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mayberry moving storage Information
325 W Industrial Park Rd, Carbondale, IL 62901, United States
5/5
5/5
5/5
4.8/5
Blogs
0 stars, 0/10 would not recommend. TL;DR: If you do not have enough crew to cover when one of your employees has a family emergency, you DO NOT have enough crew. You are messing with people's lives here.
I received a confirmation call the day before my move telling me they would be there between 8am and 10am. Great! I had been packing my house for weeks, and even stayed up until three in the morning the night before the move making sure we had things ready to go. Four hours of sleep is terrible, but at least I would not have to do all the heavy lifting myself! Right? WRONG.
At 8:15am the day of the move, I receive a call telling me they will not be able to move me that day due to a crew leader having an emergency the night before. There was not even an apology, no "I'm sorry", no offer to move me the following day, no offer for the owner to step in and cover the shift of their employee. This was Saturday, and the earliest they could move me was Tuesday. EVERYTHING IN MY HOUSE WAS PACKED AND READY TO GO. I had the internet being shut off at the old place that Monday (I work from home) and being installed at the new place the day of the move. I had other maintenance people scheduled that afternoon. Because I thought I would def be available in the afternoon if we had movers coming in the morning. I was supposed to have all day Sunday to relax and unpack my house to get ready for the week to begin. BUT NO, WE JUST HAD TO RENT A UHAUL AND DO IT OURSELVES over two days of backbreaking work. I luckily had three saints of friends come help us, or I don't know if we could have even done it.
Thanks for nothing, Mayberry. If you do not have enough crew to cover when one of your employees has a family emergency, you DO NOT have enough crew. You are messing with people's lives here.
MM
Meagan Majors
1/5 | 5 months ago
I have a very bad experience with this company. I have lost & damage some of my household furniture during moving from house to another house. They are very rude & I got a hard time in communication & response. I don’t recommend this company for moving & storage
AA
Alaa Alshair
1/5 | a month ago
I recommended Mayberry movers to my parents after they did a great job moving me a couple of years ago. After my experience this weekend I will NEVER use them again. They left us high and dry on our closing day! Mayberry called us the night before to let us know that they would be there in the morning. In the morning we never heard from them so we called a couple of times and when they FINALLY answered they told us the truck broke down and they needed to get it fixed. They said they'd call us right back with a game plan. After an hour of calling they finally answered again and told us that the guys that were supposed to move us up and quit but they would make it right and send someone over to the house and move us. The guy on the phone also told me that his boss told him to make up a lie to tell us so that we wouldn't get mad. After an hour of my entire family calling with no answer we decided to look elsewhere. My parents almost LOST the sale of their house due to the negligence of this company. We did not get an honest answer out of anyone and didn't receive an apology. I only gave this company 1 star because that was the lowest I could rate it. I wouldn't recommend this company to my WORST enemy and I will make damn sure everyone I know hears about our experience with Mayberry Movers.
AM
Amber Monson
1/5 | 3 years ago
I had used Mayberry Movers a few years ago with few issues other than a large print canvas was missing. After calling and letting them know the print was missing, they called back 3 MONTHS later saying the picture was found and I needed to come pick it up or it would be thrown out. I felt the item should have been delivered to my home since it was at the fault of the company, so I cut my losses and never picked it up.
This weekend I hired Mayberry again and had an even worse experience. The movers were scheduled for 11 and did not show up until 3. When they showed up at 3, they did not have a truck although I had requested one. At 4, they returned with a truck, loaded my large items and items I had packed and took them to my new home. All of this included the dis- and reassemble of my bed. While unpacking, I bumped into the bed and the slats under my mattress fell to the floor. I contacted Josh, one of the movers, and told him about the incident in which he apologized and said he would come back and fix it. Hours passed, Josh did not reply to my most recent texts about fixing the bed and I am unable to sleep in my bed because the slats will not stay on. Would not recommend & will not be using them if I move again in the future.
HW
Hannah Williams
1/5 | 3 years ago
The girl who answers the phone is half rude half the time, but I'll give her a pass this time because I get it: anything customer service related is a terrible job in this current cultural climate- the company should probably just give her a higher base pay and she'd likely be a dream (especially considering the $150+ per hour, 4 hour minimum requirement). The original appointment was missed due to miscommunication between the team and the service desk so I had to wait another day to complete a highly stressful move. However, in the end, it's the 3 gentlemen who came and completed my move with such consideration and care that saved the day for me, they should also definitely get a raise (or those guys need to start their own company). I didn't have to worry about a single thing and they took great care making sure everything was exactly how and what I needed. 6 stars for those gentlemen, 4 for the company overall.
CM
Chloe Mills
4/5 | 2 years ago
FAQs
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When is the best time to move?
Ans: The best time to move is weekdays and off-peak season. During this time the Mayberry Moving Storage are easily available and moves are less expensive.
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How to get a moving estimate from the Mayberry Moving Storage?
Ans: Mayberry Moving Storage provides online and on-call moving estimates. Connect with us to get the moving quote easily.
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Does Mayberry Moving Storage offer free moving estimates?
Ans: Yes, Mayberry Moving Storage offers free moving estimates.
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How does the Mayberry Moving Storage ensure the security of my belongings during the move?
Ans: Mayberry Moving Storage ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.
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Can I make changes to my move date with Mayberry Moving Storage?
Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.
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