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lacarguy wholesale division inc

Google Reviews: 2.3/5

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icon_mdetailMap 1724 Stanford St Ste A , Santa Monica, CA 90404, United States
icon_mdetailNationwide DOT No.: 3292341

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2.3
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My first Mirai was totaled in a car accident and I wanted to get back into another one. I spoke with the finance manager and the first thing I told him was that I didn’t want any of the warranties. I had purchased one for my previous Mirai and felt I wasted my money. He told me that it was already on the contract and that Toyota Financial requires I take all warranties if I want the 5.49% APR instead of the 15.49% APR. I figured I could cancel the platinum warranty and the saving in interest rate would pay for the other warranties. A week later I spoke with Toyota Financial, they said I DID NOT need to purchase the warranties to get the 5.49%, which meant I was lied to I called the finance manager, he said he remembered I told him I didn’t want the warranties but claimed he never told me I was required to purchase the warranties in order to get the 5.49% APR. I was furious!! After much arguing and grief, he said he would cancel the Platinum (which I could do myself) and also the tracking warranty. I was so stressed out at the time between the previous car accident, the lawyers, doctors that I agreed to not take any actions and settle for just those two. After four months the platinum was refunded but not the tracking warranty, even though it had been deactivated by the warranty company four months earlier the finance manager. When I told the finance manager refund for the tracking device was not cancelled, he said they don't refund tracking warranties and he never told me he would. Then started to accuse me of lying on my application about where I work and my income. This was a threat to get me to back off. I pointed out his name was on record four months earlier for the cancellation for the tracking warranty and why would he cancel it if I wasn't going to a refund? He checked his emails which confirmed the above. Suddenly he became Mr. Nice, promising to get the refund. I eventually got that refund, but was still stuck with the paint and windshield protection I didn’t want. This was a horrific experience. I will no longer trust Toyota of Santa Monica or any of the other LA Car Guys locations.
jg
jim gotis
1/5 | 5 months ago
LA Car Guy Owns Genesis Santa Monica and a lot of other dealerships. They care zero percent about customer service. They have people working as service advisors who know nothing about cars or service and just horseplay all day. They lie to you about what they doing to your car, service department takes short cuts. Then they try to get you for a bunch of money. GM of SM Genesis doesn’t care neither does the service manager they say call Genesis corporate but if you’re not the original owner of car they won’t help. Genesis is a super cool great car but I messed up taking my car to Genesis Santa Monica thinking I would get the best service but all I got was lies fraud and haven’t seen my car in a month Their service provider said “ we don’t change fluids or inspect wires on a 60k service we just check for recalls and change oil”. A month and a half later when I had to bring my car in for check engine light that’s what I was told. The lied about doing 60k service I tried to call GM several time never call back
FJ
Frankie J
1/5 | 6 months ago
Based on my painful experience with one of their employees, Kevin Nguyen @ Pacific Subaru, and reading other reviews, I would highly recommend AGAINST associating with this business. I would be extremely questionable about other dealerships they are associated with. I would also HIGHLY recommend to give out as LITTLE personal information as possible as they will utilize this for their own devices. This includes your name, email, phone number, the basics and keep track of where they are taking that information if you need to give it and be familiar with their policies on information. Kevin, in particular is an extreme vulture and highly sensitive, if you tell him no, he will pester you to the end of time. With so many dealerships out their, why waste your time, risk your money and identity?? Don't let a vulture pressure you, they are desperate and desperation in this business are red flags.
WW
Wade Wilson
1/5 | 7 months ago
I would not buy a car from Santa Monica VW or Pacific VW. I prefer to deal with honest, ethical businesses.
DS
Diana Strzalka
1/5 | a month ago
I bought my car here about 18 months ago and had a very unpleasant experience, wanted to circle back and share in case others are considering this dealer. The sales team was fairly unprofessional. They shared they would only sell me a car if I agreed to purchase a warranty from them, despite language in the warranty contract stating it was not mandatory. They applied a “protective sealant” to my vehicle at extra charge without my permission, then forced me to pay for it. They were also pretty condescending generally, something I am used to experiencing in a sales environment as a young woman that works in sales, but I had never experienced something to this extent. After talking with coworkers I learned several had bad experiences at this location, but good experiences at Long Beach Subaru. If you are in your research stage, check out the Long Beach location! Car itself is great.
LB
Leigh Bodkin
1/5 | a year ago

FAQs

  • What services does Lacarguy Wholesale Division Inc offer?

    Ans: Lacarguy Wholesale Division Inc offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.

  • Are there any additional fees besides the moving quote?

    Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Lacarguy Wholesale Division Inc will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • How does the Lacarguy Wholesale Division Inc handle heavy and bulky furniture?

    Ans: Lacarguy Wholesale Division Inc carry moving and packing equipment to move complex shapes, and heavy items.

  • When is the best time to move?

    Ans: The best time to move is weekdays and off-peak season. During this time the Lacarguy Wholesale Division Inc are easily available and moves are less expensive.

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