Big Beard Moves - Austin Info | Compare Moving Quotes

I would leave Blue Whale a 0 star review if possible. We used them when the father was running the show and had a wonderful experience. Now that his son has taken over I would not be surprised to see this company go under. What a disappointing excuse for a human being. Run in the opposite direction if you are considering Blue Whale. They moved us from TX to NC and caused so much damage and refuse to take responsibility. They will not replace your damaged items. They do not understand how to pack household items. They destroyed a seven thousand dollar Restoration Hardware leather sofa with packing tape. They tore my wedding dress apart. They do not have any sort of customer service or integrity. I am grateful to be in a position to replace my damaged belongings. I know other families do not have this luxury and may be looking at using Blue Whale as a locally owned family business. They may be thinking that their belongings are safe with Blue Whale. They do NOT CARE ABOUT YOU OR YOUR BELONGINGS. They should do the right thing by their customers and I am afraid their poor business skills influence their poor decisions. HORRIBLE EXPERIENCE!!!!

DO NOT USE THIS COMPANY! They broke the dresser I have from my dead mother, and they tried to low ball me instead of getting it fixed, and they put a hole in the wall of my brand new house. It’s been almost a year and they’ve done nothing! Again, in my opinion you would be better off renting a U-Haul truck and hiring someone you find under an underpass to help you. I left a voicemail for the manager, and got no response. If they do not respond to me by this coming Monday, I will be going to their office in person to resolve the issue.

From the guy that came out and gave a thorough quote, to the crew that did our move... this group couldn't have been more professional or better at their work. They took great care of packing my stuff, they were responsive and friendly, they were efficient and got the work done on schedule. They asked questions, they took care of my stuff and my home, and I would hire them again ANY TIME! Thank you Blue Whale!

Update: The below remains accurate, however Blue Whale has reached out to me as part of settling my complaint with TxDOT and rectified the matter. Blue Whale completed the move as originally quoted, and compensated for the small damages caused during the move. I've changed my score from 1 star to 3 stars to reflect this resolution. --- Blue Whale Movers were courteous but 3 hours late and did not complete the work, left furniture in dangerous assembly conditions, and left my home damaged. I called Blue Whale the morning of the move to confirm my appointment since I had not heard from them except when we first booked it. They stated that we were confirmed and movers would call us 20 minutes before arrival. An 8:30-9:30am arrival window turned into a 12:30pm arrival, with no apology or mention of being outside of the window. Once arrived, my movers were very friendly but clearly unequipped to handle my home. They had to ask to borrow tools to disassemble furniture, and tried to move the refrigerator without measuring for clearance, damaging our newly renovated kitchen in several areas. Being as they started 3 hours late, it was almost midnight when they finally arrived in our new Austin home. Understandably exhausted and ready to move on, our movers dumped all the boxes and furniture in our living room. They did assemble 2 beds before they left but 1 was incomplete and falling apart, fortunately I noticed before putting my daughter to bed. 0 boxes were moved to the rooms we designated, and nothing else was put together. We were charged $280 extra for having more boxes than we estimated, which is fine, it happens anytime you quote with movers. We weren't discounted for not moving things on the estimate, but hey, the price was pretty cheap to start. 1 lamp was broken during the move, but overall most items were handled with care. The refrigerator was banged up pretty badly from attempting to move it without ensuring there was clearance (it cleared just fine once the bottom drawer was removed), and there were gashes in the wall from furniture hitting it. The movers upon arrival told me they wouldn't hook up or install our washer dryer, saying they weren't qualified to do so. That's fine but wish they had told us this before the move, as we now have to pay someone to do it. I hope they were qualified to remove the washer and dryer in the first place I've escalated my dissatisfaction with the customer rep who set up the move the next morning, but have yet to hear back other than to say they would be forwarding my feedback for review. I hope Blue Whale takes the opportunity to make it right and either refund a portion of my move, pay for the repairs to my home, and/or have crew come and complete what we paid for.

I worked with Blue Whale Movers for a two-part move - first into their storage and then to my new place. Their service exceeded my expectations. Terra, in particular, stood out for her exceptional customer service. Her pleasant demeanor, kindness, and thoughtfulness when I called the office made every interaction a breeze. She truly went above and beyond. Supporting a locally owned business like Blue Whale Movers was an added bonus. Their dedication to their community shines through in their service. I recommend Blue Whale Movers to anyone in need of a smooth, stress-free move. With their friendly team and top-notch service, you won't be disappointed.