Colonial Van And Storage - Sparks Info | Compare Moving Quotes

I don’t have anything bad to say about Colonial Van and Storage! Granted my cross country moving experience in the past from another company could not have been worse, I felt extremely at ease with Colonial every step of the way during my move from Reno, NV to Miami, FL. They don’t do quotes over the phone-someone comes to your house to visually see what is being shipped and give you an accurate quote which is based upon weight and given to you right then. Pick up team was professional and prompt. They weigh the empty truck before they come and weigh it after they pick up and then adjust your price accordingly if need be. I have never heard of a mover lowering the price because they are moving less than expected. However, my load was 1,000 lbs less than quoted and they reduced the price accordingly. This is when I knew I was dealing with a legitimate operation. The long distance driver was in communication every day after commencing the drive so I had accurate location information for my belongings. They also pick up the phone and give you updates whenever you request them (the company I dealt with in the past never picked up the phone once they had half the money and all of my stuff). Char was extremely polite and sweet in every interaction I had with her. No money upfront before pick up or at pick up. None of this “half now, half on delivery” nonsense. Pay with credit card the day before delivery or cashiers check to the driver on delivery. Definitely recommend. Never use a company that does quotes over the phone or requires half the payment upfront.

This review is at the request of Colonial Van and Storage in Sparks, Nevada who emailed me asking me to review them. I would give them negative stars if I could. They were not professional and not responsive to the problems. This was our 10th move and by far the worst. We had booked this mover over a month before our move and I even paid for the move ahead of time so there would be no snags. The afternoon before they were to arrive and load our contents they said they did not have a driver although they had promised us they would. So our house full of expensive antiques were loaded in their trucks and taken to their warehouse and unloaded. We had no choice but to continue to our new house in Tennessee without any clue to when our furniture would arrive. It took us five days to get to Tennessee and every day I would call this company to get updates, and everyday I got the same response. No driver yet but we are trying. The estimator for the company would not return my calls, the Manager for the company would not return my calls. Only one person there, Char tried the best she could to help us. So they picked up our furniture on 11/18 and we did not get it her until 12/10. We spent the entire time sleeping on a blowup mattress in an empty house and making do the best we could without anything. When the furniture finally arrived there was damage to a few expensive pieces. I am now in the process of waiting for some reimbursement for the damage and the delay and the over weight charged refund. I WOULD NEVER USE THIS COMPANY AGAIN. DON'T BELIEVE THEM WHEN THEY PROMISE YOU ANYTHING. FROM OUR EXPERIENCE IT HAS BEEN A NIGHTMARE!

The packers and driver were very good. The ops manager Dana was evasive and deceitful. The local team told me I should buy my own boxes. I did the the packers said they would not use them and suggested I should request some relief. I asked for half what I paid and Dana the local manager avoided my calls, hid behind the receptionist and when I finally spoke to her lied and said because trucking is regulated she could discount me $200 on a $40,000 move. She finally told me it was between me and the rep! So I have a lot of friends in the area and as of right now I’m a big no on Colonial.

Just moved across the country with Colonial. I was happy with that experience. Driver was punctual, very careful not to damage doors or floor of either house. He and the packers he had come to prepare our goods wrapped furniture carefully. He made it across country in one week even though he had to pick up another load after ours. Overall, I was very happy with the move.

The first phase went great. The problem was with the delivery. They got done and then said “please sign here”. There was no one taking inventory of box numbers vs the inventory list I was given, so I am pretty much signing acceptance without any idea that I have everything. Well…I did not. Many missing items. To add insult on top of injury- they called me later to say I owed $1300 more, because they made an error when they gave me the bill. Lesson learned. Stand there at the truck and record box numbers vs manifest.