john's moving

I reached out to multiple moving companies regarding a quote for a local move from the Cary to Raleigh area. John’s Moving and Storage was the only company that not only had a real person answer the phone, but was able to walk me through the process and relieve all stress for my upcoming move. I had the pleasure of speaking with Jessica who gathered all my information and asked all the right questions to genuinely understand my needs for my move. It was clear from the beginning that what was important to me was the utmost importance to them. Jessica was incredibly positive and helpful. After our phone call, Jessica quickly emailed me a quote breaking down all expenses which clearly reflected what we had discussed for my specific move. John’s Moving and Storage has clearly set the standard for customer service, but also have the best rates by a long shot. After reaching out to several companies, I know that John’s Moving and Storage will do what it takes for my move to happen smoothly and efficiently. I’ll never have to call around again for my next move as I now know John’s Moving and Storage will take care of everything!

John's Moving & Storage were lifesavers in helping me arrange a family member's move in record time. Having a crew of 3 resulted in a speedy emptying of the apartment contents and quick loading of the truck. The crew of Matt, Omar, and Miguel were exceptional and their customer service was top notch from the placement of my first call to subsequent follow-up conversations finalizing all the details. I was very, very pleased and can proudly recommend them to anyone making a move.

Great experience using John’s Moving and Storage company. The crew was professional and completed the work in a timely manner. We were very pleased and will be using their services in the near future!

This is a long review but if you are considering hiring John's Moving and Storage, please read it in it's entirety and then hire someone else to trust with your belongings. I hired John's Moving and Storage based on a recommendation from a neighbor who had used them a month before our move. The quote process was easy and Jamel was very responsive and I thought thorough. We went through our home room by room and discussed what we planned to move ourselves and what we wanted them to move. I explained that we had some very heavy furniture pieces and Jamel said that they would send a crew of 4 people and it would not be an issue. I also asked if their crew was experience in how to move a Tempurpedic adjustable bed and mattress and he confirmed that they were. On our move day the crew showed up at 10:15 (quoted time was 8:30 to 9:30AM.) The crew that came to our home (with the exception of Deion who was the crew leader) seemed very inexperienced and one gentleman even told my mom it was his second day on the job. Jill told me before our move that they were sending an extra person at no charge to us and I'm assuming he was there to train with the team. At ~4PM, after 6 hours and moving only a portion of the items they were supposed to move, the truck left our old home to come to the new house that is only 13 minutes (8.4 miles) away. When the truck hadn't arrived at the new house a little before 5PM, I began calling the number that called me that morning (to say they were on their way) with no response. I called the office and was told that Jill would be contacting me. She and I began communicating by text and she told me she was trying to locate the crew. Around 7PM a couple of the crew members showed up at my new house in a car and I asked them if they went to dinner. They told me yes and that the truck was lost and the driver's phone battery died (what they used for GPS) and he didn't have a charger. At 8:07PM the truck showed up and sat down the street in front of our neighbor's house and finally came down to our house about 8:15. At 11:19 that night Deion came to me and said the crew was tired and they were making mistakes and damaging items. I asked him to please contact someone to see if they could get permission to come back the next day and he thanked me, called someone and told me they would be back with a fresh crew the next morning. This request unfortunately came after we witnessed them shatter a microwave, drop my front load washing machine on the flagstone front porch because it was not strapped to an appliance mover, not wrap any furniture the way we were told it would be during our estimate meeting and we had several items damaged. The crew showed up just after 8AM the next morning and did not leave my home until 5PM that night. We were not able to finish in time and had to take an extra day to move out of the old house. The next morning their manager showed up at our new house with a bouquet of flowers for me and apologized for how messy my move was and that the team was not able to get it done. I walked him through my home and showed him the pictures I had sent to Jill the night before of all of the items we committed to moving ourselves in the house hours before their moving truck showed up with my belongings. I sent these pictures because she said that we must have had the team move more than what we told them initially they'd be moving. That was absolutely not the case and she thanked me for sharing the pictures and said they were very helpful. After several discussions we paid $2267 for our move ($250 deposit was not credited) and were told we had 9 months to file damage claims. Today after waiting 2 months for our claim to be processed we received an email from Jessica saying that they would not process our claim unless we paid them $1400 that they had to eat in additional time spent on our move. I called Jill and after she proceeded to justify this for over 25 minutes I told her I would take it up with the Better Business Bureau and a lawyer if necessary to get it resolved.

Highly recommend! Best experience i have had with any movers so far and i have moved many times. John’s movers were great, didn't waste anytime and were very professional. I will be hiring them again.