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monarch moving group Information
1910 W Passyunk Ave, Philadelphia, PA 19145, United States
5/5
5/5
5/5
4.8/5
Blogs
I used Monarch Moving Group to move from Manayunk to Franklinville, NJ on 7/26/2019 and it was an awful experience. I had another mover cancel 2 days before my scheduled move date and called Monarch. The only positive of this was their ability to get something together last minute.
I was told that my move would cost $1640 total. By the time the move was complete, the total expenditure was $2558.
After loading up the truck, the driver comes back into my apartment to have me sign some paperwork. It’s at this point that my bill goes off the rails. He begins going through my costs associated with this move (including the $528 I paid via credit card to book the appointment and the supposed remaining balance of $1112, which totals $1640). Suddenly I’m being charged for going over the cubic footage and various of travel related expenses that I assumed were originally rolled into the $1640 price tag, which was clearly stated AS THE TOTAL COST OF MY MOVE in an email from Monarch. With these newly discovered charges, the total cost of my move was almost $3000 to move a 1st floor, 1-bedroom, 665 square foot apartment to a single-story rancher in New Jersey.
Now the fun part. The driver tells me that the price he’s coming up isn’t final until he emails someone on his end and that the price can come down if I take care of him and his guys. He says that for $300 for him and his crew, the total cost of my move would be $2558. So, on top of a $528 credit card charge to secure the move date, a $1112 cashier’s check to cover the original and supposed remaining balance, I need to get $300 cash for the crew and another $618 to satisfy the bill. Keep in mind that it’s 5:30PM in Philadelphia at this point. My Bank is now closed, so a cashier’s check is out of the question. Further, the daily limit on my ATM card is $500, which still would have left me $418 still required to satisfy this new bill. But what else can you do when all of your worldly possessions are packed into a moving truck?
I acquiesce to the $300 cash payment plus $618 upon completion of the move back in New Jersey. Then before leaving, the driver tells me that he’ll get to my new house as soon as possible because THEY’RE DOING ANOTHER FULL MOVE BEFORE DROPPING MY BELONGINGS OFF.
Fast forward to 8:30 PM when they finally arrive. They, rather efficiently, unload the truck and put my belongings where they were instructed. I pay the kings ransom and they leave without providing any paperwork or a final work up of my bill.
The next morning, I start unpacking and find broken glassware, coffee
mugs, a destroyed Christmas tree, and trophies from my childhood in numerous different boxes. I find their packing tape in several locations in my front yard as well. Honestly, this was what really drove me to write this review. While I can deal with the excess expenses that were thrown at me AFTER they had all my stuff, the broken items are truly infuriating.
Be warned, anyone thinking of utilizing this company. When it was all said and done, I paid $2558 to 3 different entities: $528 in the form of a credit card payment to Monarch Moving Group; 2 Cashier’s checks for a total of $1730 had to be made payable to an entity called Stop and Move LLC; and $300 cash went to the driver and his crew, who were in a truck that didn’t bear the name of either Stop and Move OR Monarch Moving Group.
If I could take stars away from the other reviews this company has, I would. That’s how terrible this entire experience was with Monarch Moving Group. Never use them. Tell your friends to never use them. You’re honestly better off burning all your possessions and starting from scratch. It’ll probably cost less than using Monarch.
RJ
Rob Jack
1/5 | 5 years ago
Monarch moving company moved my family and I across the country with absolutely no stress or issues at all. Kevin with Monarch was a huge help in making this as easy as possible and he followed through on his guarantee that things would go smooth and be effortless on our end. We had little time to prepare for the move and had to work quickly for my husband's new job. I was extremely nervous, but it really could not have gone any better. We had most of the house packed before our moving day but we were pressed for time, the company that Monarch had contracted out finished what we couldn't and took the best care of all of our furniture, and fragile items. Boxes were labeled and loaded into the trucks with care, caution, and attention. When the truck arrived at the new house, boxes were placed in the rooms where they belonged in the new house and again, our furniture and fragile items were handled with the best attention. The rates Monarch gave me could not have been beaten and the other quotes I received failed in comparison. Kevin was instrumental in making my move easy and he worked with me every step of the way answering any questions I had well after normal office hours. He was available, kind, and went above and beyond. I would recommend Monarch to anyone I know who is moving and will use them again without hesitation if my family and I ever have to move again. Thank you Monarch and Kevin for taking the stress and guesswork out of moving across the country!
JS
Jacki Schloegel
5/5 | 5 years ago
I am a contract engineer in the medical device industry so I tend to move quite often. The first few long distance moves that I made turned out to be nightmares and that most likely was my fault for hiring the companies that offered me the lowest price. I quickly learned that you get what you pay for in a moving company and would suggest to spend the money to use a great company like Monarch when making a long distance move. I have now used Monarch Moving Group twice within the last 18 months and had great experiences both times. I was lucky enough to have Adam Banks as my moving coordinator and he made the process very easy and kept everything simple so I would suggest asking for him but I'm sure the other reps are just as thorough and detailed oriented as he was. Since I had already used Monarch in last April and was a repeat customer I was even given a 10% discount which I think is a great policy to retain business. I will be on my current contract until January unless I get extended but I will be sure to call Monarch for my next move. Thanks Adam and Monarch for making things so simple and easy.
CB
Colin Bailey
5/5 | 4 years ago
Very disappointed with Monarch. They are not a reliable moving company and lack in communication. Was told by one of their reps, Adam Banks, I would receive a notice for my pickup timeframe a day or two before my scheduled pickup but was never notified by anyone and when I reached out to their drivers at Cross Country Movers the day before my pickup no one answered the phone. This led to me cancelling my services with them the day before I was scheduled for my moving pickup.
Thankfully, I was still able to get my items moved out from Maryland to North Carolina with another more reliable moving company in a short notice and so everything worked out in the end.
SC
Stephan Constante
1/5 | 4 years ago
I had a great experience with Monarch Moving Group. I was living in Las Vegas and I was offered a new job in Bensalem, PA. I spoke to quite a few companies but I decided to go with Monarch. Their pricing was great and their service was awesome. The movers they had come out to my house packed everything for me. They told me it could take up to 21 days which made me nervous at first. Thankfully they delivered everything only a week after it was picked up. The movers were very professional and monarchs customer service team was really informative and answered any questions I had. I highly recommend to anyone looking to move.
AF
Ashley F
5/5 | 5 years ago
FAQs
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Who will bring the packing supplies?
Ans: Monarch Moving Group will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.
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Are there any additional fees besides the moving quote?
Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.
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When is the best time to move?
Ans: The best time to move is weekdays and off-peak season. During this time the Monarch Moving Group are easily available and moves are less expensive.
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Does Monarch Moving Group offer free moving estimates?
Ans: Yes, Monarch Moving Group offers free moving estimates.
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How are fragile items handled by Monarch Moving Group?
Ans: Monarch Moving Group uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.
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