2nd late dinner, after midnight. Come the next day when it should have just been loading, they were still packing. Yup! Till early evening. But what're you going to do? You can't be an ass to them or your things won't be packed properly. Being nice bit me in the ass. My HHG arrived almost a month late. Apparently Apaca didn't ship them out as scheduled and my things were sitting in their warehouse for an extra month!! We just received partial shipment. NOT ONLY DID THESE MORONS SEND MY HHG LATE, THEY MISPLACED 2 CRATES AND SENT ME ONE WRONG CRATE!!!!! They packed a Swiffer mop on one of those thick wrappers rolled multiple times. Because who would want to receive a broken Swiffer mop, right? But of course a Mac can be wrapped once and placed in the same box as another desktop, NO FILLERS, NO OTHER PADDING! 2 freaking computers on top of each other in a box that was too big!!! The box was smashed but luckily the computers weren't damaged. They wrapped curtain rods in the same careful manner but decided to half ass wrap dressers. They double wrapped bins, PLASTIC BINS!!! And taped it like there was no end to that roll. To top this wonderful experience, these ass***** decided to pack us a nice surprise. The trash from the food we provided them!!!! If you read this far, I hope you NEVER USE THIS COMPANY!!!
MA
M.S. Aquino
1/5 | 6 years ago
The crew that showed up seemed nice, but they completely screwed us over on what we were allowed to ship. We were told several times that we were given a 600lb limit, but they told us we only got three boxes. They even lied and said they confirmed that amount with their boss. Unfortunately when we verified the amount with the company ourselves, the crew had already left and our remaining items were packed with a different company. If i could give negative stars, I would.
SW
Sierra White
1/5 | 2 years ago
This review will be strictly in regards to the packing side of our experience. We have not completed the moving side and will review that once we receive our household goods.
The packing services were AMAZING. I will be honest and say at first I was not very pleased. There was a miscommunication that caused the first day of packing to be pushed back several hours and I was very concerned that we would not get the packing done in order for our household goods to be picked up on time. HOWEVER, the miscommunication did not prevent the packing timeline to remain the same. I was very impressed.
The first day we got Mike and he was super quick, professional and organized. He helped walk me through what was going to happen the next few days, this was my first time having a company pack our house, which really helped me feel more comfortable with the entire process. He was also GREAT with our two dogs and didn't mind them being present in the house. I really didn't want to have to kennel them or put them outside and he was so accepting of that.
The next two days I had the pleasure of meeting Vivian, Paxton, and Kenny. They were all very professional, had GREAT communication, were kind, organized, and ensured our goods were packed with the best care. They ensured they could answer all of my questions and if they couldn't they asked someone who could and got back to me promptly.
I really cannot express my gratitude for Vivian, Paxton, Mike, and Kenny. They were incredible to work with and made my first packing experience a pleasure. :)
AB
Ashton Brady
5/5 | 7 years ago
I worked at ApacA for 15 months. Always on time, never called out sick or asked for time off. Tommy was a great boss! When we lost tommy we got Aaron as a gm everything went downhill from there. Aaron’s main focus is to work his 8 hours and go to the bar after work. He hired a bunch of pot smoking beer drinking guys who down beers before work and smoke pot while on the job and driving company vehicles. There was a worker who main focus was drinking tequila and being racist and prejudice towards everyone except his circle of friends. Causing a hostile work environment. The more I complained about it the less I was worked. I know I was a great worker with great work ethics and fantastic customer service I knew was too good to work for this company. I looked for another job where they instantly saw how amazing I was hired on the spot, instantly got a promotion to lead/driver and 4 months later I was promoted to move coordinator and were torn to lose a great packer/driver/lead. But gained a fantastic Move coordinator. If Apaca cannot see the good in their workers and treat them poorly and keep less than professional group of people working, this isn’t the company you want to have move your stuff.
VR
Vivian Roos
1/5 | 5 years ago
Disappointed with several aspects of our move with Alpaca.
First the lead worker was great and took great care of our stuff. However, several other workers left much to be desired. As a military family, we move A LOT, and have a lot of experience with various movers. To begin, the company ran out of wardrobe boxes so the movers just started stuffing clothes, including formal gowns and official military mess dress items, into the bottom of large boxes. All of our clothes were a wrinkled disaster when we arrived at our next home. And for things like tuxedos and mess dresses, that’s a lot of dry cleaning! Not to mention the hassle.
Second, I spent MONTHS organizing baby clothes, toys, and other items into clear plastic bins in order to simplify everything. Every other moving company we’ve used just wraps up those bins and moves them the way they are. I understand that for liability reasons you want to make sure there’s nothing else in those bins that could damage other goods… but taking clear plastic bins full of neatly folded baby clothes and just dumping the contents into an unorganized wrinkled mess in a cardboard box? What good did that do? That not only wasted my months of preparation, but also the time it took me to re-do all of that after our move. Same with dumping my nicely packed toys into a cardboard box, and worst of all, the files, memorabilia, important documents etc, all just thrown into boxes when they were already organized in a nice, neat, compact way. Seriously?! It’s been 7 months since our move and I still haven’t been able to get to re-doing all they un-did. Please consider re-evaluating whatever policy was in place to make such a mess.
Lastly, there was a sore underestimation on how long it would take to pack up our house. We kept reminding them that, by contract, we had to be out of the house and carpets cleaned by a certain date. The move continued to take longer and longer than they estimated, though we kept being reassured they would be out on time. In the end, they stayed an extra 8 hours on the last day (yes, that means they stayed till midnight, while my husband ended up having to help them move furniture so I was left alone to find a place to sleep my toddler and my 7-month pregnant self. We had planned to sleep on the floor and a pac-n-play in the empty house that night, but couldn’t with movers there.) We have far less stuff than the average American household (which is why they thought it would go so fast. I mean really, we owned one couch, 3 bookshelves, a tiny kitchen table, 2 beds and a few other things. No big entertainment center or anything that should take so long.) but the workers just packed and moved things so slowly! Maybe it was because it looked like such an easy job that they didn’t feel like there was a need to rush. So while the workers get paid overtime for spending all night at our house, it was a significant additional stress to us.
SL
Sara Lohmeier
2/5 | 5 years ago
FAQs
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Who will bring the packing supplies?
Ans: Apaca Van Lines will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.
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Are there any items that the Apaca Van Lines will not move?
Ans: There are many items that Apaca Van Lines will not move including cash, valuables, jewelry, sentimental items, and more. There is a list of items that Apaca Van Lines is not authorized to move.
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What days are Apaca Van Lines open?
Ans: To check our operating hours, please visit our website or call us at the number given on the website.
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Does Apaca Van Lines offer free moving estimates?
Ans: Yes, Apaca Van Lines offers free moving estimates.
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How does the Apaca Van Lines ensure the security of my belongings during the move?
Ans: Apaca Van Lines ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.
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