marshall's towing & transport llc

These guys were great! What a professional team! I was blown away by how great the customer service was. One of the staff was very personal.and kind. The other staff was training and really rocked it! They really made the tough time of getting a tow, so much better! Thank you Marshall's for coming out in the rain and really creating a positive tow experience. What a great team!

I have a 1991 chevy cargo van and a 1993 Ford Ranger. Over the years I have made many posts on my Facebook page showing Marshall's tow truck operators loading up my Van & hauling it to the mechanic. Shannon has done my last 2 tows ,today my truck & 2 years ago, my van and she's amazing!!! & so is Mr. Marshal!!!

Awesome customer service and very fair rates!! I called Roseburg Towing, my go to for towing because they are great to work with, but couldn't get through so I called Marshall's. They were close by and got to us quickly. Did an awesome job and were really nice people. I highly recommend them!!

Contacted them for a tow. The girl in the office I talked to seemed nice enough, but she had a hard time understanding what I was trying to say which was a little frustrating. The driver who showed up was incredibly rude to my girlfriend, who had the unfortunate job of needing to deal with her since I was out of state at the time the tow needed to happen. She complained I didn't tell them the car didn't start. First, I had been away for some months and didn't know it didn't start. Second, I was unaware and am still confused that a car needs to be able to start to be towed. What do you do when someone is parked illegally? Politely wait for them to show up and ask for their keys? Despite complaining she also didn't want to wait the TEN MINUTES it would have taken for my girlfriend to jump the car. Of course she DID eventually wait after I told my girlfriend that I no longer wanted to deal with her after hearing about the grief. She did all this claiming that Costco wouldn't touch it to replace the tires if the car didn't start. That turned out to be wholly false as, after costco received the car (battery now refusing to hold a charge) they said cool, no problem, we can replace the battery and the tires if you want. (Roseburg Costco tire center is great by the way.) She complained at length that my car was dirty. I had driven it across the country shortly before. Of course it's a mess. She even went as far as to open my center console (pretty invasive) and keep complaining to my girlfriend. After that I was charged almost $300 for a 10 mile flat-bed tow. I'm no expert, but that seems a bit steep. All in all don't bother using them lest you have to deal with the headache. Use Joe's towing, or Roseburg towing, or anything else. I know I won't be contacting them again.

I can't possibly put into words how grateful I am for Marshall the owner!! I can say he may be 80 in human years, but he is an eternal angel to me! I don't know what his prices are outside of AAA calling him for me, but he made a compiling of possible disaster an unfortunate inconvenience. I broke down with my dog and cat with me on an off ramp of I-5. He was there faster than I expected and was quick to roll with the punches of my crazy situation. Battery dead, gears locked, wouldn't jump or start, fluids leaking, and me solo with 2 animals in tow..so he creatively figured it all out and my car, myself, and my pets were all delivered safely to the dealership 62 miles away! Thank you Marshall for helping me through a bad situation in such a kind, caring, and full of enjoyable stories manner! You were a blessing ❤️ May life bring you continuous good health and abundance!