sullivan junk and moving llc

Getting in touch with them can be challenging but they did a great job with my move. They arrived a few minutes after the set arrival time, packed everything quickly and efficiently. The drop off went well, nothing was broken or missing. I would use them again.

Sullivan Moving Storage did an outstanding job for us. They helped us to pack, did a beautiful job moving us out of our place in Providence, download in the Phoenix area, and un-boxing. Not a single damage to report, and no scratches on the wall, and floor: a perfect professional move. The business transaction was also fair, no hidden costs, and an additional cost reduction because the custom packing was lighter than anticipated. The personnel involved was pleasant, and well trained. We strongly recommend them.

My $27.5K (supposedly stress-free experience) from Prescott, AZ to SC - 21st Jun 2021 A team of 5 people turned up on 21st June 2021, only 3 wanted to work. All of them were wearing headphones to listen to music. This caused issues, with items being left behind and one unwanted item being loaded (a garbage can with household garbage in it). I thought the headphones might be for them to communicate between themselves, woe betide if we asked questions. One of them was quite indignant about stopping his music. Early on we caught one loader vaping, close to our belongings. One used our microwave without even asking. My husband caught them arguing at the end of the day about how the trailer had been loaded. They stopped work at 5pm, started to unload some items and then reloaded them. This is the last thing a customer who is stressed out with a big move wants to see and hear. We set off the next day for South Carolina, arriving on the 25thJune. Phone calls to the coordinator, Nick, to find out the delivery status of our belongings, were not returned. We tried Monday, Tuesday & Wednesday 30th June, still no response. I smelt a rat. In desperation I phoned HQ. I was informed that my belongings were stored in a trailer somewhere in Phoenix. They could not provide me with an ETA because they had no available drivers. We phoned twice a day to get an update, & wrote to the CEO of Unigroup twice, no one seemed to care. I had no pressure to leave my home in AZ as the new owners were not moving in for several months. Mayflower had loaded my belongings knowing they had no driver for SC, they lied to me. A memorable 4thJuly, I felt like I was being held hostage, squatting in my new home. The phone calls/emails went on for days, still no driver. During one call, a representative suggested I rent a bed. That did not go down well. I do not mind roughing it but for this amount of time the situation was disgusting. I could not even rent a hotel room because I have 4 large dogs to look after. Eventually they got a driver & my belongings were delivered to Charleston on 16thJuly. The Charleston franchise drove the trailer to my home. The driver from the local franchise knocked on my door and told me “Sorry to have to tell you this, but whoever loaded your belongings in AZ need to be fired “. The local driver took photos of the state of the trailer & sent them to his boss so he knew what they were up against. I examined the trailer before they started offloading. It was immediately obvious that a lot of damage had occurred. It was as if our belongings had just been thrown on. Our gun safe, treadmill was trashed, a sofa was ripped, the universal gym was scratched & was filthy dirty as was the stationary bike & elliptical. All my Pier 1 fancy candles had perished in the heat. They had all melted (18 days stuck in Phoenix where the average, daily temperature was 107F). Some melted candles had seeped through the Ziploc bags & spoiled other items. Both motorbikes were scratched & dented. I filed the claim towards the end of October 2021. I estimated $11.5K worth of damage. Sadly, the insurance experience was just as bad as the moving experience. I had to keep chasing them. An appraiser was eventually sent, he took photos and made notes. After this it all went quiet again. They came back & stated the candles that were damaged and associated damage caused by the wax spoiling other items was not covered. This was because the insurance did not cover climatic issues. They then sent a check for about $5K which excluded the motorbike damage.After asking about the bikes they sent another appraiser for the bikes, he estimated 3k for repairs . I wrote back and said as standard practice before the motorbikes are loaded on the trailer the mileage is recorded. They should be able to verify the loaders mileage against that of the appraiser. Eventually, I was awarded $1300 for repair, not even half of the estimate. I did not contest it, they had beaten me I needed some closure & put this most ghastly experience behind me.

I initiated a move from PA to AZ. The driver had all of my belongings picked up on 4/27. I was supposed to receive my belongings between 5/03 and 5/08. He did not even leave the east coast until around May 5 thank you or so. I was given several different delivery dates and the truck did not arrive until 5/18. A lot of my things are missing. A driver from Sullivan Mayflower returned a few boxes today, 5/31, but some of my stuff was stolen. My computer, a 27” iMac was stolen, a black table with 2 glass doors was stolen, my Keurig coffee maker and toaster that was on the box with my computer was stolen. Also plywood that was my bed’s support was stolen. DON’t ever use this company. You will never get all of your stuff returned to you. The black table is pictured in the 2nd picture. GONE. This is the truck that my belongings was loaded into. The driver’s name is Mike. I don’t know his last name. To have my computer stolen is the biggest betrayal . This move was not cheap. My loss is inconceivable. The driver/workers knew what was in that box. I had 20 years of pictures stolen by a moving g company.

DO NOT USE! They are a shady and deceptive moving company. The sales rep failed to offer all moving options thereby making a decision as to how I should spend MY money. There is a high value option - and that is the only option they disclose in pre move communications. They chose to value my items at $20,000, because THEY think that’s the best option for their customers. So they DO NOT offer you the lower value in any estimates they give you. But wait, it is hidden in their contract under the “WAIVER” section so please BEWARE! The VP even reached out after my complaint and I cannot believe the ignorance or how this company is still in business. The move itself took 2 weeks! And my stuff arrived dirty and smelly. Where was it stored all that time? They can’t even tell me that! Shady and Deceptive. Beware, do not trust them, there are so many better companies out there!