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golden van lines, inc. Information
111 S Pratt Pkwy, Longmont, CO 80501, United States
5/5
5/5
5/5
4.8/5
Blogs
I submitted a review that was sent to my personal email for the company, but no one ever got back to me after that. Anyway, I thought I could at least share my honest review for people to do with what they wish. There are things about this company that were great, namely Rudy (GM) and Kristie (VP?). The man who delivered our belongings was wonderful as well (Billie I believe). They were the only positive part of our experience.
We moved from Colorado to a nearby state earlier this summer, and my husband and I had about a week to settle in before starting new careers. We made this known when looking for companies. When quoted for our move, we were told that the "delivery date would be significantly whittled down" from the two week span we were initially given, and that to whittle it down, we needed to sign and book the move officially. We've never used a moving company prior, so we did so (in hindsight, a bit naive).
The quality of packing was terrible, and there isn't really another way to put it. It truly looked like someone walked through the house and yard and chucked things in a box. There were flower pots with dirt in it in the box with our master bath towels and a canvas painting. Absolutely no rhyme or reason, and rooms were definitely not packed together. Random bolts were thrown into the bottom of an office box. I still have no idea where several things went (trashcan, shower curtain, half of a scentsy base??). I'm assuming there was. a box somewhere that didn't get unloaded.
LONG story short, our things didn't arrive until the exact two week mark. Trying to get in touch with our coordinator was a nightmare until legitimately the last 24 hours prior to our things arriving. We were given about a 4 hour window to pay "or our belongings could be withheld", and our coordinator disappeared from both us and the GM of the company after sending the email. I panicked and contacted the GM, who was kind enough to show us how to pay online. The coordinator was very responsive the day our things arrived, but it's a bit late at that point after weeks of begging for our things. I know it's been busy and they have to coordinate drivers, but good gracious it's frustrating when you've booked two months in advance and weren't given an honest assessment of a timeline. Especially in a time as high-stress as this one.
This was our first company experience, and I honestly know it would have been easier if we'd just done it ourselves. We're both healthcare workers and really just wanted to treat ourselves to a less-stressful move after the last 1.5 years, but that's definitely not our experience. Just keep those things in mind when reviewing.
kL
kristen Lile
2/5 | 3 years ago
My husband and I moved from Denver to Boise - we quickly had to move back to Denver. Golden Van lines coordinated and made everything so quick and easy. We are forever thankful for their help! Charles our driver from atlas was so kind and professional as we have never moved states before. We recommend them for any move!
KM
Kaytee Marston
5/5 | 6 months ago
I recently had the pleasure of working with Golden Van Lines during a major downsizing of our company office space. We moved from a 40,000-square-foot space to a much smaller space where we needed help with the move and document storage. From the very beginning, the team at Golden Van Lines was incredibly accommodating and effectively communicated their plans to ensure a smooth and efficient process.
The entire team at Golden Van Lines went above and beyond our expectations. They were not only professional and efficient, but they also showed great care and attention to detail in handling our belongings. The move itself was executed flawlessly, and the team worked tirelessly to ensure that everything was in its proper place in our new office space.
But it wasn't just the move that impressed us. Golden Van Lines also offered document storage services, which we took advantage of. The process was seamless and convenient, and we can easily access our stored documents whenever needed. This saved us a lot of time and hassle, and we were grateful for the added service.
I cannot recommend Golden Van Lines enough. They exceeded our expectations and made a potentially stressful situation much easier to manage. Their professionalism and attention to detail were top-notch, and we were thoroughly impressed with their services.
We will definitely be using Golden Van Lines for any future needs. Their exceptional services and dedicated team have made us loyal customers, and we highly recommend them to anyone in need of moving or storage services. Thank you, Golden Van Lines, for a job well done!
AB
Alexa Bailey
5/5 | 8 months ago
Golden Van Lines is currently illegally parked in the middle of the alley, blocking access. It’s been over 20 minutes. I cannot get into the entrance to my parking garage because their truck is blocking it. Inconsiderate driver and company in general.
KB
Kyle Barrett
1/5 | a year ago
Golden van lines might be good for a local move, but my out of state move was an absolute disaster. The long haul mover was extremely dishonest. My boxes were carefully packed and labelled, some to go into storage and some for my final move destination. Without my permission, he opened my packed boxes and stuffed additional boxes in them, squashing my items. He then lied about this on delivery. One box with an expensive blender was missing. My peloton was jammed into the truck and damaged. He did this in order to make more money and fit more loads onto his truck. I have moved across the country about 5 times and have never experienced anything like this. Unfortunately, things were so chaotic with COVID, changing jobs, moving, personal family matters - i was not on the ball during the delivery and did not count all the items and readily identify the problems. I allowed them to put my wrapped peloton bike in the trunk of my car, which i then transported to another building, so the company did not give me any refund at all for any of this. So, that was my fault and I have learned my lesson to not be so trusting in the future. I had to hire other people to help reorganize and move my items for storage since the mover made such a mess and mixed all of my property together that I had previously sorted and packed in a particular way. I paid almost $8000 for this move and it was entirely unethical and unprofessional and an invasion of privacy to have my items opened. Atlas Van Lines was the company they contracted with.
MJ
Mairin Jerome
1/5 | 4 years ago
FAQs
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Who will bring the packing supplies?
Ans: Golden Van Lines, Inc. will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.
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Can the Golden Van Lines, Inc. disassemble and reassemble furniture?
Ans: Golden Van Lines, Inc. can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.
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How does the Golden Van Lines, Inc. handle heavy and bulky furniture?
Ans: Golden Van Lines, Inc. carry moving and packing equipment to move complex shapes, and heavy items.
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What days are Golden Van Lines, Inc. open?
Ans: To check our operating hours, please visit our website or call us at the number given on the website.
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How does the Golden Van Lines, Inc. ensure the security of my belongings during the move?
Ans: Golden Van Lines, Inc. ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.
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