Direct Moving And Storage ,inc. Info | Compare Moving Quotes

⭐⭐⭐⭐⭐ Just wanted to share my experience with Direct Moving and Storage. I recently made the big move from New York to Los Angeles, and these guys made it a breeze. Seriously, from the get-go, they were super professional and helpful. They took great care of all my stuff, making sure nothing got damaged along the way. And shoutout to Ted, the owner, who was right there in the mix with his crew, making sure everything went smoothly. It's not every day you see the boss getting their hands dirty like that. Honestly, I couldn’t have asked for a better moving experience. If you're planning a move, I highly recommend giving Direct Moving and Storage a call. They really know their stuff!

Ted and his crew were amazing throughout our entire move. Very professional, accommodating and respectful. Everything was delivered on time and placed in our home exactly where we needed it. They assembled everything and changed things as we asked. Always very cheerful and helpful. In addition we were able to save a significant amount of money because of their suggestion. We’re very grateful they had our best interest in mind during the entire process. I highly recommend and urge you to use them for your next move!

⭐⭐⭐⭐⭐ Excellent Service from Direct Moving and Storage We recently moved from New York to Delaware with Direct Moving and Storage, and they did an outstanding job. From start to finish, Ted and his team were professional, efficient, and careful with our belongings. Communication was clear throughout, and any questions we had were promptly answered. We highly recommend Direct Moving and Storage for their exceptional service and dedication to customer satisfaction. They made our move stress-free and seamless. Thank you for your hard work!

Do not recommend. This was our follow up email and we have yet to receive a response. While the first part of our move/pick up went extremely smoothly and the crew was fantastic, unfortunately the delivery was the opposite. We were originally told we would receive 48 hours notice of delivery date (updated when the crew was leaving from GA to come to NJ). The notice we were given was 1 hour prior to their arrival. Thankfully we were home and could quickly prepare, but 1 hour notice after we had been waiting 8 days was inappropriate and we can see how easily it would be for someone to miss their delivery with that type of service. We had also called during those 8 days waiting for our furniture and reached out to Maria for an update. She not only seemed irritated that we contacted her but also told us that our furniture was all unpacked and stored in a warehouse until further notice when it would be reloaded on a new truck and sent to NJ. We don’t recall ever being told that our furniture would be unloaded, stored and reloaded on a new truck during this moving process. The delivery crew consisted of 2 people, one of which was wearing flip flops. They seemingly had no regard for our furniture or boxes. The dolly was loaded 3-4 boxes high with clearly marked “Fragile” items sitting on the bottom. Many of the boxes appeared squished and damaged and had we not packed all of our breakable items well, we are certain many more would be in pieces based on the carelessness. One of our nice couches had a leg come off completely, stripping the wood that it was screwed into. Thankfully we were able to reattach it and I think the meticulous wrapping by the pickup crew saved this piece of furniture. The delivery crew members could have cared less and seemed irritated that we spent the time attempting to reattach the leg. We had to throw out several pieces of furniture (bookshelf, cat tower, end table, etc) due to irreparable damage that we felt could have been avoided. We understand that a long distance move increases the chances of damage to furniture, however, the irresponsible stacking of boxes and poor handling of our larger pieces we felt was unprofessional and unnecessary. Another issue we had regarding the delivery crew was the annoyance and attitude they gave us when we asked one of them to assist with reassembling our bed. We were told up front that anything that was disassembled would be reassembled at delivery. One of the crew members said “that is not in our job description.” They also threw all of the tape and furniture wrap in the middle of our apartment hallway stating it was “not their responsibility to throw it out” so we would have to do it ourselves. We were told that at delivery our furniture would be placed wherever we wanted it so we wouldn’t have to move anything large by ourselves. We asked the crew to help us lift the couches so we could put the area rug underneath and they seemed irritated that we even asked for their assistance which they reluctantly provided. We felt we should be compensated for the damaged furniture due to unprofessional handling on the delivery end but have heard nothing back from the company. Even an apology or addressing our concerns would have been nice considering the amount of money we paid for this service.

Ted and his team went above and beyond. They made moving, with four separate stops, painless and quick. They were super careful and thorough. Outstanding service and very highly recommended!!