aloha isle moving inc

We were told an 8am to 8 pm delivery window for a refrigerator. They never showed up waited all day…and never called. Even though they had the number. Home Depot, when I got an answer after hours on hold just said “they’ll be there”. Worst service Ive ever had, completely unprofessional. Home Depot needs to answer their phone too! No help. /:(

Called today to get update on Home Depot appliance delivery, unfotunately they said cannot know exactly arrival times, partly becasue of home depot systems- would be great if home depot had a computer tracking that aligned with Aloha Isle - much like ups or fedex etc,. They have delivered several times for me appliances from Home Depot. Many years ago they moved a piano. They are courteous, polite and professional.

If possible I’d give 0 stars. I took a day off to wait for them from 8am-6pm & to deliver a fridge from Home Depot. They didn’t show up, call or anything.

They are the delivery for Home Depot. I was worried about a refrigerator delivery because they had to bring it upstairs and turn 90° on landing to get to the kitchen. They simply came in, measured the stairway, put it on a dolly and then carried it in. They made it look easy. Called before coming and answered the phone when I called back. Very pleased with the service.

Their phone demeanor comes across as if I am irritating them, though I was asking very simple questions about my delivery. Several times I was hung up on, and I have seen other posts about this so apparently they must just hang up on people sometimes. My unexpected delivery was made without any notice on a date I was at work so when I called to reschedule, I was told it would be the next day during a window between 11 and 2pm. I called them that day a little before 2 PM (having been waiting around all day) to check on the status and they were irritated with me for asking about the status and hung up on me. When I called back and pressed, they tracked down the delivery guy .. he was 45 minutes away from my house (at 1:45pm)!!!! I was told he “might” be able to make it to me by THREE .. “maybe.” Please note that this gentleman received that call from his office and hustled himself to my place. He arrived before 3 PM and was not the initial delivery man I mention below. This guy was really sweet and I give him two thumbs up. When the first delivery guy, Kurt, initially was trying to make the unannounced delivery a few days earlier and called me at work to see where I was, he told me my dog bit him, which shocked and horrified me... and then he told me “just kidding.” Super unprofessional on all fronts. These folks need some customer service training, and to learn how to use their phones without hanging up on people (if that’s not intentional).