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john's moving storage
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Google Reviews: 4.4/5

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icon_mdetailCall +1(919) 255-1330
icon_mdetailMap 2315 Laurelbrook St Ste 101, Raleigh, NC 27604, United States

NORTH AMERICAN MOVING EXPERTS LLC
5/5
10973 S US HIGHWAY 1 PORT ST LUCIE, FL 34952
DOT No.: 3929365
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Moving Ally
5/5
146 S Country Club
DOT No.:
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NORTH AMERICAN MOVING EXPERTS LLC
4.8/5
1525 NW 3RD ST STE 8
DOT No.: 3709259
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Reviews

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4.4
Average Rating
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40%
Worst experience with moving, ever. Destroyed furniture, punctured drywall, dented door jambs, and more damages to our new home. Employees decided to take an hour long poop and charge us for that hour. The movers did not wear any safety gear. Additionally, they packed the truck improperly, leaving my family with moving all the boxes ourselves. Their claims department could care less and offered no compensation for what they did. Please avoid Jon's movers at all cost. As a retired service member, I have moved more than 15 times during my career. Never have I seen such careless behavior and horrible customer care.
ST
Steven Turner
1/5 | a year ago
I would not recommend this moving company. The two movers they had were quite unprofessional. Speaking on their phones much of the time and moving items without first getting the measurements. This lead to them having to move things back, take them apart, move them again, then take them further apart before getting them through the door. Along with this, the movers also damaged refrigerator doors and attempted to stop a leaky valve with plastic wrap. The result was water damage that required cutting away drywall and the replacement of a valve. On top of that, the company refused to take responsibility for the damage. Save your money. Use a different mover. Update: Upon responding to their denial of my claim by pointing our their limited liability policy did not accurately deny my claim, they literally altered their website's liability policy and then talked about having receipts. Thank god for copy, paste and internet archive.
sm
shane minter
1/5 | a year ago
They arrived on time , they came prepared and ready to work . They moved my entire apartment from the 3rd floor . Professional and polite. Couldn’t have asked for a better moving team. Will definitely recommend them to family and friends. I pre wrapped so it was smoother for them. Thank you again .
MG
Maribel Garcia
5/5 | a year ago
I only had a couple things to move from a storage unit to a donation place. The guys who came called with their ETA, on time and very helpful with the furniture. Everyone I talked to at the office was supper helpful and responsive too. Over all great!!
CW
Christine Wamba
5/5 | a year ago
UPDATE: 10/12/23 Jon called me and took care of it promptly, so I change my 2 stars to 4 stars. Thank you Jon! I'm not sure exactly what to say in regards to when a company promises something then ghosts you... We used Jon's Movers to move my 84 year mom into my house. Just to make it short, I know the guys were tired. I noticed that the China cabinet was not put together correctly (it's in 2 pieces and extremely heavy). We, my mom and I, are scared that it may fall over, we cannot move it. I called Jon, he did call back and said that the movers will come and adjust it correctly if not that day the next. That was a week ago, I called a couple of days later, no call back, nothing, even emailed, nothing...Would I use them again, no, customer service is important and one little bump into the China cabinet and it could fall over and seriously hurt someone.
UW
Ursula Woelcken
4/5 | 11 months ago

FAQs

  • How do you estimate the moving cost?

    Ans: Moving costs are evaluated by considering multiple factors related to your move. Some factors included in the calculation are moving distance, date of your move, property size and type, and services required.

  • Are there any items that the John's Moving Storage will not move?

    Ans: There are many items that John's Moving Storage will not move including cash, valuables, jewelry, sentimental items, and more. There is a list of items that John's Moving Storage is not authorized to move.

  • Can the John's Moving Storage disassemble and reassemble furniture?

    Ans: John's Moving Storage can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.

  • How does the John's Moving Storage handle heavy and bulky furniture?

    Ans: John's Moving Storage carry moving and packing equipment to move complex shapes, and heavy items.

  • Can I make changes to my move date with John's Moving Storage?

    Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.

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