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fox hollow movers llc Information
513 Hiawatha Blvd, Syracuse, NY 13208, United States
5/5
5/5
5/5
4.8/5
Blogs
First, the actual personnel that came to my home for the move were professional and efficient. I stored my household goods and furniture with Fox Hollow for a year. I was pleasantly surprised that the same team delivered my possessions to my new home and they were just as professional and efficient as they were the first time. The team deserves 5 stars. However, this business does not. I had an incredible amount of damage to pieces that can't be replaced. One of my the legs on a solid wood dining room chair was snapped in half. The chair was custom built using no nails or screws. A leg of my dining room table had its joint broken and was crooked. A family heirloom cedar chest had a leg snapped off. A solid wood hutch came back with a hole in the back. Several boxes were lost including one with one of 6 of my couch pillows and several pewter serving pieces. A box of shoes was not returned. A water cooler was not returned. They did try to deliver a piece of furniture that was not mine.
I understand that sometimes things go wrong. I filed a claim and that is where the sketchy business practices come in. A month after the claim was filed 1 followed up and was told "its in claim", I asked how the process worked and received no response. Two weeks later, I followed up again, again, no response. I called and was told i had to speak with Kim at a different number. I called and it was a different company all together. I was told Kim didn't work in that office. I explained the situation and the young lady on the phone said she would give Ken (owner) a message. I've left 3 messages for Ken and no one will give me his number. I spent well over $6,000 with this company and they will not pay the $1,100 claim for goods the clearly lost and/or damaged. Please don't use this company if you care about your thing. My move in was 5 month ago and I have yet to be contacted by this company.
LW
Lisa Weber
1/5 | a month ago
Hands down has to be the worst moving company ever. Its been a year since my wife and I had used them for my ets move. I'm now finding out what happened when they were packing my house. They mix-matched every single item and poorly re-packed it all, and broke a few pieces of furniture(cheap furniture, but still). They either did this in my house, or at their facility but now that I'm finally able to open up and go through everything from storage. Things are broken, stuff is simply lost until I can empty every single box out because nothing is labeled and if it is, its from boxes that I packed and labeled and they just decided they wanted to re-pack that stuff with things from other boxes. I just found my printer shoved in a box labeled "Christmas lights" without any Christmas lights even in the box. Horrible service, no care in the world for any of your belongings, good luck finding anything as things are thrown in boxes with zero organization. If this is the company moving you for any military move try to request that its changed, or if you cant switch you need to watch them like a hawk, and make sure that you go through all of your belongings asap to request all of the damages.
I've attached some photos showing the mess of stuff in these boxes all labeled by a 5 year old.
"Kitchen"(has a random mix of personal notebooks and boxes, nothing actually kitchen related)
"Linens" (might actually be a sheet in there or a curtain, but its surrounded and wrapped around Christmas decorations, and garland)
"Glass" ( You guessed it, there's no glass in there its a bunch of books )
"Clothes" ( I think there is a jacket in there but that's the only clothes its books and a whole mixture of other things, like a random throw pillow, paper work, and dvds.)
For the furniture that is not broken I am still on the hunt for finding the hardware, wish me luck and don't use these people.
da
dave arnold jr
1/5 | a year ago
We used Fox Hollow Movers for a move from BT to CNY and they were great. We ended up needing them to store things longer than initially planned and they were able accommodate us without a problem and work with us when we were finally able to move in to our new house. They did great work unloading in our new place and the final cost was fair and well worth it for us.
I'd definitely work with them again and really appreciated their flexibility as we worked through some major closing issues in our house.
JH
John Hart
5/5 | 9 months ago
Allied referred this company to call me for a quote. When the rep called, I told him politely that based on the Google reviews, I was not interested in using Fox Hollow Movers. He said "Ok, thats fine and promptly hung up on me. Very rude. Good luck fixing your reputation with that type of attitude.
KZ
Kenn Zesky
1/5 | 8 months ago
The incompetence started almost immediately. The in-home estimate was a joke. Ryan didn’t look in any closets, dressers, cabinets or drawers. We had boxes packed and he did not question the contents. The boxes could have been empty, or filled with lead for all they knew. He told me that he was going to send the estimate (based on his estimated weight) by the end of the day. Needless to say that didn’t happen. It took me three phone calls and three days to finally receive the estimate. Every step of the process was more frustrating and time consuming then the last. The office staff, especially Danielle, was super unprofessional, ignorant and RUDE! After they picked up my belongings they told me that they didn’t have a driver to drive the load and had no idea when I would be receiving my things. They also told me the estimated weight was low and the cost went up a few hundred dollars. The latest date that was agreed upon according to the non-binding contract was the twelfth of January That date came and went without any answers to when it would arrive. I went almost a month with only what would fit in my car. Anytime I reached out to Fox Hollow movers I was greeted with attitude, empty promises and no satisfaction. Even the responses via emails were rude and written in all capital letters. Overall, I gave them one star because zero stars is not an option. They had accepted the job without having the means or intentions to complete what they promised. It cost way more and took way longer than what they quoted me. Every issue I had could have been prevented or resolved quickly had they been more honest, organized and professional. I would be more forgiving if it wasn’t for Danielle and the rest of the office staff that had no compassion, tack, sense of urgency, or resolution. They acted as if they were paying me! Moving 1200 miles away is stressful enough so I payed thousands of dollars for them to help make this transition easier, however they did the opposite. I wouldn’t recommend this company to anyone!! To Others planning to move...BEWARE!
CM
Christopher M
1/5 | 5 years ago
FAQs
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What services does Fox Hollow Movers Llc offer?
Ans: Fox Hollow Movers Llc offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.
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Are there any items that the Fox Hollow Movers Llc will not move?
Ans: There are many items that Fox Hollow Movers Llc will not move including cash, valuables, jewelry, sentimental items, and more. There is a list of items that Fox Hollow Movers Llc is not authorized to move.
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Is it necessary to tip the Fox Hollow Movers Llc?
Ans: Tipping is optional. It depends on how you feel about the move, whether Fox Hollow Movers Llc handles it well or gives you a hard time throughout the move. If you wish to tip, you can explore this article to learn more.
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How does a Fox Hollow Movers Llc handle moves during bad weather?
Ans: Fox Hollow Movers Llc take all necessary steps to ensure the safety of your belongings during bad weather. During bad weather moves, all the items are packed in waterproof materials, and safe transportation is ensured.
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How to get a moving estimate from the Fox Hollow Movers Llc?
Ans: Fox Hollow Movers Llc provides online and on-call moving estimates. Connect with us to get the moving quote easily.
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