american towing & storage llc

First time I use the services of Great America towing and can't be happier with their professional response, the driver was amazing and super helpful, got my car towed to my house and did a wonderful job. Very impressed with the responsive and great service. They were sent by by AAA membership and am really happy with them.

I got back to my car in the parking lot when I noticed a flat tire. Rafael was very prompt in responding to my request (through AAA) and was thorough in conducting the tire change. Was overall appreciative of his work through Great America Towing

They had their tow truck blocking my car while not towing their client and was told abruptly by the employee to wait a minute. I waited for several minutes back inside where I came from since it was dark and rainy outside and I wanted to be safe. I was watching from the window and then my friend asked him for me if he’s going to move the car in a civil manner so I can finally leave. My friend goes back inside. I walked towards my car and then the employee starts harassing me that he was going to move the car and why did I need him to talk for me and further stating, “Can you not talk for yourself?” He kept bothering me about it and I said calmly, “Maybe you need to relax.” Then I go inside my car and felt that he was taking advantage of me being a small female and I felt so disrespected. I went back inside and told my friend and he came back outside and told him sternly to not speak to me that way just because he was asked to move the car after waiting. The employee yelled and threatened him. I was so uncomfortable and felt unsafe with the employee and my friend stood by me to get back in my car and drive home. When I tried calling the company to speak with a supervisor, they refused to have me speak with anyone, so I decided to take it into my own hands. I wonder how safe day to day clients are with this company and with an aggressive employee out there that like to harass young women?

The driver "Price 627" was outstanding. He was able to hook up my 31'RV and get it out of a tight area with ease. He took great care with my vehicle and towed it to the destination without any problem. He was a true professional and would ask for him again if I ever need any type of assistance.

Driver did not know how to jump the battery. Was told to get it fixed and give them the receipt. Manager avoided my call for a month. Finally got back to me and said he would reimburse me. Then disappeared again. When he did text back he said they would not pay me. Had to go thru AAA instead. No accountability when at fault. No professionalism when called out.