colonial relocation

Colonial Van to the rescue! This team helped ease my concerns with the TMO move we had to Japan. What I liked about them is they called to confirm their appointment with me and came at their set time. Tim, Robert, and Victoria were very professional in packing our belongings. I appreciated the fact that they knew I may need some things so they would ask if I was sure certain things would be packed. Angelo called ahead of time and was great at easing my concerns with the move. Victoria was of great assistance in insuring my items were taken care of and it made me feel at ease. There was a second team that came the next day to finish out everything and they were professional and fast at what they do. If i had a choice I would give these guys a go again. THANK YOU SO MUCH. PS: I had ANOTHER moving company from Marysville come through for just three big items like the fridge, washer, and dryer.. and let me tell you I wish I had Colonial picking up. This other team was filled with EXCUSES not to even pull the fridge. Long story short the workers that I had doing the floors moved my fridge out the door...

Fantastic job delivering and unpacking our household goods! The crew of Angel, Roberto, George, Enrico, and Vaxe were very professional, easy to work with, timely, great at reconstructing furniture pieces without instructions, and all hard working individuals. Thank you again for such wonderful service.

Tim and Victoria were awesome! They made me and my family feel at ease during a major PCS move. We appreciate their handling of our household goods with care and they were personable which is always welcomed in this situation for us.

They helped me with an unaccompanied baggage and were very friendly and professional. Their expertise was exactly what we needed amidst the chaos of a move. Victoria and Alicia were particularly awesome!

Our experience with Colonial Van Lines has been a nightmare. On the phone, we were quoted 5-10 days to move our belongings from Houston to California. We paid the $1600 deposit. On January 2nd, 2022 our movers showed up. They told us an 18 wheeler couldn’t fit there and they need a special shuttle to get our belongings for about $400 extra even though our previous company used an 18 wheeler and just parked it on the street. Then, when they showed up we realized the job had been contracted out to a small mom and pop mover called Cal Van Lines (we were not given a heads up about this). AFTER loading our stuff that day they told us our stuff would arrive in 10 days because they had to go to Florida first. (Houston->florida->california???). On January 18th we got multiple calls from Colonial saying our stuff would arrive that day. I reserved the freight elevator but never got a call. I called Cal Van Lines directly and they told me that was completely false, that the van was currently in North Carolina, the driver had covid, the route had been impacted by winter storms AND the driver would be making a stop in New York before going to california. ??? I just got a call from them extending my delivery date for a FOURTH time. It is currently February 2nd, 2022. This marks one full month sleeping on the floor or an air mattress. I have had to repurchase my bed, pillows, pots and pans, utensils, clothes, and everything I need for a working setup from home (chairs, everything). Thank god I do not have kids that I would have to put through sleeping on the floor, and that we are young and healthy, but imagine another customer with a disability, or who is elderly, getting this kind of service from Colonial Van Lines. At this point, we are not even sure if we will ever get our belongings back or if they have been trashed or stolen. We already paid $1600, and the moving company is asking thousands more upon delivery which I am trying to negotiate away. I am beyond frustrated, because of Colonial Van Lines my move across the country was stressful and uncomfortable. My new home does not feel like home. I regret ever contacting Colonial Van Lines. Please do not use their service. ---- *UPDATE** My Items arrived 6 weeks later after initial pickup. Most of it arrived safely. Donna called me from the resolutions team. She helped me get a small refund in exchange for changing my review to 5 stars. However since I don’t think that’s ethical, now that I received the refund I’m moving it back to 1 star to reflect the quality of service provided by this company.