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crosstown van lines
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Crosstown Van Lines Info | Compare Moving Quotes

Google Reviews: 1.7/5

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icon_mdetailCall +1(702) 476-0064
icon_mdetailMap 7020 W Warm Springs Rd #140, Vegas, NV 89113, United States

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Reviews

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1.7
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Waited 8 weeks for our items to be delivered when all that was required was 10 day notice. They have no communication skills and don't understand customer service. I left at least 20 messages and no one called back. Finally filed a Police report. They conveniently forgot to deliver a King mattress and still have not received response whether the mattress is lost, stolen or who knows what could have happened. Do not use a broker because they find these shady movers.
FH
Fran Hoylman
1/5 | a year ago
The worst experience of my life. They over charged me for boxes and refused to refund me. They were late delivering my belongings. They lost 7 boxes of my belongings and broke many other pieces. No communication at all. Do not use this company. At least one of the five star google reviews was written by an employee or possibly the owner of the company to try and boost the rating. If you have had a problem with this company please file a complaint with the DOT, Attorney general of Nevada and any other agency that might investigate them.
RA
Roger Alexander
1/5 | a year ago
Do not trust Crosstown Van Lines for anything. Nothing they say is truthful, and nothing they do is professional. They handled my long distance move from Louisiana to Oregon. They took 34 days to complete, never once providing an update on when they would actually deliver my items. This made the move all that more complicated as I needed to arrange for part of my street to be blocked off so they could get their truck in and complete the delivery (which would've made their lives easier, too). I received less than 24 hours notice on delivery. They then circled the block for a half hour waiting for parking to open up. I didn't choose them, as my move was brokered through Moving APT. Had I known I would be lied to at every step of the journey, I would've avoided them altogether. They stored my items in Las Vegas for what I'm guessing was the bulk of 34 days. In that process, my furniture was damaged. This, after I watched a guy meticulously pack a 600 square foot apartment for over 4 hours. Had they actually kept my items on a truck instead of storing them, none of this damage would've occurred.
RB
Reis Barnfield
1/5 | 2 years ago
We experienced our worst nightmare from start to finish with our across states move. After 30 minutes getting a quote from Bud Baker. All measurements and furniture listed before a quote. Loading all boxes first, the loaders say your taking more than the quote. Now you are left at 7:00 pm with all your furniture still not loaded. We need $1500.00 MORE. But you can pay $750.00 now Venmo. $750.00 more on delivery. Well delivery was 11 days later. Boxes crushed, broken furniture and 7 missing boxes. Their invoice sheet stated 120 boxes. Not- some boxes had up to 3 number stickers on them. Russian driver hardly spoke English. He will lock up your stuff if you don’t pay him before they unload. We asked to see if it was our belongings first. Threatened to take to storage unit and we would have to pay more. Than jumped into moving truck to leave before paying the hired help he called for to unload. Screaming, honking and blocked in by a truck than he exited and payed the 2 men from Dallas $50.00 each for 2.5 hours of work. I would advise No One to use this Company and all the monsters they contract with.
KG
Kathy Gann
1/5 | a year ago
DO. NOT. USE. THIS. COMPANY. These guys were contracted for us for a cross-state move. The crew that showed up was non-english speaking ( Russian I believe) and very unprofessional. They were unwilling and unable to accept any direction regarding valuables and expensive furniture pieces. Boxes were packed only halfway to increase the cubic footage charge. Only after the truck was fully loaded did they interact, citing additional charges because our goods were "very heavy". It has been 3 weeks and we still don't have delivery to our new address. Customer service is non-responsive, and when they have responded, they have been extremely rude and combative. 0/10 experience. I do not recommend.
CB
Carlos Baeza
1/5 | a year ago

FAQs

  • What services does Crosstown Van Lines offer?

    Ans: Crosstown Van Lines offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.

  • What is the right time to schedule a move?

    Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Crosstown Van Lines will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • When is the best time to move?

    Ans: The best time to move is weekdays and off-peak season. During this time the Crosstown Van Lines are easily available and moves are less expensive.

  • How are fragile items handled by Crosstown Van Lines?

    Ans: Crosstown Van Lines uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.

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