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a to z express

Google Reviews: 4.2/5

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icon_mdetailMap Salem, Salem, MA 1970, United States

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5/5
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5/5
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NORTH AMERICAN MOVING EXPERTS LLC
5/5
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DOT No.: 3929365
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NORTH AMERICAN MOVING EXPERTS LLC
4.8/5
1525 NW 3RD ST STE 8
DOT No.: 3709259
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Blogs

4.2
Average Rating
40%
20%
20%
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20%
Regarding my recent review about the mgmt of A to Z Express Wash. I was totally mistaken about my account and I apologize for my criticism. Apparently, I had two accounts which I didn't realize that I had. When I moved from the area of Coram, I cancelled my account which was done, however I didn't realize I had another open account which has since been closed. I am an aged Vietnam Veteran & was confused, so I apologize to mgmt. This car wash still does fantastic work. This car wash does a fantastic car wash. I wish I could say that for the mgmt. I have been trying to cancel my monthly account for months but since I don't have a barcode since I'm driving a new car it's impossible to cancel my account. I don't even live in the area any more and haven't used the car wash since November, 2023.
KM
Kevin McKeown
3/5 | a week ago
Beautifully cleaned Jeep each and every time. My top comes off if I want to take it off and I don’t get water inside my Jeep. I’ve never received a scratch from the car wash. I can even leave my antenna on. After the car wash I drive around to the back where I can vacuum my Jeep for free. I get the monthly package where I can wash my Jeep as many times as I want for a reasonable price. I highly recommend this car wash. The staff is very friendly.
rt
renee totaro
5/5 | a year ago
I’ve been a customer at A TO Z EXPRESS WASH for six or seven years. It provides an excellent wash & shine at a very reasonable price. Employees are courteous. I recommend the wash with the added wax. My vehicle always looks great!!
R
Richard
5/5 | 2 months ago
Signed up for the promotion car wash and was denied service. Manager stated that my standard step bars could damage the equipment. When I have already used them multiple times . I think there is more to this .. not the greatest service anyway Edit to respond: Per your response email, why would you ask for pictures of my vehicle and state that vehicles like mine cause damage when you don’t know what I have? My running boards are factory height and do not sit lower than the average vehicle. I am not taking this personally, your practices do not deliver on what’s promised. Nor do you work to rectify legitimate customer complaints. When asked for a partial refund on a half month left subscription after being denied service, you responded as though this was my fault and not an oversight committed by your staff. You made it seem as if a promotional deal was a courtesy extended from you to me. It was also after that denial, you asked for pictures of my car. And again, you do not know what my car’s make and model is to determine it was my fault. You did however, note that I was able to use your service prior to today, numerous times. I do not know why those times were fine and today was an issue. Edit to response: The issue is not that I can’t use your Facility. It’s when I was denied service . I email you for a Partial refund for the promotional service. It was for 1 month of unlimited car wash .and I still had eleven days left, And service was not rendered. And have made it seem as if you were doing me a favor . You sent me two emails one for pictures and one stating that I paid for one wash and the rest was a Courtesy. Which it doesn’t matter how much I paid . It’s for a month Worth Of car washes. And if the month is not over . Services have not been rendered. I don’t need to correct what your staff is doing. I paid for a moth of washes .which I didn’t receive . Period.You also stated that this started April 1 . I was not notified through email that is on file in the online account . Also there were no signs.when I pulled in to the car wash only when I pulled up to the kiosk it stated denied .One of your employees had To come over to me and have me go around To speak to Adam and that’s when I was notified.not good business. And time wasted. And you are very condescending .You speak about how much I paid and make it seam as if I am Getty over . If you feel this way about your customers then don’t have promotions. And you are right it’s not worth going over this for 20 dollars it’s about keeping your customers happy . Have a good day…
DM
Dan Mel
1/5 | 5 months ago
I like this car wash a lot, my kids get a kick out of it also. Free vacuum area helps especially with kids crumbs all over my car. Only issue I have had and I’m not sure if it’s just me but the tire shine product that is applied to the tires, if I don’t pull over to the vacuum area and wipe down my rims and tires, the product will stay on my rims and splash on to my bumper around the tires and it’s a huge pain to get it off. I thought it was a fluke but it has been every time I go, a couple days after the dirt gets stuck to the tire shine on my rims and bumper and I have to sit and scrape it off, not easily. I pay for the highest wash package but haven’t gone since I just got my rims and bumpers clean. Im not sure if anyone else has had this issue? Other than that I like it. I don’t know if I buy a lower package that doesn’t do the tire shine if that would help
AW
Aly W
4/5 | 4 months ago

FAQs

  • How does the A To Z Express handle heavy and bulky furniture?

    Ans: A To Z Express carry moving and packing equipment to move complex shapes, and heavy items.

  • How to get a moving estimate from the A To Z Express?

    Ans: A To Z Express provides online and on-call moving estimates. Connect with us to get the moving quote easily.

  • Does A To Z Express offer free moving estimates?

    Ans: Yes, A To Z Express offers free moving estimates.

  • How are fragile items handled by A To Z Express?

    Ans: A To Z Express uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.

  • How does the A To Z Express ensure the security of my belongings during the move?

    Ans: A To Z Express ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

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