jims towing and hauling inc

I had the unfortunate experience of breaking down I-5 250mi from home. I called Jim's Towing and Robert was dispatched to help me. Robert called me to keep me posted on his eta and recommended an awesome repair facility after Three-Way Chevrolet declined to help. I can not say enough good things about Robert and Jim's Towing. He turned my bad day into a less regretable day. Thank you.

If you need to hire someone, this is the one!! Emiliano from Jims towing is a good man and was a Godsend for us, going out of his way to help and be as accommodating as possible. Thursday morning we arrived from Texas and picked up a rental from enterprise at LAX. To make a long story short, the vehicle broke down on I 5 North headed toward Bakersfield. We had 4 kids in the rental minivan and it was 105 degrees on a dangerous curvy uphill. I couldn't let the kids out of the car because it was too dangerous! Roadside was dispatched but was a 45 min ETA. At the 50 min mark, we see a tow truck driving by and my husband flagged him down thinking it was Roadside. It turned out it wasn't Roadside but Emiliano saw our kiddos red faced and whilting in the back and offered to wait with us and let the kids sit in his truck in the A/C. When Roadside finally contacted me because the technician was approaching location, it turned out that he had been sent to the wrong location and didn't even have what he needed to help us. At this point we had been on the side of the road for 2 hrs!!! Thankfully Emiliano was there. We informed Roadside that Emiliano was there and ready to Tow us and thankfully he had already predicted that we were going to need the tow. He had flagged his coworker ( i think miguel) down and we were split into 2 trucks, even taking a pit stop for my youngest to go potty. Miguel patiently listened to my girls tired and nervous chatter for over an hour 🤣. We were told by enterprise Roadside that they would have a replacement vehicle ready when we arrived. When we finally arrived at Enterprise in Bakersfield (at the address customer service gave me) they had no idea we were even coming or what to do with the vehicle!! Emiliano was nothing but supportive. He waited patiently for well over an hour while I got on the phone and and tried to get our situation figured out. Even came inside and checked on the kids before heading out. This man made an unbearable situation a little better and we will forever be greatful that Jim's towing hires great people and holds them to a standard of excellent customer service!!! Thank you Emiliano and miguel and Thank you Jims towing for hiring amazing people!

They arrived quickly, our gentleman was friendly & helpful, they were extra understanding when I told them I was stranded with small children ( I have had towing companies not take that into consideration before!!) and their price was very fair. We were beyond satisfied with their service and would definitely use them again if needed in the future & I would recommend them to family & friends!

Driver was awesome they were really careful with my car and came before the highway patrol 🚓 thank you Jim's towing !!

If I could give this place a 6/5 I totally would! My car broke down on the side of the highway while I was traveling alone. The daylight hours were rapidly dwindling and I was sufficiently spooked. Frank arrived in under an hour, which was amazing because I broke down in the middle of nowhere. The service was very prompt and good, plus Frank was a super awesome guy!