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gary b luster

Google Reviews: 3.3/5

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icon_mdetailMap 4120 Waldrop Hill Dr, Decatur, GA 30034, United States
icon_mdetailNationwide DOT No.: 1225283

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Blogs

3.3
Average Rating
20%
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80%
Called this Dr.'s office, since he was available to add to my insurance and is close to my residence. The person who answered took the time to take down all my information and said she'd call back with an appt. A week later, after no call back, I asked the person who answered the phone if my appt has been scheduled. She said no, they don't schedule appts over the phone. Then, she says they don't take my insurance. She stated the names of two or three insurance companies they take. Took a lot of my time to get to this point...
TC
Tedd Chuub
1/5 | 2 months ago
Dr Luster is great and takes a lot of time with each patient. But his receptionist Dolores is extremely rude, unprofessional and has absolutely no concern for the patient's health and well being. She has no business working in a medical office or interacting with patients.
AV
A Viper
1/5 | a year ago
Staff is unprofessional and can’t seem to properly fulfill/manage new patients in a caring manner. As a new patient I was hoping to make an appointment. The woman (Staff #1) I was speaking to grabbed my information and committed to calling me back in an hour. I called back 2 hours later (because she forgot) and was greeted by another lady (Staff #2) who had picked up and placed me on hold immediately. I then spoke to the previous woman (Staff #1) who was surprised I had called back and placed me on hold to speak with the one who greeted me (Staff #2). I was told that they are so busy they cannot schedule or set up new patients and would call back when time permits. I kindly asked (Staff #2) if my call would be return and when...she said we don’t give call back times and when I shared my concerns/feedback she shut down and said she could give me the number of another doctor. This is a poor reflection of health care and i believe new patients should be treated with interest, care, and urgency. While this is not based on the doctors performance, quality is what you surround yourself with and this staff was very unprofessional in my interaction with them.
JD
JR De Los Reyes
1/5 | 3 years ago
Dr. Luster was my doctor for many years. What a great man. He saved my life many times. I wish he was my doctor again. I sure could use his great advice right about now. Then, Mona Muilenburg I have the same phone number.
HM
Happy Mona
5/5 | 5 years ago
Called Dr. Luster's office to attempt to schedule a new patient appt. I wanted to confirm if they take my insurance and the receptionist responded that they did not. I mentioned that i checked online and he comes up as a in network provider, she curtly said they listed him incorrectly. Curiously i asked what major ins. did the Dr accept, she proceeded to answer me as if i annoyed her with my question, and then dared list the insurance i mentioned. When i asked for clarification, she put me on hold. I am assuming her manager then took my call, and she took my call as if i wasnt placed on hold. When i mentioned i was placed on hold, she replied with "okay, so how can i help you?" I proceeded to explain what my conversation with the initial receptionist was and she tried to explain what she "meant." I then asked if she could verify my ins. She said no, i had to first come in as patient for an appt. Wait...what? Now this conversation was very discouraging as i manage a medical office as well, and let me tell you, this kind of service is unacceptable in my office. I would never allow my staff to speak to patients or prospective patients in the manner my call was handled. Very unprofessional, they very much lacked customer service. Sorry Dr. Luster, though you may or may not be a great Dr. thanks to the face of your office, i now will never know.
a
act
1/5 | 5 years ago

FAQs

  • How do you estimate the moving cost?

    Ans: Moving costs are evaluated by considering multiple factors related to your move. Some factors included in the calculation are moving distance, date of your move, property size and type, and services required.

  • Can the Gary B Luster disassemble and reassemble furniture?

    Ans: Gary B Luster can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.

  • How to get a moving estimate from the Gary B Luster?

    Ans: Gary B Luster provides online and on-call moving estimates. Connect with us to get the moving quote easily.

  • How are fragile items handled by Gary B Luster?

    Ans: Gary B Luster uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.

  • How does the Gary B Luster ensure the security of my belongings during the move?

    Ans: Gary B Luster ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

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