audie m jordan sr

I recently visited Audi Palo Alto for service, and I must say, the experience was outstanding. From the moment I arrived, I was greeted warmly and made to feel very welcome. The staff was professional and attentive, taking the time to listen to my concerns and explain everything clearly. They made sure I understood the service process and answered all my questions with patience. The service itself was efficient and thorough. They completed the work faster than I expected, and my car feels like new again. I appreciated the clean and comfortable waiting area, which made the time pass quickly. It’s clear that customer satisfaction is a priority at Audi Palo Alto. I felt respected and valued throughout the entire visit. I highly recommend this service center to anyone who wants reliable and excellent service. I will definitely return for future needs.

We bought a 2022 Ford Expedition from Audi Palo Alto. From start to finish, working with Matthew Santos & the Audi Team, was a smooth, professional experience. We were delighted with his friendly non-pushy demeanor & his ability to see us through the process of decision & successful outcome. We also appreciated the great trade-in deal Audi gave us on our old 2008 Expedition. The staff took great care of us & we highly recommend this dealership. Said goodbye to one great Expedition with over 314,000 miles; looking forward to many more miles on this next one!

Audi Palo Alto is the most state of the art dealership. Address all car issues and provided shuttle too and from my home. Payment over digital so just pick car up and head out no delay whatsoever. The way it should be. Parts department most thorough and helpful I have ever encountered.

THANK YOU Jamal and Audi finance gentleman! We originally went to Audi Palo Alto to see our options that we had seen on Facebook, to test drive and look around with no intention of buying just yet. I received multiple calls from the Audi Palo Alto from different salesmen and even the manager but Jamal a salesman was really friendly and helpful, he was very understanding of my work schedule and how long it would take me to drive to the location. Although I was a few minutes late from our scheduled appointment Jamal was very communicative and his attitude and exceptional customer service never changed. He was even waiting for us at the front of the door as we were looking for where to park. Jamal was very attentive and welcoming with not only myself but with my parents and that says a lot about his character. My parents and I had been to a different dealership (not Audi) a few months back and due to the experience we were going in with our guard up but after being well taken care of by Jamal and the finance gentleman we left very happy. Jamal never made us feel pressured into buying and was very welcoming. Jamal made sure to let us know that he treats others the way he would want his mother to be treated and after meeting him and him making this whole experience very easy for us I’m sure he is making his mother proud! Jamal, keep up the great work! We will definitely be coming back for future purchase to see Jamal and the lovely team that helped me out with purchasing my very first car.

Intentional Deception AND Misrepresentation Cars resulting in unfair gain！ I went to get my Audi repaired, and they told me the repair would be very expensive, so I started looking at the used Teslas they were selling. Both their website and the salespeople told me it was a long-range used car, and they even said their price was the cheapest.(How dare!) But after I paid for the Tesla, they said the repairs for this new pre-owned tesla would take a week. A week later, when I picked up the car, I discovered that it was not what they were describing to me—it was actually a mid-range used Tesla. (Long range should be more expensive but it was not long range!) On the day I purchased it, all the employees told me it was a long-range and I did a test drive where I found some issues, but I could only access the Tesla app to check the information after I picked it up. When I do the test drive I did not assume they would lie! and the squeaky noise took all my attention so I didn't realize it was fraud) They deliberately deceived customers on their internal website, supported by the lies of the sales. When I confronted them today, I found out that the management instructed all employees not to tell the truth, they all say they did not know anything about the car, even though I recovered the browsing history from their website showing that they had clearly misrepresented the car. When I show this proof their manager did not even want to look at it, and they did not do anything. No refund, no swap! This is outright fraudulent sales! I don't even know how much more they charged me, (it also includes all the stuff they said it was mandatory: 1780 for max shield ) . They said that once I signed the contract, they wouldn't deal with me. No matter what price I paid it is legit because it was I paid. DON'T PAY THEM ANYTHING!!!!! LEAVE! WALK AWAY! DON'T GO!! But it was apparently over priced and it is only reasonable if it is long range, which it is not!! The contract doesn't specify long-range or mid-range and when I sign I did not even question that because everyone in there said it is long ranged. Either they entered it incorrectly and then refuse to own their mistake or they just want to lie and take advantage of me. Money doesn't grow on my trees, those men in the dealership probably see a young woman like a lamb to the slaughter. It's not just a matter of deceiving customers, it's frightening that so many grown men would collectively lie to a woman during the day for money. I would like to return this car and purchase a new one but they refused. Why would anyone want to lie to a customer in the face? For the same mileage, only a long-range car would justify this price. If they hadn't deceived me into thinking it was a long-range car, I would never have paid on the same day within few hours! I really liked my Audi and only this fake ‘deal’ made me want to pay cash on the same day. I trusted them and bought this car within a few hours, and a week later, I received a completely fraudulent product. They said they take information down from the website and will not even try to justify for their pricing. (even I have the proof that they lied!) Now, all the employees pretend they never said anything, and one of the manager even challenged me to sue them if I had the guts. He said if I call them fraudulent business then it is done. The exactly same model at the neighboring dealership(walking distance) is $1000 cheaper, and the mileage is only half of what they sold me. I deeply regret not checking the reviews before going, and I naively trusted the salespeople at the time. I just thought Audi is a good brand and I should trust this brand but people sitting there, their human nature is evil. They know once you paid them, it's their money. It's annoying that they would rather have all the employees lie than admit their mistakes and give me a refund. All you have to do is refund the money, but you prefer to lie collectively in the daytime. God bless your soul!