All-ways Towing & Storage INC Info | Compare Moving Quotes

I can’t wait to sue them for every red cent. With barely a 1 star rating I don’t even understand how this fraud of a “business” is still open. For starters, they towed my car while my parking brake was on. That’s right. My car could have been severely damaged. Secondly, my vehicle is property of the United States government. I have a military plate to show for it as well. They towed my car from my apartment complex claiming that I was parked on an expired pass. Keep in mind, I’ve been living in this complex for over 5 years ! My vehicle is new, hence why it wasn’t registered with my leasing office as yet. Also keep in mind that I haven’t been home for the past year ! I wasn’t even at my complex at the time that the pass expired. I am currently being deployed overseas, so I came home temporarily to grab some clothes and gear. In my complex, residents are not allowed to register their vehicles using visitors parking so I did not especially being that I wouldn’t be parked there for long. Within minutes my vehicle was towed, this company is well aware that I am a resident as well. They spitefully towed my vehicle the moment I went into my home. No warning, not even a boot on my car. Upon arrival to their location on Mcnab road, there was no one there to assist me. There extremely rude worker named Chino answered their business phone claiming that it was the weekend so he was in no rush to get to me. He said he would be there in 30 minutes. They had no issues towing my car on the weekend, why give me a hassle to pick it up ? We waited for over an hour. It was pouring rain and he said he didn’t care we just had to deal with him being late. We were soaking wet, and when he arrived he had us wait outside the gate for an extra 5 minutes while he took a phone call. When we went inside to pay, he said that he was completing paperwork for a fellow coworker, and we needed to wait. This has by far been the most distasteful experience I’ve had with any business in my life !

My car was disabled and the air suspension was completely aired out therefore the car sat on the floor. I called my insurance and they sent All-Ways Towing. My driver name was Christian he’s very nice very polite and very professional. He explained to me the steps on how to get it on the flatbed and any possible damages that can occurs during the hook up and drop off. I knew it would be a problem since the car was super low to the ground. He took his time to triple checks everything during load and unload I’m beyond happy with his service. Thank you 🙏🏻

This was the WORST experience! And I am realizing now reading all these reviews - I am not the first and I surely won’t be the last to suffer a huge loss due to this company. DO NOT HIRE THIS COMPANY. We hired All-Ways to transport our food truck from Miami to Tampa. Upon arrival, we noticed the food truck was damaged - the lettering across the top had tree stems hanging from the letters. CLEARLY the tow truck ran into a tree or two on the way. The driver immediately agreed and apologized, so we called the manager Gio to report the damages. Gio was the most careless, unprofessional, disrespectful, dishonest, unethical person we have ever come across - he insisted the damages were due to the “vibrations of the truck” and “the truck still works, transmission still works, the engine still works so it’s fine”. This was after sending him pictures of the damages and the driver even admitting to the fact that it was his fault. I am shocked that a company like this is still in business and I am writing this review to hopefully save the next person their precious money and time. DO NOT trust this company with your transporting/towing needs.

Most disrespectful workers ever with no customer service training. Called in advance to inform them when I was coming to get my car and ended up waiting for over an HOUR. For their ONE AND ONLY worker to show up after his 40 minute lunch. Whatever guy they had answering the phone (since he didn’t want to give his name) needs to be retrained on how to talk to people CORRECTLY. Especially since calls are recorded for training purposes. Every worker I talked to thought they were above the law; which states that a towing company has an HOUR to return your vehicle after the first point of communication. The law is public knowledge for all. Fast forward I didn’t drive my car off the lot until 2:17pm. After my uber dropped me off 1:10pm. I know how to do basic math thanks. Absolutely disgraceful company.

They rescued me the highway. My roadside assistance had originally booked me with another company (Only Towing). After waiting in the heat on the highway for almost 4 hours, I called the first company and the way they handled the situation was to cancel my request. I was then rerouted to All-Ways, they were there in under 45 minutes and Luis the driver was so nice and fast. I will call them for all of my towing needs moving forward. Great job guys!!! Thank you!