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silverback moving inc Information
449 N Eton Suite 503, Birmingham, MI 48009, United States
DOT No.: 2054813
5/5
5/5
5/5
4.8/5
Blogs
I’ve been keeping my boat stored here for years and the staff makes you feel like family. Knowing they keep an eye on my boat 24/7 gives me peace of mind.
DJ
Dom Johnson
5/5 | a year ago
UPDATE - (DO NOT USE THESE PEOPLE!!) Two months later I am now working with the Ohio Attorney Generals office to mediate an agreement between Cam Schea (owner) and myself. Once we reached an agreement I have now been waiting almost a month for payment to be sent to me. If you've ever an had issue with this business (Shea Van Lines/Silverback Moving) I can not encourage you enough to please contact the Ohio Attorney Generals office. No one deserves this kind of treatment during the most stressful day of your life or to be wrongfully lied to/about and ignored.
!!!! I booked Shea Van Lines/Silverback Moving (SAME PEOPLE) a couple weeks in advance for Friday, May 26, 2017. When Thursday, May 25th came I got a call to confirm my move for the next day. Kim told me to expect the movers between 9:30-10:15am. She also said they would call before they arrive to let me know they were on their way. On Friday, May 26th, I waited until 10:30 before I finally called Karen at Schea Van Lines/Silverback Moving to ask where the movers were and if she knew when they'd arrive. She said she would call them to find out and call me right back. She never did. I called her again at 10:55 to see if she had found anything out. She said Kim was supposed to call me and at that point, I asked for Kim's direct number myself. I called Kim and she also couldn't tell me when my movers were going to show up. She said to give her an hour to find out. I gave her TWO MORE HOURS, she never called me. I called her back and she said they would likely be there around 5:00pm. The movers finally called me about 3:00pm and said they would be there at 4:15pm. I met them at my apartment and they started at 4:30pm. One of the movers ended up being highly allergic to my cat and I had to go to my neighbors to get him allergy medicine just so he could continue his work, it was awful. They were unhappy and exhausted from their whole day already. They also said they didn't know about my move until right before they got there and that no one had scheduled me with them. They got everything packed and got to my new apartment and started moving everything in. They DAMAGED my bedroom dresser and TORE the NEW flooring in my kitchen/hallway. The movers apologized and said everything would be taken care of and I would be compensated for damages. I also talked to Kim about my damages and she asked that I text her pictures of the damages and I did. She said to give them a couple of days to get back to me, I am still WAITING! The movers also wouldn't even try to move in my washer and dryer because they claimed it wouldn't fit through the door. My maintenance man for my apartment came and got the washer and dryer in just fine, he only needed to remove the door. But because the dryer was now blocking the upstair bedroom all the boxes had to be put in the first floor living room and we have to move everything ourselves after!
It's now 6 days later and no one has contacted me about it at all. I called and talked to Jamie on Tuesday, May 30th, she said she would have her supervisor contact me, I've heard nothing from them. I also talked a man/owner on Tuesday (the movers gave me a phone number and told me it was the owner's direct phone number, it no longer works) and he has yet to get back to me as well. I believe they are now screening my phone number and will not answer when I call. I have filed a complaint with the BBB of Ohio.
HH
Heather Hobson
1/5 | 7 years ago
Do not trust this company if you are looking for a hastle-free move. The movers arrived an hour before our appointment, and expected to move to the next job before the minimum 3 hours of service because they had to wait for us to arrive at the scheduled time. The company knew ahead of time that we were moving an upright piano, but failed to send the movers with the proper equipment for the job. Instead, the movers decided to drag the piano through our hallway and down the sidewalk without a dolly or floor protection. The hardwood floors in our hallway have been noticeably gouged because of this. Their dolly also did not have properly working skid belts, which resulted in scratching our wood steps.
When we approached their manager regarding the damage, he was very rude and insisted that we pay in cash for the services despite the damage. Although we eventually got them to refund the extra piano fee, the manager was unable to correctly add the charges in his contract. They billed for the half hour discussion with management.
The manager went out of his way to call us back and assert that "the movers would not be paid because of us" and we were "the worst customers he ever had".
On the plus side, all of our furniture is in excellent condition, and the movers themselves were clean, strong, and a pleasure to work. I am disappointed they have to work in such an environment.
IH
Ian Hartwig
1/5 | 11 years ago
My husband and I were disappointed in this company. Make sure you get a written estimate!
This company underbids others to get the business. Our cost almost doubled from the estimate.
The movers worked hard and were careful with furniture, however my boxes were flipped upside down and must have been dropped as many items were not just broken but shattered. Mind you these items were bubble wrapped and in many cases surrounded by pillows. I have moved several times before and packed the same way with no broken items.
The contract that you don't see until the move is completed and you pay states that the company "is not liable for damage to glass, ceramics, China, or mirrors" Maybe not but I expect reasonable care will be taken with a box marked fragile. It should not be flipped upside down and dropped just because they are not liable. These people are supposed to be professionals. The kids I hired to move me a year ago when I moved in broke nothing.
If you use this company you better get insurance.
When we went to pay we mentioned to the movers that our original quoted price had almost doubled and we felt that we had been scammed a bit. The one mover stated that all their customers complained about this. He said customers get mad and he gets frustrated because then they don't want to tip. I told him that it wasn't his fault it's the fault of the business. We gave the 3 movers each $40.
Shortly after they left we noticed our bed frame and headboard was missing. Called the driver and was told he had the frame and would look for the headboard and bring them Sunday. Never received them. We called the company about the missing and damaged items and was told they didn't have them and would do nothing about our damaged items. The owner blamed us. He was rude and hung up on us. Not a good way to do business. I have been in customer service for 40 years. You do not treat customers this way. I have never felt the need to complain publically about a business before. This was a disappointing experience.
JO
Joy Orr
2/5 | 8 years ago
Silverback Moving was exceptional in nearly every way. A real excellent to deal with, that's rare that is ever said about a mover. However, all details were paid attention to and that is why I'm willing to write a nice review about Silverback Moving.
I had heard about Silverback Moving from a friend that lived not far from our family home in the subdivision. They had a very pleasant experience so we figured we would call the same guys to come out for an estimate. Silverback Moving did just that and we felt it was very thorough.
Four men and two trucks came out on the move day. They started by padding all doorways wood floors. After prepping, the home they prepared the furniture to then be handled. Quick and careful they were.
After we were moved into the new address, they made sure all was built properly and assembled correctly.
The overall move came in just a few hundred dollars over the initial bid. As my neighbor once did, I too will refer Silverback Moving.
AA
Angelo Ausi
5/5 | 7 years ago
FAQs
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How long does the move take?
Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.
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What is the right time to schedule a move?
Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.
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How does a Silverback Moving Inc handle moves during bad weather?
Ans: Silverback Moving Inc take all necessary steps to ensure the safety of your belongings during bad weather. During bad weather moves, all the items are packed in waterproof materials, and safe transportation is ensured.
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When is the best time to move?
Ans: The best time to move is weekdays and off-peak season. During this time the Silverback Moving Inc are easily available and moves are less expensive.
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Can I make changes to my move date with Silverback Moving Inc?
Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.
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