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one stop moving storage Information
120 Newport Center Dr #100-2, Beach, CA 92660, United States
5/5
5/5
4.8/5
Blogs
I recently had the pleasure of working with One Stop Moving & Storage for my relocation, and I must say, it was an absolute breeze! From the initial consultation to the final delivery, their team demonstrated unparalleled professionalism, expertise, and care.
Their estimator provided a detailed and accurate quote, and the moving crew arrived punctually on the designated day. They efficiently packed and loaded my belongings with precision and attention to detail, ensuring everything was secure and protected.
The communication throughout the process was seamless, and their customer service team kept me informed every step of the way. The movers were courteous, friendly, and took great care in handling my possessions.
Upon delivery, everything arrived in perfect condition, and the crew took the time to carefully unpack and assemble furniture. Their dedication to customer satisfaction is truly impressive.
I highly recommend One Stop Moving & Storage for any moving needs. Their exceptional service, competitive pricing, and commitment to excellence make them the go-to choice for a stress-free relocation experience.
Kudos to the entire team for a job well done!
dw
david weightman
5/5 | 4 weeks ago
I'm thrilled to share my exceptional experience with 1 Stop Moving and Storage. We’ve used them multiple times for both personal home moved but also recently to help move my elderly grandparents from one location to the next. With such a sensitive timeline and circumstance, having this aspect handled was such a stress relief. From the initial consultation to the final step, their team demonstrated unparalleled professionalism, efficiency, and attention to detail.
We’ve used other companies over the years and we keep coming back to 1 Stop because their movers were courteous, friendly, and took great care in wrapping and loading the belongings.
We appreciated that the estimate was accurate, and there were no surprise charges. The delivery was prompt, and every item arrived in pristine condition. This isn’t something we wanted to worry about.
If you're planning a move, look no further than One Stop Moving and Storage! Their exceptional service, expertise, and customer-centric approach make them the ultimate moving solution. Thank you for an outstanding experience!
WS
Wayne Sneag
5/5 | 4 weeks ago
This is by far the worst packing, moving company I have ever experienced in my lifetime. They came to our house to get us an accurate quote for packing and moving and we agreed on said price. By the time all was said and done the price doubled. The people who packed the items took forever and clearly did not have any idea nor business packing items up. Many collector items were damaged due to the inability and pure inept skill levels of these people. They wrapped each individual item they found as to be able to charge more becuase it took more hours than quoted. Seriously I do not think each individual pen needs to be wrapped by it self before being put in a box. They took other items apart and wrapped each one individually again, to take more time to do so in order to charge me more. They threw collector pieces not wrapped down in the bottom of boxes and then set heavily wrapped items on top of them causing many of these items to break. They wrote what was in the boxes to better help when unpacking but they do not know how to spell so we have had one heck of a time trying to figure out what was in the boxes. The movers were the same way. Had no clue what they were doing, did not listen to us when we would ask questions or make small requests on what to pack last as we needed specific items left out till last minute. Completely unprofessional in every aspect you can imagine. When the movers got to our new house we were told they would be there at 730 am, which one guy and the truck got there at that time. They could not find movers to help unload the truck till around 10am but charged us for this time while the driver just sat there saying he can't do it alone. When the second guy got there around 10am they proceed to make my son help them unload the truck and move items into the house. I didn't pay movers to do this job so my son could do it for them and still charge us. At the end of all of this many of the employees insisted we tip them as they went above and beyond which clearly they did not. This establishment is horrendous and horrid and I can not warn you enough to stay away from them as they will ruin your stuff and over charge you.
LS
Linda Steele
1/5 | in the last week
Full disclosure: we did not end up using this company. This review is for the customer service.
Nicole is who we mainly dealt with and she was always very nice. However, it was clear to us that she was not empowered to negotiate with us, always having to check with her supervisor.
One Stop Moving (OSM) was recommended by our real estate agent for our move from Orange County, CA, to the greater Boise area. We have a 3-Bedroom house, a baby grand, and some patio furniture. We sold our large entertainment center. Elad did our virtual estimate. He quickly decided that we would need two 26 ft trucks at a total cost of over $16K. We were prepared to pay that but were skeptical that we needed the two trucks. We contacted another company, well reviewed on Yelp. Their quote for two trucks was $2300 less than OSM, and they gave us the option of one truck and our own, smaller U-Haul, with their crew to load both trucks, and estimated that we would be over the capacity of one 26 ft truck by only 10%. The cost was now down to under $13K.
We still were interested in using OSM, so I contacted Nicole and told her about the second estimate. She consulted her supervisor, and dropped the price $700, using two 26 ft trucks. That's still $1600 more than the other company, and no suggestion of one truck and our own U-Haul. But, she said, we could no longer have our original date of June 5th, but would have to wait until the 12th. Since we were leaving the state on the 5th, we politely declined and signed up with the other company.
30 minutes later, Nicole calls and leaves a voicemail. They dropped their price another $1K(still $500 over the other company)and said that now the 5th was available again. I don't know what was going on from their side, but it left a bad taste in my mouth.
We used the other company and everything went well. Ultimately, I'm glad we didn't go with OSM.
PH
Paul Hervey
3/5 | 3 months ago
I had the best experience having One Stop Moving & Storage handle my move. I was moving from a 2bd2ba to a 1bd1ba, which means I wasn't taking a lot of the furniture I had, and was leaving some things behind. To make it easier, I had pre-packed all my items and numbered the boxes that I wanted moved so there was no question what needed to be loaded into the van. Once the paperwork was out of the way, the 2 movers went to work loading boxes onto their dollies, and taping up boxes they felt needed a little more secureness. They moved with urgency and didn't feel like they were "wasting" time since there's a 3 hour minimum built into the company's pricing structure. I thought my movers had great chemistry with each other as well, communicating with each other and giving each other space on the stairwell. I felt like they knew how stressful it is to move so they made sure to make it a stress-free experience for me. One of the movers formerly worked for UPS, so he has experience with how to optimally and safely arrange all your boxes in the truck! For my move, they finished everything within the 3 hour minimum, with only a few minutes remaining. I was super impressed and would highly recommend their services.
CW
Christina Wang
5/5 | 6 months ago
FAQs
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How long does the move take?
Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.
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Can the One Stop Moving Storage disassemble and reassemble furniture?
Ans: One Stop Moving Storage can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.
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How does the One Stop Moving Storage handle heavy and bulky furniture?
Ans: One Stop Moving Storage carry moving and packing equipment to move complex shapes, and heavy items.
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How does the One Stop Moving Storage ensure the security of my belongings during the move?
Ans: One Stop Moving Storage ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.
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Can I make changes to my move date with One Stop Moving Storage?
Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.
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