patrick riley

DO NOT HIRE THIS COMPANY OR GEORGE BRAZIL I had an extremely disappointing and unprofessional experience with Patrick Riley during the installation of a new AC unit, which cost $17,000. I initially called George Brazil but was told their sister company Patrick Riley was available sooner. Despite the substantial investment, the service was far below what was promised and honestly worse than a McDonald's employee. We started off the day around 7am when Ivan rang my doorbell, upon answering I was given a finger to hold on as he was on the phone asking a buddy to bring him Ibuprofen (for what I can only assume was a hangover as he later laid in my lawn throwing up). This was just the beginning of a series of issues that made the entire process a nightmare. All three technicians entered and exited my house with their shoes on, leaving dirt and debris throughout my home. They were unprofessional and did not know what they were doing. I overheard the technicians discussing their mistakes and expressing uncertainty about how to complete various tasks. Their conversations included phrases like “It’s whatever”, "we can make that work" and “You need to put it on the bulb, the bulb, the bulb. You really gotta start learning these words." reflecting their lack of professionalism and knowledge when it came to installation. The installation, which was supposed to take the length of the work day, stretched to 13 hours and still wasn't completed (and isn't at this point, a week later). They left caulking on my floors and in the garage, without cleaning up or communicating either. They left my bathroom sink dirty and broke the soap dispenser in there, again with no communication. My driveway was a mess the entire time, with the contents of their three vans laid out across my cul-de-sac. I had run to the store to get them electrolytes in addition to the 6+ water bottles they each got, and they were so kind to leave the empty Body Armor bottles I had purchased sitting in the driveway for hours. I received no confirmation paperwork of this transaction (quite a shady business practice imo). They left the customer warranty booklet on a shelf in the garage rather than giving it to me directly and nobody taught me how to use the new thermostat. Additionally, there were white paint marks left all over my garage, driveway, and entryway, which they had admitted to knowing they left after the fact, but no communication was made to me. In the middle of the day, Ivan (who asked for Ibuprofen as he arrived) was found throwing up in my front lawn by my neighbors. No communication was made to me whatsoever, and he continued to touch my property (including my thermostat) with his unwashed hands. I'm a very reasonable person and am able to forgive a lot, but the lack of communication on all fronts is gravely unprofessional. Throughout the job, the technicians took multiple phone calls, some of which included the repeated use of the n-word in front of an underage child. They lied about many aspects of the job and have consistently failed to return my calls, providing excuse after excuse for why the issues have not been resolved. Based on my experience, I strongly advise potential customers to seek alternative providers. I wouldn't wish this experience on anyone. What was supposed to be a day has turned into over a week with no resolution in sight. The lack of professionalism, respect, and competence demonstrated by Patrick Riley is unacceptable, and I hope my review deters others from making the same mistake. Update: They called to offer me $850 to take my review down, they said "help me help you". $850 off a $17,000 bill isn't much when it cost over a week of my time due to their failures. When I politely declined stating that I felt it would be a disservice to others to not be upfront about what happened, they quickly got angry and flipped it on me saying how I should be grateful because this is a great offer. Shameful company.

My generator is running perfectly, I feel confident with Patrick Riley monitoring it for service. Special thanks to Kweli, Joe, David, Jonathan, Zach and Ayden for all your hard work in the Phoenix summer heat

Ok I am updating my review to be fair. I was a bit upset and stressed last night.The nice lady on the phone last night was very patient and did everything she could to help me. Ivan the repair tech called me early this morning and came to the house. I guess it's just my luck that the unit I had installed developed a bad braze or solder joint and the coolant was leaking out. Ivan and Noble worked on the roof all morning, they now have the AC unit up and running again. Thanks to all the people at Patrick Riley , I think they did everything they could to make it right for me! Worry Free home comfort, was good for a month. Signed up for an expensive contract, good for 10 years. Breaks after 1 month. Call for a service tech, oh we can't send anyone over until tomorrow between 1 and 5. Will that work for you? Now I have to take time off from work sit around in the hot house and wait for someone to call me back. I understand it's summer time in Arizona and your probably busy, but it's disappointing.

Update Sept. 10, 2024: Nice lady in customer service, who actually listened, reached out to me after this post and refunded $150 of their $580 fee to cover the cost of repair by other company. Original post: Liars, cheaters, thieves. My air handler was leaking through kitchen ceiling so called Patrick Riley - tech came out that same night and said he'd seal area around it ($250 fee to stop water from going through drywall but not fix leak). Then he says he should've thought of changing capacitor ($30 part + $300 fee) since motor could be running slow and causing build up of condensation. I'm a single mom so have no clue about HVAC and trusted him. $600 later, and a long spiel about their expensive maintenance program and needing new system, it was still leaking next day. My mom referred me to a guy (licensed and insured) whom she and her sisters have used and trusted. New guy comes out (one man shop) and said coils were dirty - cleans handler and outside units for $150. No leaks, two weeks now. Called Patrick Riley to explain, since they have satisfaction guarantee - Chris (PR rep) said I need to provide them with invoice from other place since he couldn't take my word for it. So I did - Chris/PR called to tell me since ROC# wasn't printed on invoice (I said I could provide it) and I should've called them back (why? so they could upsell me again?), they're not going to give any refund. I knew they wouldn't - just lying and making up excuses to upsell me on their inflated prices. Don't trust these guys - they'll steal from you and lie right to your face.

Mr. Guthrie showed up on time he was friendly, courteous, very professional. He took the time to clean up after himself and explain everything in detail offering up suggestions to make the system run more efficient even replaced my filters. No charges for anything Awesome thanks gentlemen