Moving Express & Storage INC Info | Compare Moving Quotes

SCAMMERS! DO NOT HIRE THEM AT ALL! I had the worst experience with Moving Express and Inc. (245 4th Street Passaic NJ 07055) as I hired them for interstate move from NY on NJ. They picked up my furniture from NY on June 25th, 2024 for delivery to IL. Initially, told me that it will be delivered within 14- 21days, then they changed their statement to 21 business days. I called their office multiple times after 3 weeks limit was over. They kept on lying to me saying that trailer is on it’s way for almost 2 weeks and then gave me the driver’s phone no. When I called the driver, his answer was “the company gave me a shitty truck that broke twice on my way so I cannot give you any ETA”. I called their office again and the manager was very rude and unprofessional. Instead of apologizing to me, the manager told me on my face “Sir, you can take a legal action if you want but I cannot do anything for you, you have to wait”. My delivery arrived finally after 44 days with a lot of damaged items and one item missing. 10 of my boxes were completely ruined and wet as they were put under a leaking trailer as per driver, my TV was damaged despite it was packed by the company, and the legs of the dinning table are missing! They also charged me another extra $2300 for wrapping the furniture and to hire a small truck that could come to my apartment. So initial quote was $2200 and the amount I ended up paying is $4500 with 44 days of wait and damaged items. I got stuck with this horrible company. When I called the claim department after all this bad experience, they are very rude and not taking any responsibility for the damaged or missing items.

Moving Express & Storage made my move so easy! The team was professional, careful with my belongings, and quick. Everything arrived safely, and the pricing was fair with no surprises. I highly recommend them for a stress-free moving experience!

to be honest i was scared to do business with this company due to the reviews. my wife was able to talk with the office manager amanda and she was very honest with us with everything . we got our things within 2 weeks which was wonderful they did an awesome job unpacking and setting my sons room up so yes i wanted to say thank you for keeping us updated and doing an awesome job

I had a deeply disappointing experience with America First Moving, a broker company, and Moving Express & Storage, INC (245 4th Street Suite 12, Passaic, NJ 07055). On July 3rd, I agreed to a price of $1800 for moving my belongings from ZIP code 43204 to ZIP code 10018 and paid a deposit of $846.67. The pick-up was scheduled for July 5th or 6th, with the final arrangement set for midday on July 6th. After waiting six hours on the 6th, I was informed there was a problem with the truck, and the pick-up was rescheduled to the morning of July 7th. On July 7th, the pick-up did not occur as promised. Instead, I was informed that my order would be upgraded to direct delivery at no additional charge. The driver finally arrived at midnight on July 7th and charged me an additional $1200, informing me that I would need to pay another $800 upon delivery at ZIP code 10018. Despite multiple attempts to communicate with America First Moving, I did not receive a satisfactory response. On July 11th, when my belongings arrived at ZIP code 10018, I was required to pay an additional $780. In total, I paid $846.67 + $1200 + $780 = $2826.67, far exceeding the original agreed-upon price of $1800. The companies provided inconsistent explanations for the additional charges. One driver claimed the extra fees were due to my belongings exceeding the contracted size specifications. In contrast, a manager stated that the extra charges were for the direct delivery service. These conflicting reasons clearly indicate a lack of internal communication and an attempt to fabricate justifications for the overcharge. Moving Express & Storage, INC offered me $300 as compensation and requested that I sign a waiver, which I refused. I am seeking a refund for any amount exceeding the original $1800. My belongings did not exceed the size specifications, and I did not request direct delivery services. It is evident that this is a common and unethical practice between the broker and the moving company. I hope others will take caution when considering these companies. My experience has been stressful and financially draining.

Avoid this place at all cost!!!! I can’t say it enough. They picked up our belongings, charged us double what we were initially quoted, and then when delivery day arrived at our new home across the country, they tried to DELIVER THE WRONG GOODS. Are you kidding!??! We were told 2-3 weeks for delivery and it’s been far longer. I’m fairly certain all of our things have been stolen at this point, and I will be reporting them to the NJ police, along with getting an attorney to get our money back. This was the worst decision we’ve ever made. Don’t make the same mistake. To reply to the “owner”, you’ve literally left our belongings in a storage facility in Georgia with no real way of getting it to us, and no actual plan. And actually, the contract says 30 days, says nothing about weekends or holidays. What do you have to say about that???? Or about trying to deliver the WRONG GOODS?! How do you make that big of a mistake? We’ve been calling and you’ve been no help. This is absolutely absurd and unacceptable.