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mayflower movers of st. louis Information
1 Mayflower Dr, Fenton, MO 63026, United States
5/5
5/5
5/5
4.8/5
Blogs
Our experience with Mayflower has been a heartbreaking nightmare. Our belongings were packed/loaded in June, then sat in a warehouse because the driver’s truck broke down. After this delay, the driver fell asleep at the wheel on a highway going 75mph + and crashed/flipped the semi truck on our delivery day, causing extensive damage to almost all of our belongings.
The crashed trailer sat in a wrecking yard in the Texas summer heat for almost 3 weeks while Mayflower haggled with the tow yard to save a buck. We were left without our belongings for 5 weeks before they were finally delivered (original estimate was 7-10 days).
It's been two months since the accident, and we still haven’t received any compensation for our damaged items. Our toddler has been sleeping on a mattress on the floor since June, we’ve been using our couch which has oil spills all over it, and our garage is full to the brim of our destroyed belongings. It’s been a heartbreaking experience for our family.
Over this time, we’ve done what Mayflower has asked which has meant itemizing nearly 300 damaged items for their “inspector” to review. They’ve sent an inspection team out twice already. Each inspection was supposed to be “comprehensive” but their inspectors have only managed to hang around long enough to examine about half of our damaged items.
To make matters worse, they refuse to refund us any portion of the moving costs as required by the bill of lading contract, despite them damaging or destroying nearly everything we own.
Dealing with them has become a full time job. Their claims team that deals with catastrophic events has been nothing but robotic and unsympathetic. It’s very clear their priority is trying to save the company money rather than doing the ethical thing and fixing the mess they’ve created by FLIPPING A SEMI TRUCK. I don’t know how they sleep at night. For their own sake, I hope they never find themselves on the other side of the phone attempting to deal with their own colleagues.
AI
Andrea Ivey
1/5 | 2 weeks ago
We used Mayflower for a cross-country move in 2021. Mayflower is a part of Unigroup, as is United Van Lines. We had previously used United Van Lines for two inter-state moves with no complaints.
Our experience was very different with Mayflower. First, they damaged several nicer pieces of our furniture. Our claim was handled by Mayflowers Claims Team 9. They got a furniture repair person to look at our damaged furniture. While inspecting our pieces, he indicated that any repairs that he did would still be visible. So, with some misgiving, we awaited Mayflowers efforts to repair our furniture. Instead of any repair effort, Mayflower sent us a settlement offer with a check. The settlement offer was so low that we knew we could not repair our furniture with those proceeds.
I elected to contest their assessment. I took our Ethan Allen dining chair to a local repair facility. He did a fantastic job and I couldn’t even tell where the damage had been. So then I got a Maitland Smith hall table repaired – again with stellar results. I also got quotes from him for all our other damaged pieces. I sent these quotes and my receipts to Claims Team 9. In response, I got an email from Claims Team 9 indicating that they would not budge from their initial settlement offer. I asked for a name and contact info for their manager. At this point, Claims Team 9 ceased communications with me.
I then drafted a letter (via USPS and return receipt) to Claims Team 9 and cc’ing two executives at Unigroup. Miraculously, I received a call from a person who said she was the manager of Claims Team 9. I was able to work with her to get a adequate settlement based on real costs instead of lowball estimates. Was it a perfect outcome? No!!. But it was time to move on – get the important pieces repaired and ditch the ones not worth the repair costs. All in all the whole process took almost 2 years to bring to resolution.
My conclusion is that Unigroup services have gone downhill since our previous two moves with United. I have shared my experiences with family and friends. I know I will never use Unigroup again. There are viable alternatives.
P-
Pat -
1/5 | 4 months ago
We used Mayflower in October 2023 for our household move from Sharon, New Hampshire to St Louis, Missouri. We have moved cross country four times in the last 7 years and have to say that this was the best move we’ve ever experienced. Mayflower personnel were professional, courteous and careful with all of our belongings. Our driver, Nick was fantastic. This was our only move with ZERO damage, our goods showed up on time and the people who loaded and unloaded were amazing. A big JOB WELL DONE to our Mayflower team. Thank you!!!!
DY
Debbie Younglove
5/5 | 6 months ago
FYI: IF YOU'RE PLANNING A MOVE...I strongly suggest you think twice before using MAYFLOWER moving services. They "lost" about 20% of our belongings (1/3rd of a semi-truck) with no explanation why. We think they gave our stuff to somebody else (and nobody spoke up), as they often have more than just YOUR stuff on the truck. It seems a pattern, as they have a whole department to handle these types of losses. It then took months to be reimbursed. Of course we didn't have photos of most things, so they would only give us a partial refund, & that was of what we could remember. A year later, we are still discovering more & more items gone in the theft. BUYER BEWARE.
- Greg Pitz
We've been in touch with your "Customer Care" 30+ times. If we can't provide proof we had it, you don't do a thing. Even then you discount it because you claim it's used.
Much bigger point that you miss is that YOU STOLE OUR ITEMS! Why should we have to do *anything* to get them back?
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..
1/5 | 4 months ago
We moved for Phoenix to Tennessee we thought since it was a trusted moving company we would use them
They were the most expensive. Let's just say it was the worst experience ever. They damaged all of our brand new furniture and our washer and dryer that weren't even 1 year old. We had over 4500 in damaged items. They sent someone out to check our stuff and then sent a check for $1500 which doesn't even cover the damaged items. We even had the extra insurance that covers 30,000. We had to spend extra time in the hotel due to their brakes that supposedly went out. Please don't use them for moving they are the worst company ever.
DL
Denise Lasky
1/5 | a year ago
FAQs
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What services does Mayflower Movers Of St. Louis offer?
Ans: Mayflower Movers Of St. Louis offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.
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How do you estimate the moving cost?
Ans: Moving costs are evaluated by considering multiple factors related to your move. Some factors included in the calculation are moving distance, date of your move, property size and type, and services required.
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Are there any items that the Mayflower Movers Of St. Louis will not move?
Ans: There are many items that Mayflower Movers Of St. Louis will not move including cash, valuables, jewelry, sentimental items, and more. There is a list of items that Mayflower Movers Of St. Louis is not authorized to move.
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Does Mayflower Movers Of St. Louis offer free moving estimates?
Ans: Yes, Mayflower Movers Of St. Louis offers free moving estimates.
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How are fragile items handled by Mayflower Movers Of St. Louis?
Ans: Mayflower Movers Of St. Louis uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.
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