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strong arms in a truck, inc Information
5745 Wendy Bagwell Pkwy Suite 23, Hiram, GA 30141, United States
5/5
5/5
5/5
4.8/5
Blogs
Horrible horrible horrible .... honestly I would run in the opposite direction. The actual mover were great once they arrived but the company as a whole is trash. So I used them 2 times may 9 ( which they never ever showed and said it was their tire and then water pump or something on the truck) but since they didn’t show I had to move on Mother’s Day. The movers came and busted out everything rather quickly. Today we moved stuff out of storage and we were suppose to be from 2-3, then 3-4, then 5pm and then they show up at 7 pm. The company doesn’t answer the phone but needless to say I would never ever use this low budget moving company ... I rather pay more out of pocket. I wish I could give no stars
D
Dominique
1/5 | 4 years ago
I can not thank Angela and her team enough for their assistance this weekend. They worked with me after having a last minute issue like literally 1 hr before the move was scheduled. They got me in the next day as the first appointment. Qua and Ty arrived promptly and they were on point with everything. They came prepared with moving supplies and tools. The truck was huge and it fit all my stuff in it. One trip moving baby!!!! It was probably the most stress free move i EVER had. I found them on a paid ad on instagram and when i tell you they deserve TEN STARS. I will definitely recommend this company. They communicate well and are professional across the board. I won’t ever use another company to assist with my moving plans. Great Great Great Experience. Thank you so much again for everything!
IA
Ivy Adjarho
5/5 | 4 years ago
I used this company before and even though I wasn't completely overjoyed, I wasn't extremely disappointed either so I decided to give them another shot. Worst decision I could have done.
When we scheduled our appt with Chloe we were told that we were locked in for Sat between 9-10am. We asked if we needed to call back for confirmation and she stated, "no, but if you decide to cancel, you must call us no later than 2 days prior or we will charge your card on file. "
The day of, I called around 9am to get an ETA because we were going back and forth to the other house and we wanted to be in place when they arrived. I was informed by the owner that they canceled the scheduled appointment because they weren't able to reach us by phone to confirm. I explained to her what was told to us and all she said was Chloe was new and she made a mistake. I asked her to repeat back the phone number and realized that she also had the number listed incorrectly. They had my email address but made no attempts to contact me via email to confirm the appt. The owner then stated that she could get me in at 6pm. At this point we didn't have a choice because it was the Saturday before Easter and everyone was booked up.
6pm turned into 8pm which turned into 10pm and ended up being 10:30am the next day. This by far was the single most horrendous move EVER. When the guys finally showed up, they only had 2 men and we requested 4. This dramatically increased the time that it took to move and the guys were worn out.
Saturday evening when they kept pushing back the time of arrival, we decided to rent a truck to move all the boxes and help cut down on time but that didn't matter considering we only got half the manpower promised, which doubled the amount of time it took to complete the move. The movers were exhausted and it showed because they had to take several breaks. This caused my other contractors to have to maneuver around them.
At the end, when it was time to pay, the owner showed very little remorse or consideration for all the trouble we had been through. We were given a 5% return customer discount, which felt like a slap in the face because she could have compensated for the delays and lack of personnel. I lost money having to reschedule my carpet and house cleaning services and renting U-hauls twice to make up where their services were lacking.
This type of unprofessional behavior and lack of communication and compassion is unacceptable. I hope everyone who reads this takes this as a warning and decides to choose another company that takes pride in their service and reputation as well as takes responsibility when they have wronged their customer.
MW
Marchella White
1/5 | 3 years ago
I do not recommend this company. I used the Hiram/Powder Springs location to move a dining room set from one home to my home. I used them the beginning of Jan. 2017. I would have done it myself, but I needed an "expert" to move the china cabinet; it was too large for me to move. Before the move, office staff I spoke with and email reminders were fine. Day of the move, the driver called to see if he can start the move earlier, I said I needed to stick with the time I had scheduled. He replied " well I guess we all just have to do nothing"...with an attitude. I wish I had cancelled the move then. I had just bought this set from an on-line yard sale; all excellent condition, not one thing wrong with it. Haven't ever used it. When they brought the truck up my little incline driveway, we heard a very loud crash. It was the top of the china cabinet crashing to the back of the truck into the chairs. The helper said "The strap broke". OMG!I I will make this short: the top section was destroyed! A furniture repair shop looked at it and said it couldn't be fixed. This is after Strong Arms took it back with them promising me they would fix it. Also, chairs were scratched and dented, and the bottom of the china cabinet had damage. I was never able to speak to the owner of Strong Arms about this. When I asked to speak to the owner, I was told I couldn't and then was hung up on. I did receive a small compensation for it (300.00), but I paid more than double that, and I was never able to use it. And they insisted I pay for the move!!! Or they were going to "take it back". It was a horrible, horrible, experience!
CD
Celeste Davis
1/5 | 3 years ago
I had a reservation for weeks and confirmed via email and over the phone on Thursday prior to my upcoming move on Tuesday. The move was scheduled for 9 am. The movers had not arrived by 10 so I began to call. At 11, the voicemail was full so I went to the location and the lady said they shut down the week before. However, she knew my name and time of my appointment. She and another guy were in company clothes and trucks were cranked outside. No excuse for this unprofessionalism.
RL
Rebecca Long
1/5 | 3 years ago
FAQs
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How long does the move take?
Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.
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How does a Strong Arms In A Truck, Inc handle moves during bad weather?
Ans: Strong Arms In A Truck, Inc take all necessary steps to ensure the safety of your belongings during bad weather. During bad weather moves, all the items are packed in waterproof materials, and safe transportation is ensured.
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What areas does Strong Arms In A Truck, Inc serve?
Ans: To check whether we operate in your area, visit our website or connect with our customer representative over a call.
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How are fragile items handled by Strong Arms In A Truck, Inc?
Ans: Strong Arms In A Truck, Inc uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.
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How does the Strong Arms In A Truck, Inc ensure the security of my belongings during the move?
Ans: Strong Arms In A Truck, Inc ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.
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