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general auto group Information
18 Sebastian, Irvine, CA 92602, United States
DOT No.: 3102449
5/5
5/5
5/5
4.8/5
Blogs
I've bought 8 cars from DGDG
I use to own a Dealership myself so I hav working knowledge of the requirement to sell a vehicle.
-Working headlights
-Windshield wiper
-Tail lights
-Brakes of a certain spec
-Tread Depth of a certain spec
-All web listing prices and feature must match vehicle and be removed within 24 hours of purchase
On three separate incidents vehicles on lot were out of spec and weren't eligible to be sold per the requirements above.
Below are the situation with the vehicles on lot:
One was a test drive of Tesla with Brakes out spec. Grinding throughout my test drive. Which was surprising the reconditioning team obviously didn't do a road test after purchasing from Manhiem or Adessa.
The other I purchased which they said had an alignment issue because if it hit a bumper would jump to the left several feet at freeway speeds- I now question if it was the alignment and hope it wasn't on the lot with frame damage sold as a clean title versus branded. They've assured me its the alignment even though they did one which didn't work, and BMW did but said it still wasn't perfect. Trusting it was alignment issue but I will investigate to make sure its not something else.
Most recently Capitol Chevy had a vehicle on lot for sell having prior knowledge the brake lamp was out with the part on order. Capitol Chevy's manager was incompetent and most of his staff were green so I had Capitol Kia get the vehicle from them completing the sale. I picked it up the next day drove 100 feet then the oil light came on for no oil being in the car. They assured me they'd fix the brake lamp and that it was a know issue before I purchased the vehicle. Then told me to come back in the next day for repair the part wasn't in stock even though it was on order before I purchased the car the next day. I had them refill the oil. I had to leave the country on vacation so a week went by. I expected a voicemail upon landing that they had the part. I had not one even with an update. I then proceed to call them repeatedly over the course of a week. I got the run around even enlisted the help of the Sale Manager Ryan Peak who gets an A+ for his efforts to help unfortunately he went on vacation or was off the next day and couldn't get answers. I wait a day called in and got ahold of Anthony who got ahold of the Service Manager and the GM Sales Manger. Supposedly the part came in yesterday to Chevy(but they need day so Chevy is prepped to install the brake light...). I go in tomorrow and pray there's no issues.
-I was one day away from asking for my 30k back via cashier check that day
-Filing a report with DMV Field Inspectors Office who regulates Dealership
-Filing a lawsuit for serval violation of California and Consumer Law
They should be thankful I called in again once more before proceeding it would have been an easy lawsuit on my end plus they'd be hit with major fines.
HA
Hassan Ali
2/5 | 2 months ago
I bought my son a 2021 GMC Denali from this Dealership and within the first month the ENGINGE LIGHT came on while driving so they said, no problem, just bring it. He brought it in and they said they don't have any loaners available, so he had to Uber to Work. At the end of the day, they said it was ready and he Uber back to them. They said Sorry but they don't have a Mechanic Knowledgeable to work on his truck. (Software Update) supposedly. He took his truck home with the ENGINE RED LIGHT still on. Brought it back the next day, per their request, dropped it off, still no Loaner available. Even though he paid for the Extra Car Care Warranty. So... He Ubers back to work and Ubers back to the Dealership, only to be told the Mechanic called in sick. So he brought it back the next day with the ENGINE LIGHT still on and (you guessed it) Uber to Work. This has been going on for "4" Times in one week. Who is paying for all his Uber Trips?? On his last trip (4th) time, they had his truck locked up and his kids Carseats inside. The rep told him to just Uber to the Dealership and his car seats would be Inside next to his desk and to just yank really hard on the door and it would open. It Did Not!! I'm trying to get him to call NBC News on your side and file a complaint with Better Business!!! He took his Truck back today and was told one Mechanic called in Sick, the other said it was too hot to work on cars and I think the only one left is still asleep in the break room. Now....its my turn to shake things up at this Stealership. Maybe they shouldn't buy their vehicles from New York with problems to sell in California???
RH
Ron Hawkins
1/5 | 2 months ago
Not recommended for used car buying from this location, bought 2021 Toyota Highlander paid cash $30000 they charged us $560 for DMV but didn’t renew the registration and tags.
Supper expensive place to compare.
Said the car is DGDG certified but it was lie, the car had never been inspected for safety concerns and has multiple issues and noise of broken things coming from the front. Stopped at the Toyota they said we have to wait 6 months till the part come in. We have pay another $5000 to fix it.
Contacted to ask for DMV paperwork never anytime got response and said will transfer to the finance department but no one answered, left several voicemail no luck. Not happy nor recommend for purchase cars.
BN
Burhan Nabizada
2/5 | 4 months ago
I have to say that I am truly disappointed in this dealership. I have got several cars from here. Dave was a great guy and always got me into a good car I wanted at a good price. So a good friend of mine was looking for a knew car and I thought she might like to try a a couple vehicles here . Called the sales department 7 times in a two week period asked for Dave each time I was told he was not in on that day and they took a message. The last time I called he was there and I told salesman my name, they put me on hold. Then they put me in to his voicemail. It’s now Monday and I haven’t heard a word. In the meantime last Monday my friend and I visited Stevens creek Hyundai a young guy came out and was very inexperienced but he showed a 2 vehicles but didn’t know much. He went we all went inside the sales people where all talking to a Redhead female employee and could not be bothered to help. I rarely recommend car companies snd you all let me down. As a result my friend got frustrated, we even tried your Fremont dealer ship. Not one salesperson there would even come out to help. Horrible customer service I will never recommend you guys again. I may like you cars but since DGDG took over the sales people don’t seem to want to make a sale
PA
Philip Archer
1/5 | 6 months ago
I had an absolutely amazing experience at Capitol Ford. I saw the vehicle I was interested in online and filled out a request for information.
Josh Schmidt sent me a extremely fast response and set up an appointment for me to come and look at the vehicle. He was not only able to take care of my pre approvals but had the car ready upon my arrival to test drive. The vehicle was exactly as advertised and was exactly what I was looking for. Upon talking further we both grew up in South San Jose and even went to the Same High School only graduated 2 years apart and now welcomed me to the Ford Family. Thank you again Josh and Capitol Ford.
BG
Brian Goldberg
5/5 | 2 years ago
FAQs
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What is the right time to schedule a move?
Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.
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How does a General Auto Group handle moves during bad weather?
Ans: General Auto Group take all necessary steps to ensure the safety of your belongings during bad weather. During bad weather moves, all the items are packed in waterproof materials, and safe transportation is ensured.
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Can the General Auto Group disassemble and reassemble furniture?
Ans: General Auto Group can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.
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When is the best time to move?
Ans: The best time to move is weekdays and off-peak season. During this time the General Auto Group are easily available and moves are less expensive.
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Does General Auto Group offer free moving estimates?
Ans: Yes, General Auto Group offers free moving estimates.
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