J J Metro Moving Storage Info | Compare Moving Quotes

I've used J&J once before and didn't have a problem. But as they say "you don't judge a company by what goes right but how they react when something goes wrong". And boy was I disappointed. They stored our Serta mattress for about a year while we waited for our home to be built. When it arrived, it was not wrapped or covered. I noticed when they were unloading it that it was around 75% covered in dirt. I was initially shocked but allowed the men to bring it inside anyway. I figured maybe I could wipe it down. Unfortunately, besides the dirt, it was damp and smelled liie mildew. I spoke to a gentleman in "claims" and he told me to send pictures. I did. After receiving them he told us to file a claim and provided a link. We did. 30 days passed and no one called us. I called J&J on 8/1 to ask for the gentleman I had spoken with and he was no longer with the company. The owner got on the phone instead. After explaining what happened he basically dismissed it as tough luck. He said that we didn't buy insurance from them (it was never offered), and that even if we did, that they only cover .60 cents per pound. In essence, my $3900 was worth 12 bucks to them! I explained that as a business owner things go wrong. I happen to to be in the warehousing business in NY. He didn't care about my damages. He offered me 200 bucks to go away. I told him to keep it. He just didn't seem to care. I've been in business for 30 years. I would NEVER disrespect a customer this way. Needless to say I can't recommend a company that doesn't care about damages to furniture that people work hard for. I happen to be OK financially so it didn't hurt me but I'd hate to see someone who isn't as fortunate as I have been get burned by J&J. Guide yourself accordingly.

We just moved from Apopka to Ocala to a storage place as our home is being built. This three man crew went above the expected in the professional way to load a lot on a truck and unload the truck in Ocala. Was not an easy job, but these guys were great and I would definitely use them again.

We used J&J Metro to help rearrange our warehouse. Not only were they fast, efficient and very reasonable the team that did our work was the best. They listened, accommodated and entertained us the whole time. Truly a great group of guys. I would recommend them to anyone looking to move your home or business. It was a great experience.

I used J&J to move a heavy safe. The guys that showed up were great. They worked hard to make sure everything was set before attempting to move such a heavy item. They listened to my concerns and they discussed things they thought would help. I give them 5 stars for their professionalism and service they provided. Highly recommend them.

Terrible experience. We have moved using moving companies over 5 times. We have always used national companies and decided to give a local company a chance. It was a mistake. The company tells you how much your move will cost and then end up charging you over $2,000 more for the service. In addition the moving staff is not professional it is part time help and they come to the site without a team leader or manager so they spend a lot of time on the phone and not working. The customer is charged for their lack of professionalism. The mover damaged our front door and I contracted a painting company to do the work and then the company only reimbursed me 50% of the cost of the damaged that their incompetent staff did. They broke several pieces and did not reimbursed us. They lost the hardware for our one of our beds and I had to purchase a new bed. The owner will not come to the phone to talk to you and he will have you deal with the office manager. The office manager will chase you for your business but be aware that they are not reputable and will not honor the price.