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Extremely happy with the work of Chase Moving. The team moved quickly and effectively to get us moved in. We were especially happy with their excellent communication and respectful accommodation of our needs. Move in was actually FUN. Thank you so much, Chase Moving… now I gotta go unpack and put things away!

I've been using Chase Moving & Storage for my relocation needs for the better part of a decade now. No matter if it was a small apartment move, shirt term storage, or a short haul move to help a family member I've always loved working with a family run business. Everyone is so personable and easy to work with, and my expectations are always exceeded time and time again. I've had poor experiences in the past with moving (as probably everyone has) and those days are certainly behind me!

Our experience was a nightmare. Our belongings and furniture looked like it was delivered in a cement mixer. Some of the boxes were packed well, while others had absolutely no protection around the items. A lot of our stuff was damaged or destroyed. Tables broken in several pieces, chairs with legs snapped off to name a few. The customer service was either nonexistent or rude once we started questioning what was going on. It was very expensive, and the estimate was not even close to the final number. Maybe small local moves work out okay but our move was large and long distance. Many of the bad reviews on this site and other review sites were also moves of the same magnitude. This is the first bad review I have written but if this helps one person make a better choice in selecting a moving company then it's worth it. Again, our experience was nothing short of awful.

Hard no on using Chase for an out of state move. We used them for a move from VT to FL in August. We got multiple quotes and decided to go with these guys because they were affiliated with a larger company and we assumed that would come with more reliable service (wrong assumption). We scheduled our move and were given an 8-10 day deliver window for when our belongings would be delivered to our new home in Florida. Everything was picked up on time and the workers who did the packing were very nice. However, after the truck left, we heard absolutely nothing. When we were approaching the end of the delivery window, we called to confirm that our house was going to be delivered – only to learn that it had not left Vermont and that there was no schedule for when it would be delivered. No one called to tell us about the delay, we had to do the follow up. Plus, they charged my card the full amount even though the contract clearly said payment was due ‘on delivery’. When I asked Ron to reverse the charges until delivery was made, he made a bunch of excuses why this couldn’t happen and how it would create further delays even though the contract was clear when payment was due. So, we were left living in an empty house with no expectations of when the fully paid services would actually be completed. When I complained to Ron, his response was that ‘we weren’t the only ones being impacted by the delay because our belongings were taking up valuable space in his storage facility’. He actually sent this in writing! There was never any proactive communication from Chase Allied. When we did get any sort of communication it was simply to point the finger at Allied and to do nothing to help get to a resolution. When our belongings did arrive, we had many broken pieces and a couch with water damage because it was poorly wrapped and stored. So, in summary, services not completed as contracted, no communication, no customer service, no accountability. Stay away.

We have used Chase for three moves - a residential move as well as relocation of our business out and back when we renovated our building. They were fairly priced, on time and professional, even when we added some last minute large items. Our contents were handled well, no issues or damage, and the process was smooth. We would definitely use them for future moves and highly recommend them.