united towing & transport-al

If I could give a negative 8 stars it would still be too high. On 8.28.19 I redeemed my car and the paperwork was sent to United within the hour. When I called to request the address of where to go to pick my car up, I was met with a snarky "Ma'am our lots work by appt only and the next appt available is Tuesday 9.3.19". 7 days?? In the meantime I'm paying for a rental car out of pocket. My lienholder even called to question. I took the appt, my lienholder verified my appt, today is Tuesday the 3rd and I called this morning just to verify, mysteriously the appt dissapeared. I've spent 4.5 hours of my off day trying to get some satisfaction from this, but basically it's "yes, we've been paid and the paperwork is clear, but you can go f*%@ yourself, we can do what we want." I now have an appt for Thurs 9.5.19 @12:30pm. I also filed a complaint with the Better Business Bureau (That makes 12 for this company, btw) and will be seeking restitution for monies owed to Enterprise Rental because of United's business (or lack thereof) practices. UPDATE - On Thur at my appt time I arrived with my daughter, who was on her lunch break from work, to claim my car. Upon entering the lot, damage was clearly visible on the pass. side wheel well. We entered the office and the staff was nice and accommodating, at first. I discussed the visible damage with the employees (3 ladies) and was told that after I signed the necessary paperwork they would bring the car up and we could mutually document the visible damage and they would forward to the complaint dept for instruction on what to advise me to do. Then as I'm presented with documentation to release the Company from any liability, they head out to move the car near the office and it won't crank. Maybe because instead of 6 days at their lot, it was witheld from me a total of 15 days and God only knows what was done, as far as lights being left on, etc. After I state at the bottom of each form that I do not release United Auto Recovery or GM Financial, their contracted employer for this transaction, or either of their parent companies or subsidiaries from damages both visible and those not known at the time of signature, and that a certified Kia Technichian would fully inspect car at the soonest moment after leaving this lot. When I asked for the paperwork, I was told I could not have, that I would have to request from GM Financial. What?? So while there, I called the corp number to get them to ok the release, they told me the same thing. I wasn't leaving without the papers and as this was going on they got my Forte cranked and moved. We each documented pics and I realized the car wasn't running any longer. When I brought this to their attention, I was told I must've done something. You were standing right there with me, I looked inside to see if the key was still turned! She got the gentlemen over to jump the car off again and he preceded to tell me it was my battery, it was bad. Funny, never in 2 yrs had an issue, but now I have under carriage damage, bad battery and according to the vehicle condition report every single square inch of the car is scratched. (See pic of form below, however It was not) I had a practically brand new car before this nightmare and If I could have gotten the dealership to look at it today I would have, but it will be Friday a.m. before I can. I was advised to bring home and park until and that is exactly what I have done. Oh, also when the car went dead as we're inspecting, they received a mysterious and timely email advising them to make copies of my signed paperwork and give to me. My daughter suggested to them that it probably had nothing to do with the fact that my car went dead again. I sat there while on the phone with GM documenting the whole incident and explained that I did not have cables, and I wanted to make sure it held the charge. We were told we needed to leave bc they were about to close. It was 3:10pm they "Close" at 5pm central, i continued the conversation with GM while car was running. Charge has held can't wait to see what Kia finds..

This place is the most horrific place I have ever been to. The lady opened the gate we drove in then she said we had to park outside the gates we weren’t allowed to drive in what the h The I had to sign a release. Didn’t get a copy of what I signed so the can ad whatever they want to it my car was not even there twenty four hours and the cleaned and stripped my husbands truck down. No telling what they stole. Took off the tags. The bed cover was rolled back. I asked why they stripped it she said it was like that when they got it lied lied I was angry she said I would have to drive it outside to fix anything and put tag on it what a butch she was I have never seen anyplace that treats people so badly. Only because they can and not a dam thing you can do about it. They stole what they could and put everything even my glasses in a large bad and now my glasses are ruined. Another day. Is all I can say

THE DAMAGED THE FRONT OF MY CAR AN GOT MY BUMPER LOOSE...NOT ONLY THAT THEY GOT MY MEDICATIONS OUT MY GLOVE DEPARTMENT....WHY IN THE HELL WOULD THEY EVEN TOW A FRONT WHEEL DRIVE FROM THE BACK.....YALL WILL PAY FOR THIS...

They want u to pay what u need to get your car back but after u pay u may not get your car back for a few days...as they claim it's by appointment only....no one cares to help u. Spoke to manager they all are rude!! So I went four days without my car because they had no appointment available they claim. Smh. It's ridiculous like we have lives too!!

Iam terrified of what my findings will be omg I’ve heard ugly things about the company in its entirety starting with the 18 attempts to retrieve my vehicle not to mention they have been holding my car for 8 extra days claiming they have not received the relief from financial institution however it had been submitted several days prior so now I’ve finally received the relief and that was only because I was able to merge the call and then only did the bootleg rep try to act professionally I’m praying now for a speedy release I have yet to schedule my appointment but however my invoice says a zero balance but with those ppl who knows what it will say Dear God please don’t let my Benz be a Endz