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rapid vanlines Information
823 River St, Paterson, NJ 7524, United States
5/5
5/5
5/5
4.8/5
Blogs
If I could give zero stars, I would. Our move from the Bay Area to Atlanta with Rapid Van Lines in July 2021 was an absolute nightmare from start to finish, resulting in significant financial loss and emotional distress. It's taken me three years just to shed all that and be able to write this review. If I can save just one person from having to go through they pain that we did, it was well worth my time to write this.
The movers were unprofessional and showed up late on both ends of the move. They were unprepared and didn't have enough packing supplies, forcing us to use our own blankets to protect our belongings. The packing process itself was incredibly slow, taking 19 hours to pack our small 890 sq. ft. apartment. They didn't finish until 3:28 AM, and the foreman ended up just picking a random cubic foot value for our belongings because he was tired and didn't want to calculate it properly. We had no other options because we were flying across the country the next day for our move, and I really felt cornered. This is a tactic they likely use with many of their customers, and you can see from the other reviews this isn't an isolated incident.
Communication was nonexistent. We were only provided with a basic inventory list that didn't cover all of our items, and the driver informed us that our belongings were in storage in California. We were missing over $11,500 worth of items, including valuable electronics, irreplaceable family heirlooms, and my wife's entire wardrobe. The loss of these items has caused immense emotional distress and financial strain.
To make matters worse, the company was unresponsive and unhelpful throughout the entire claims process. They offered us an insulting $156 settlement for our devastating losses, which we refused. It's been over a year, and we still haven't received any compensation for our losses. Thank God we had renter's insurance that covered the loss. Please, please, please make sure you keep your renter's insurance until you're all settled and can confirm that nothing has been lost, damaged, or completely neglected.
I strongly advise anyone considering Rapid Van Lines to look elsewhere. Do your research, read reviews, and don't skimp on price because what you'll end up with is a company like this.Their incompetence, lack of professionalism, and blatant disregard for their customers' belongings make them an unreliable and untrustworthy choice for any move. Save yourself the stress, heartache, and potential for significant loss – choose a different moving company.
AH
Austin Hope
1/5 | 2 months ago
We booked the move from California to Nevada in June of 2021. We were assured that the company would take extra care of our items as if they were their own. Our items arrived damaged and we were missing over $3000 worth of clothing, kitchen items and other household goods. This company takes an extremely long time to respond to claims and they give you the run around. They also give you a quote over the phone an when the movers arrive they tell you that you have way more in cubic footage than you were quoted over the phone. I see some good reviews on here regarding the company which I think are bogus. All you have to do is go on to the BBB website to see that they are rated F and in fact have been taken off the list of BBB Accredited businesses because of all of the negative reviews they have received. Do Not book with this company if you do not want to lose family photos or if you value your personal items. They will lose and damage your items. If you still do decide to chose them, ensure that you have everything covered under your insurance in some way. They offer 0.60 cents a pound for you items if they are missing or damaged. So if they break or damage your $1000 dinning table they will pay you $60. Also once they pay you for the item, it states in the contract that they can at any time come and pick up the item for which you filed the claim. What a joke.
MA
Miguel Acosta
1/5 | 2 years ago
This was our first professional moving experience, and I'm not sure that we'll every hire movers again. We received a quote and the movers showed up on time, but when they arrived the cost of our out of state move jumped from $5,500 to $11,590. They said we either accept the price, they can only load $5,500 worth of our stuff and leave the rest, or they can leave and void the contract. We were supposed to be in our new city in 5 days at this point so we took the price hike. They also told us that our things would arrive 10 business days after we said we'd be in our city. Once this day came and went, I started calling every other day and was told each time that our stuff would be arriving in two days. After the 4th or 5th time I was told this, I let them know that my trust in them had been breached, and could they prove to me somehow that it would actually arrive in two days time. They were rude about the answer, they at no point tried to reach out to us to let us know our things would be late. It took a total of 30 calendar days for our things to arrive. When our stuff arrived, a significant amount of our furniture was broken. Two of those pieces are 100 year old antiques, and one of those is likely unrepairable. The two movers that showed up with our stuff were nice, and apologized profusely for the state of our things, but the level of damage only added to our frustration over the delays. I wish I had looked at their policy for filing claims before we had signed on with them. I HIGHLY RECOMMEND ANYONE ELSE READ THESE CLOSELY. The onus is on the customer to find quotes at your own cost for repairs, two quotes for each piece of furniture is required. Only 2 photographs are to be submitted for each broken piece. Nothing is accepted digitally and must be hard copy photos. The wrapping must be kept from the move. The furniture can't be moved until the claim is resolved. They have almost a year to respond to the claim, and additional time to action the claim. You have a strict deadline to submit your claim. You must have hard copies of ALL documents AND you must have noted the damage on the forms before they leave. Let me note here that when our things showed up, we were told that we needed to sign off on the forms and make the final payment before they would unload the truck. We were okay with paying, but we refused to sign the forms (and thank goodness we did) because we would have signed them verifying that there was no damage BEFORE we saw all the damage. They had to get approval from someone higher up to unload without the signed forms. We never got the claims in, and that's on us, but our sheer frustration over this process and the fact that I have been unable to find someone that can repair one of the antiques caused our delays to run past the deadline for submission. I can't say enough how much I recommend you stay away from this company.
DJ
Daphne Jones
1/5 | 2 years ago
They Lost Better Business Bureau Accreditation.
This an untrustworthy and manipulative company. There was always an answer - always an excuse and at the end . . . extortion.
Dramatic? See pictures. Our move was in July 2021 from LA to Western NC It took nearly 6 weeks to receive our items. Then, we had to wire transfer additional thousands of dollars if ... "you want your stuff."
When it was delivered - they used day laborers who showed up at the house asking us where the rental van was.
And - to receive any money for lost (Several items) and destroyed items we were buried in paperwork that included gathering quotes to repair and original receipts.
EM
E.B. McDonald
1/5 | 2 years ago
They don't even deserve a star and they should be behind bars!!They are liars, crooks and thieves. They quoted one price and when they showed up for moving day they doubled it. We were stuck because we had to be out of the house that day. They came with a huge van and loaded it but it was delivered in a small U-HAUL van. The boxes were basically ALL crushed and so was the furniture. Items were stolen as well. A tub of baseball jerseys as well as a bronze statue that we received from a grandfather who had passed away. Also they were late with delivery. PLEASE DO NOT USE THESE AWFUL PEOPLE. Pictures attached.
NH
Nancy Hill
1/5 | a year ago
FAQs
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Who will bring the packing supplies?
Ans: Rapid Vanlines will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.
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How does the Rapid Vanlines handle heavy and bulky furniture?
Ans: Rapid Vanlines carry moving and packing equipment to move complex shapes, and heavy items.
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When is the best time to move?
Ans: The best time to move is weekdays and off-peak season. During this time the Rapid Vanlines are easily available and moves are less expensive.
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What areas does Rapid Vanlines serve?
Ans: To check whether we operate in your area, visit our website or connect with our customer representative over a call.
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Can I make changes to my move date with Rapid Vanlines?
Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.
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