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leaders moving company Information
7455 Alta View Blvd, Worthington, OH 43085, United States
DOT No.: 1237577
5/5
5/5
5/5
4.8/5
Blogs
We used leaders twice before and were very happy. This time we were absolutely not. The best thing I can say is that most things made it to the new house without anything majorly broken.
It started with them not calling us to say they are gonna be here. We wanted to safely put our cats away when we knew when they were coming exactly. Because they were just suddenly here and in our house we had to do this quickly - and one cat went “missing” in the house. We found her 48 hours later. She is super anxious and scared about other people and all the people and noises were too much. She still barely comes out of hiding in the new house now 5 days later.
We paid for 3 beds to be disassembled and assembled. The king bed had slats that were left to the side of the bed and the mattress being put on top. If we wouldn’t have noticed the slats, we would have fallen through the bed.
The twin bed, my kids bed, was never completely assembled. Two screws were missing and the headboard couldn’t be assembled. While I was talking to them about this they told me they can’t fix it today and they will call me the next day. That was 5 days ago - no one called again.
They argued with my wife that one couch couldn’t have the lounge on either side - it could.
They told us they can’t take open boxes - understandable. Instead of asking us in the chaos to tape some closed, they left them in the old house.
They moved a storage cabinet - one of the metal ones. The next day we discovered it was all crooked and a few pieces were left at our front door at the new house.
No one ever mentioned anything about any of the problems. Kids bed not completed because missing screws? We can find out ourselves. Cabinet crooked? Well, we’ll see eventually, right?
We tipped them, we fed them pizza, we were as pleasant as we could have been.
When we called about the kids bed, people at leaders asked the people moving what’s up with the kids bed and they told them that we took it apart - a straight up lie.
We paid for moving any things that never were moved - no one took that out of the quote. But they were *very* good at counting every little thing as a box. Apparently we had around 140 - I still absolutely do not understand how it could have possibly been that many.
All in all we paid a premium price ($2500!) to move without any respect given to us or our things. After complaining about it and being told they want to make things better - quiet. I can run after them if I want something - and I’m sure I won’t get anything anyway even if I do.
Oh, and before I forget - right as they were leaving they were trying to pressure me to write a good Google review for them and gave me all of their names. They seemed disappointed I didn’t write it immediately. I wouldn’t trust the other good reviews here if I were you. After a stressful move before you can take a good look pressuring people to leave a review is not a good look.
Do not use them. They might have been good once, but that time is over.
PW
Patrik Weiskircher
1/5 | in the last week
Though the mistakes were clearly mistake by the company. I got hung up on twice when speaking with Chris (Operations MANAGER, mind you.), the person that we called 7 days earlier to update the address. It took him 20 minutes to even admit that he made a mistake at all and only offered a $50 credit for this massive inconvenience. (Cost of service around $1,400. Really!?! $50!?)
Leaders offers NO empathy for the customer experience. You are a number, not a human to this company. All you will hear is "I don't know what you want me to do." over and over again. They will get frustrated and hang up.
This is the worst moving experience that I have ever had. The office did not update the the address for our storage facility. The movers were 50 minutes late and broke 2 of our items upon delivery.
(Note: This is inconsequential to them, but during this delay I fell asleep in car under the influence of drugs that allow me to drive be I have severe epilepsy.)
Also, since the broken items are under the claims department they treated me like raging Karen when I called to resolve the situation.
BTW please be aware that there is a $100 deductible that YOU have to pay if THEY break YOUR things.
My glass shelving is vintage, from the early '90s. There is no way to get the value of it unless it is whole, which is impossible now because it is now broken. We couldn't even find pieces to fix it ourselves.
So I'm waiting for the claims process to complete but from what I've experienced it doesn't look good.
Two Men and a Truck have moved me flawlessly without taking my stuff apart countlessly over the years. Go with them. They are with the money.
SS
Sheanneen Shelby
1/5 | a month ago
feel compelled to share my recent experience with Leaders as a cautionary tale to anyone considering their services, it was an utter disaster.
Firstly, they arrived hours later than scheduled, causing significant inconvenience and disrupting our plans. But the lateness was just the beginning of our troubles. The movers displayed a shocking lack of professionalism and care for our belongings. Despite my explicit instructions to wrap certain items, they neglected to do so, resulting in extensive damage to numerous possessions.
To add insult to injury, I found myself having to assist the movers with their tasks, essentially doing their job for them.
Moreover, the behavior of the moving crew towards both myself and my wife was completely unprofessional. Their inappropriate comments only compounded our frustration and made the entire experience even more unpleasant.
At this point, I have no choice but to file a claim for the damages caused by Leaders. It's abundantly clear that they are not equipped to handle even the most basic aspects of their job, let alone provide a satisfactory service to their customers.
Save yourself the time, money, and stress by looking elsewhere for movers. Trust me, you do not want to endure the same nightmare that I went through. I strongly advise against entrusting them with your belongings.
S
Scot
1/5 | 4 months ago
1200, 1397, 10228, 10191. They were absolutely fantastic and took great care of us and our furniture. They also had fun. I do have to edit this review. I had the crew move 2 5ft decorative nutcrackers. I wish I had moved them myself. When I was organizing our basement I found the arm of one of my nutcrackers on a shelf. No one told me they had broken it. When I called the office I basically got a “we will address it” and no apology. I wish they had treated them like our furniture. I can not replace it.
R&
Roland & Sally Reeb
3/5 | 3 weeks ago
Darnell, Ren, and Matt were great. On time, efficient, and very careful with our belongings. They wrapped the door jams, newel post and floor to protect everything in both the old house and the new one.
They were amazing on getting heavy items up our curved steps. Great team, great job.
I would recommend to anyone seeking a mover - they came highly recommended and did not disappoint.
mp
mark plessinger
5/5 | a week ago
FAQs
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How long does the move take?
Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.
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How does the Leaders Moving Company handle heavy and bulky furniture?
Ans: Leaders Moving Company carry moving and packing equipment to move complex shapes, and heavy items.
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What days are Leaders Moving Company open?
Ans: To check our operating hours, please visit our website or call us at the number given on the website.
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What areas does Leaders Moving Company serve?
Ans: To check whether we operate in your area, visit our website or connect with our customer representative over a call.
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Can I make changes to my move date with Leaders Moving Company?
Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.
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