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bob's towing and transport llc
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Bob's Towing And Transport LLC Info | Compare Moving Quotes

Google Reviews: 2.3/5

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icon_mdetailEmail STARSTRUCK4192@AOL.COM
icon_mdetailCall +1(240) 285-8549
icon_mdetailMap 15530 Liberty Road, Mount Airy, MD 21771, United States
icon_mdetailNationwide DOT No.: 1382594

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Reviews

Rate This Business
2.3
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So unprofessional, I had a tow in SJ County, the only positive was the answering service team member, seemed like a younger woman but she was so professional & helpful in every way, later had to deal with the tow person and owner, & they have no idea what they're doing, driver was rude, owner was rude, untrained & uneducated. 0 stars. You guys literally suck at your job & should get into a different industry.
kj
kay jew
1/5 | 2 months ago
The worst tow truck experience I've had. Driver (Roy) was extremely rude and didn't seem like he really knew what he was doing, and even managed to damage one of the other cars at the shop by door dinging it since he couldn't fit in. I was told it would be a 15-20 min wait(after calling about an hour before). I then got no further updates and took the driver 45 mins after the 20 mins was up. Was also $250 for a 15 mile tow, which is absurd. would definitely recommend another company or even doing it yourself would be cheaper and less of a hassle.
MG
Milan Galvis
1/5 | 6 months ago
Only good thing to say is that the woman I spoke with for dispatch was friendly. Only reason I was using Bob’s was because GEICO arranged it. When the driver arrived he was already belligerent towards my mother who was witnessing the tow for me since I had to be at work. He exaggerated any damage that already existed on the car (minor scratches and a couple tiny dents) when making us sign a waiver. He tried to say major scratches and dents ALL OVER the car. When we disputed him over this he began verbally assaulting my mother. He finally towed the car to Steven’s creek Toyota, but upon arriving claimed that Bob’s policy does not allow him to drop the car to their service area due to having to drive past the new cars, or something. He continued to be belligerent towards my mother and the Toyota employees who were trying to work with him. Told me over the phone that they’ve tried to “assault” him before. Ended up taking my car back to my residence and continued to verbally assault my mother. Extremely unprofessional, I’d advise using any other towing company. No idea why GEICO works with them.
JF
Joshua Ferguson
1/5 | 9 months ago
Charged way too much for Towing the car and keeping it for less than a day at their place (I didn't go through insurance). Bad and rude customer service (similar to what others here are complaining).
BA
Bikash Agarwalla
1/5 | 5 months ago
The guy came, he called, I could not answer but ran outside to let him know. He left. Right in front of me. He saw me. I then went behind him and kept waving. Then I realized he's ignoring me intentionally. It was set by my insurance
MG
Milad Gholami
1/5 | 7 months ago

FAQs

  • Are there any additional fees besides the moving quote?

    Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Bob's Towing And Transport Llc will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • When is the best time to move?

    Ans: The best time to move is weekdays and off-peak season. During this time the Bob's Towing And Transport Llc are easily available and moves are less expensive.

  • What areas does Bob's Towing And Transport Llc serve?

    Ans: To check whether we operate in your area, visit our website or connect with our customer representative over a call.

  • Can I make changes to my move date with Bob's Towing And Transport Llc?

    Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.

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