Jose R Lopez Info | Compare Moving Quotes

THE WORST DR. OFFICE EVER!!! It's a shame because we have no issue w the Dr. but the staff have absolutely no customer service.

If I could leave zero stars I would. I choose Dr. Lopez as my primary care doctor upon moving to San Diego. I asked for a referral to a knee surgeon since I have been putting off knee replacement for years. I had been to an orthopedic doctor before moving to San Diego and a knee replacement had been recommended, so this was not a whim. Dr. Lopez ordered chest X-rays, abdominal ultrasound, and multiple other tests that had nothing to do with knee surgery. He ordered some texts that I had recently had within a few months of seeing Dr. Lopez, but he wanted new ones instead of ordering anything from previous doctors. A month later, I still have no referral to a knee doctor. And that's not the only issue I have with his office. I talked to him about an instance of vertigo I'd had just a few nights before my appointment. He gave me a prescription and said maybe I had a bad dream. I called back within a few days and asked for a referral to an ENT and his assistant said I'd have to talk to him first. I told her I'd already talked to him about the issue when I was in his office but she said he could do a telephone health check up and would call me that afternoon. I never received a phone call. Fortunately the vertigo has cleared up on it's own. After a month, I still have not received a phone call or a referral to an ENT. And if that wasn't enough, I asked for a refill to a regular medication I take. I asked that they send it to my mail order pharmacy. He said talk to his assistant, Michelle. So I asked Michelle and she said they would send it. The mail order pharmacy did not receive it. I called Michelle back after a few days and asked if they could resend it. She said no, they already sent it. I persisted and said I realize you sent it but they don't have it and I'm running out, could you please help me out and send it again. She reluctantly said yes. Later that day I received a call from my local Walgreens that they sent the prescription to them. This is a maintenance drug that Dr. Lopez said I could refill at 90 days at a time. They sent a prescription to the wrong place, and for only 30 days with no refills. I could go on about the incompetence of this doctor and his staff.

I had a good experience when I saw Jose R Lopez, but I've been trying to help my wife set up a new patient appointment and I've encountered nothing but utter incompetence by the staff. I have lost count of how many times I had to call in order to get them to confirm her insurance (which I ended up just giving up). They never called me back to let me know they couldn't get ahold of the insurance which took me 5 minutes or when they asked me to text her member ID card another day went by before I had to call and ask for an update. They basically played stupid whenever I called them out on this, how hard is it to give a call back? Had to change PCPs.

I was hospitalized due to covid-19 virus and Dr. Ramiro Lopez helped me to successfully recover. He explained to me everything about the virus in a very simple way; moreover his medical experience was key in order to design my treatment. He has been following up my progress every single day; I couldn’t have had a better experience and I can not say enough good things about him.

Terrible. The staff is nice but Dr. Lopez was extremely rude he criticized my profession telling me I need to go to school or find a better job ( I'm a security guard). He also did not listen to why I was here for the visit cut me off several tines during our conversation and then made me wait an additional hour just to get my prescriptions. I do NOT recommend visiting this office. That's my last time there.