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cool box portable storage
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Cool Box Portable Storage Info | Compare Moving Quotes

Google Reviews: 3.6/5

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iconBox cool box portable storage Information

icon_mdetailEmail info@getacoolbox.com
icon_mdetailCall +1(888) 943-8266
icon_mdetailMap 3231 Q St, Highlands, CA 95660, United States

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Reviews

Rate This Business
3.6
Average Rating
40%
20%
0%
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40%
Can't thank them enough for helping me! Everyone had such a warm smile in the hot summer weather! Appreciate it! Special thanks to Stuart and the lady in customer service! Sorry for forgetting her name! Thank you so much guys! If there is 5✨! I will give double! God bless you guys 🙏!
WZ
William Zhang
5/5 | 2 months ago
Recommend against using this place! All of my belongings were covered in mold and I’ve been getting the run around by their own insurance company that I paid to cover these very types of things. No offer from the company to assist and I’m at a loss of virtually everything I stored inside. There was water within the enclosed roof and still they (CoolBox) and their insurer are dodging any responsibility or financial compensation. Don’t recommend and will update this review should they finally come through and own up to these damages even partially
JH
J H
1/5 | 2 years ago
It’s a shame they’re going out of business. Box was as advertised and couldn’t be happier! The lady who answered the phone was amazing to talk to. She made me laugh during the process of purchasing. Once again, sad to see them go.
JL
Junior Lewalski
5/5 | 10 months ago
Go anywhere else! This company is horrible I was given a quote and then when it was time to get the storage unit sent back to the company they write a way up the fee by over $100. Then instead of honoring the quote like I was given she said that it’s out of her hands I was given attitude the whole time and at the end they said that they still cannot honor the quote that was given to me and again was told it was out of their hands. I was scheduled to have my Storage box dropped off at her new home they didn’t come the day that it was scheduled and I was promised that it was going to be delivered the following morning when the morning came it was not dropped off I called and again got another excuse from them stating that it will be there from 8 to 5 and there is no other way they could get it in the morning. This company has nothing but excuses horrible customer service and just after your money to get the most out of you. I would recommend going anywhere else.
MR
Monic Ronquillo
1/5 | 3 years ago
So coolbox storage was just what I needed there customer service reps where all so friendly even there drivers!! You get that one on one service most of the time... the only reason I didn't give it a 5 star was because the prices could be better... and sometimes when you call.... You have to wait quite a while if not having to call back because there to busy to answer! So maybe needing more hands on deck sort of speak! But other then that none of my items where damaged of course unless I did it myself while packing 🙃 but they do offer insurance on your items if you are concerned but all in all was perfect! Thanks cool box!
AO
Alexandra Ozuna
4/5 | 3 years ago

FAQs

  • Who will bring the packing supplies?

    Ans: Cool Box Portable Storage will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.

  • Are there any items that the Cool Box Portable Storage will not move?

    Ans: There are many items that Cool Box Portable Storage will not move including cash, valuables, jewelry, sentimental items, and more. There is a list of items that Cool Box Portable Storage is not authorized to move.

  • How does a Cool Box Portable Storage handle moves during bad weather?

    Ans: Cool Box Portable Storage take all necessary steps to ensure the safety of your belongings during bad weather. During bad weather moves, all the items are packed in waterproof materials, and safe transportation is ensured.

  • How to get a moving estimate from the Cool Box Portable Storage?

    Ans: Cool Box Portable Storage provides online and on-call moving estimates. Connect with us to get the moving quote easily.

  • Can I make changes to my move date with Cool Box Portable Storage?

    Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.

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