arch moving llc

Absolute Nightmare—Avoid at All Costs, Especially If You’re a Woman Moving Alone! I had the worst moving experience of my life with Arch Moving Company. As a single mom moving with my disabled mother and young daughter, I never expected to be taken advantage of and treated so poorly. The entire experience was a disaster from start to finish. The movers were unprofessional, lazy, and rude. My 11-year-old daughter cried twice during the move because of their inappropriate language and behavior. Instead of feeling safe during this stressful time, I was threatened with a felony charge while trying to pay the bill in front of my daughter—even though I had my bank card in hand. Joshua, one of the managers, later apologized for mentioning a felony charge in front of my daughter, blaming it on a stressful move the night before where another customer supposedly refused to pay. What kind of excuse is that? It’s clear I was being stereotyped. T The movers caused significant damage to my property, including completely destroying a custom granite coffee table that had been safely moved twice before by professional movers. This was no ordinary piece; it was a several hundred-pound granite slab that was part of an antique table. Instead of handling it with care, the movers recklessly stood it up behind a flimsy bookshelf—something that should never have been done. Joshua himself admitted the granite should never have been stood up, acknowledging their mistake. Yet, despite knowing this, the company has refused to take responsibility. In addition to the destroyed granite, my dining room table was also broken during the move. While the movers quickly reported the damage to my dining room table, they purposely did not inform me about the broken granite, showing their dishonesty and lack of professionalism. Despite these significant damages, Arch Moving refused to discuss any compensation unless I paid them an additional $1,700—money they claimed I owed after they denied my repeated requests for extra movers. I was quoted $1,300 for a 6-hour job but ended up with a $3,700 bill—nearly triple the estimate. How did this happen? The movers lied, claiming I refused to pay for additional help, which I never did. I specifically requested more movers multiple times throughout the day. Initially, the company said they would send additional movers, but then they blamed the lack of clarity on the movers themselves, saying they didn’t make it clear extra help was needed. I heard the movers begging for more assistance over the phone, yet when I asked to speak with their supervisor, Joshua, he was conveniently unavailable. When Joshua finally arrived late that night, he told me the end of the move was "on him". Yet, I was still charged for those additional hours. The company then claimed I had “misinterpreted” Joshua’s words, blaming me for their miscommunication. To make matters worse, two of the movers left before the job was done. They complained about not wanting to take my son's clothes upstairs, and then they threw my clothes all over the basement. My home was left in complete chaos, with broken furniture, scattered belongings, and a feeling of utter violation. Arch Moving Company is not just unprofessional; they are deceitful and take advantage of women, especially those moving alone. They overcharge, provide terrible service, and then bully you into paying outrageous fees by threatening legal action. Now they’re threatening to report the $1,700 overcharge to the credit bureau, despite refusing to provide the additional movers I requested. They won’t even discuss the damage they caused to my property. Instead of addressing the damages they caused and the distress they put my family through, they focused on extracting more money. They refused to discuss or acknowledge the damage to my property unless I paid their inflated bill in full. They are pinning their miscommunication and poor management on me while ignoring their responsibility to deliver professional, respectful service. They even left their moving pads on items! UNPROFESSIONAL

Wow, folks! Checkout Arch Moving "Company's" response Dr. Destiny Shanks-Reddick's other review. It won't allow me to reply to their PATHETIC RESPONSE, so I had to use my other profile. WHAT A JOKE and lack of accountability. BEFORE YOU USE THEM, PLEASE check this company out with the Better Business Bureau and YELP. Customers who got taken advantage of by this company (they choose certain customers) ALL have similar stories! Don't let that be you! Dear Arch Moving "Company", Your response to Dr. Destiny Shanks-Reddick only confirms the gross mismanagement and lack of professionalism displayed by your company. Yes, I agreed to an hourly rate, but you conveniently ignore that the supervisor himself admitted the extended move was “on him.” Let’s be clear: I would have never had him spend hours packing and moving clothes, dragging out the move unnecessarily, which directly caused the $1,400 overcharge. The supervisor even acknowledged that I should have been provided additional movers early on—something I requested multiple times during the move. So, how do you explain why I didn’t receive the extra help I was willing to pay for, which could have prevented this entire debacle? You claim I refused to pay my bill, but you seem to acknowledge that I tried to avoid these excessive charges by requesting additional movers upfront. Instead, your team wasted hours due to their own internal miscommunications, which your supervisor blamed on the movers—and the movers, in turn, blamed them. Yet somehow, as the customer, I’m expected to bear the cost of your company’s incompetence? Let’s not forget the unprofessional behavior displayed when your supervisor arrived. The first words out of his mouth were, “Wow, you should have been sent those extra movers,” followed by an apology for not sending them. He then called me a felon in front of my daughter, while I had my bank card in hand, attempting to pay. This is beyond unacceptable, and no amount of vague apologies can undo that kind of verbal abuse, especially in front of a child. You’ve failed to address the real issue here: the total mishandling of my move, the destruction of my property, and your refusal to take accountability until I pay a bill that I should not have been charged in the first place. You’re conveniently ignoring the damage to my granite table and other property until I settle an overblown bill that exists solely due to your team's incompetence. To add insult to injury, I’ve seen other complaints from women who’ve had experiences strikingly similar to mine on the Better Business Bureau. This pattern of taking advantage of women and failing to provide the services requested is appalling. I will be filing with the BBB and sharing my story across every platform available because people need to know how your company truly operates. You’ve threatened to send me to collections, but let’s be clear: this issue exists because you refused to send the additional movers I requested to pay for. Despite your hollow claims otherwise, you have no interest in working this out. So go ahead—send it to collections. You’re dealing with the wrong woman. I will be louder than you can imagine until this situation is resolved fairly.

Fantastic movers at Arch Moving. They had a great attitude and moved so quickly. Everything was delicately handled and professional. I've used several movers in my life and none moved as efficiently as these two. Special shout out to Doug and his partner (I'm sorry I missed your name!).

The Arch moving crew was amazing!! They were ready to conquer all the items we needed & made it seem like they enjoyed helping people out. They communicated any hipcups or things that didn’t work in places we wanted & had suggestions to try something else. They were flexible with listening to requests. The whole crew was super friendly & personable! I felt very heard with items that needed extreme delicate care. I knew that my belongs were safe with them. It began raining while unloading the truck, but they acted like it was no big problem!! They worked so quick & had great communication amongst themselves to work as a team. I would 10 STAR these guys if I could!! Highly recommend!

Arch Moving Review Two days ago, my wife and I hired Arch Moving to unload our 3 bedroom, 2 bath, 26-inch moving U-Haul truck into a 10x20 storage unit. The team, consisting of Antwan and Charles, arrived promptly and wasted no time getting to work. They completed the job in just 3 hours, showcasing impressive efficiency. Respectful and Careful Movers Antwan and Charles were incredibly kind, caring, and respectful throughout the process. They handled all of our belongings with great care, ensuring that nothing was damaged during the move. This attention to detail was greatly appreciated. On-Time Completion We were particularly impressed that they finished the job right on time. Their focus and dedication allowed us to plan our day without any delays. Recommendation Overall, we are extremely satisfied with Arch Moving's service. If you are considering hiring this company, we highly recommend requesting Antwan and Charles. They are fantastic movers who will ensure your move is completed efficiently and with care for your possessions.