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Cornerstone Movers LLC Info | Compare Moving Quotes

Google Reviews: 4.5/5

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Extra Mile Van Lines
5/5
1900 RESTON METRO PLZ, STE 600
DOT No.: 4163060
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NORTH AMERICAN MOVING EXPERTS LLC
5/5
10973 S US HIGHWAY 1 PORT ST LUCIE, FL 34952
DOT No.: 3929365
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Moving Ally
5/5
146 S Country Club
DOT No.:
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NORTH AMERICAN MOVING EXPERTS LLC
4.8/5
1525 NW 3RD ST STE 8
DOT No.: 3709259
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Blogs

4.5
Average Rating
60%
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40%
Claudio and Marin were fantastic! Quick, efficient and very polite! They packed our whole house in 4 hours! They were absolutely brilliant and I'd highly recommend them. They brought all the supplies needed and we're so lovely. The whole team were amazing and they were so flexible and efficient on moving day. Not a single thing broken or lost and the whole crew was so friendly. They also disassembled and reassembled our beds and sofa etc very easily. They are absolutely fab and I would recommend them to anyone.
SR
Steph Roberson
5/5 | 2 months ago
Excellent. Took and then returned all my house furniture between London to Leicester. Timings and reliability excellent. Pleasant staff. Careful and thorough. Very reasonable price.Thank you.
AW
Andy Webster
5/5 | in the last week
What a fabulous team and great service from Carlos. Super efficient and the 3 bed home was all fine and moved by mid afternoon. Would certainly recommend them and definitely use them again if I ever move again.
AK
Andrew Keartland
5/5 | a month ago
I really don’t know where to start with this review , apart from that I need to warn anyone that thinks this is a good company to use to move home with . It’s stressful enough moving home with the added issues that can occur on the day. You get so much reassurance from the sales team that you don’t expect anything to be a miss on the day you actually do move . Well the day arrived and the team packed up our belongings but obviously we couldn’t witness everything that they did as there were 5 Eastern European people packing in different rooms but I held the trust as was reassured from the sales team that all times fragile would be wrapped and fragile tape on box and itemised on label . They did all the packing that we paid extra for in a few hours . Some items we packed ourselves a few days before as they were irreplaceable so didn’t want to risk it so glad we did that! On the day the vans arrived at 7 am the guys loaded the van up without no lifting gear or support for their backs ! But as the time went on they packed one van to the hilt and didn’t put anything into the 2nd van . We did question this but they said it’s all gone into one so will be fine . Bearing in mind we were moving 300 miles so thought they must know what they’re doing as they are a moving company . They said they’re ETA was around 5 pm they left our home at 9.45 am . We didn’t hear anything until around 3pm when they called us to say the van had broken down about an hour away ! We asked when all our belongings would actually arrive they said we will be in touch ! They that was the start of the calamity ahead , they didn’t call back and we couldn’t get through to the office as it was closed for the rest of the day . All we had was the clotheslines on our backs a cat and his things and the items that were irreplaceable thankfully ! So we couldn’t book into a hotel as we had our CAT so had to try and rest on the floor so didn’t get any rest at all. We then had a call from the driver asking if they had deliver our belongings at 12.30 to come . To our horror imagine that with our new neighbours making all that racket at 1 am in the morning . We obviously said NO , but came to an agreement for 6am in the morning still not good but better than the middle of the night! We were shattered and no doubt so we’re the Eastern European team. They delivered our belongings in a different van and it wasn’t until we started to unpack things over the next few days that we found things damaged . Display cabinet damaged on one corner looked like it had been dropped . 2 ornaments glass broken and had only been wrapped in paper ! Picture frame broken and shards of glass in box with other items . Scratch’s on fridge ! They reassembled our electric reclining sofa wrong so it didn’t work ! There were numerous marks on the walls of our brand new home . We asked how much they got paid and it was well below the minimum wage . So not surprised they rushed the job . We found out from the team that they had to get a replacement van and transfer all our belongings to the new van . We assume that this is where the damage occurred and they did most of the transferring in the middle of the night so had hardly any light to see what they were doing. So this company is a sham , we haven’t been able to this day get in touch apart from once they said they would get the claims team to call us back but yes you guessed it they haven’t as yet ! Watch this space . I would give them zero stars but it won’t let me so had to give one star . We really wish we’d gone with one of the other company’s now that quoted us but in hindsight you trust what you’re offered, when they say you’ll be insured for any damages . Let see if they answer this review as I will be posting all platforms to make sure nobody gets treated this badly again.
vS
vanessa Stiles
1/5 | a year ago
SCAM COMPANY! THEY ARE NOT MEMBERS OF THE BAR (British Association of Removers) STAY AWAY! I was sold a scam, a "care package" and 50k insurance if any damage occurred. I needed to move a large Arcade Machine, the main reason I looked for a professional removal company. What turned up was 3 Eastern European guys in a van with no lifting equipment, the van didn't have a tail lift and they had no blankets to cover my furniture. My arcade machine was dropped down the stairs and could have killed the guy underneath it. His arms were badly hurt and he was out of action all day. Most of my walls have marks all over them, my kitchen floor was left with a hole in it. My new fridge freezer has damage marks, my dishwasher needed repairing and the items were literally dumped around the house (see photos) I paid for the dismantle and assemble service, but after the shambles my wardrobe was "assembled" in, and after being told it wasn't their skills it was my floorboards, I had enough and asked them to leave. I spent 2 full days fixing things that they left in their destructive path. They drank bottles of energy drink and threw them on my home floor and left cigarette ends and lunch waste outside my front door. I was forced to leave a good review immediately while they were lingering around me. Jack the manager will sweet talk you that all will be repaired. Then you have to deal with the insurance team, well I was told she was the best Denisa is her name, so far after over 1 month, I have received 1 email stating she's looking into my claim and will be in touch. Well, that was 14 days ago now. Nothing. So I'm now warning anybody thinking of using this company to go with a BAR registered one and not this joke of a company. They also advertise they are members of the Safe Contractors Trade Association and they are not accredited with them yet and the association has requested for them to remove this from their website. I paid £1.5k thinking I was getting a professional company. This is FAR from that in all aspects. 31.08.2023 update, still nowhere near getting anything sorted. I requested a call last week Tuesday and today the following week Thursday I received an email, not a call as requested. Offering a couple of hundred pounds for an arcade machine worth 4.5k, which is another unprofessional blow from this joke of a company. The reason for the long delay, that they are experiencing a high demand of claims currently, well NO SURPRISE THERE, if sending unprofessional people to do a professional job, you'll get damage of property and claims.
DH
Dell Henson-Baines
1/5 | a year ago

FAQs

  • Who will bring the packing supplies?

    Ans: Cornerstone Movers Llc will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.

  • Is it necessary to tip the Cornerstone Movers Llc?

    Ans: Tipping is optional. It depends on how you feel about the move, whether Cornerstone Movers Llc handles it well or gives you a hard time throughout the move. If you wish to tip, you can explore this article to learn more.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Cornerstone Movers Llc will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • How are fragile items handled by Cornerstone Movers Llc?

    Ans: Cornerstone Movers Llc uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.

  • How does the Cornerstone Movers Llc ensure the security of my belongings during the move?

    Ans: Cornerstone Movers Llc ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

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