Mbm Moving Systems, LLC Info | Compare Moving Quotes

Absolutely horrible! Only use this company if you want damage to your property and your belongings. They had careless disregard to our belongings. Which included throwing boxes of glass china. They also were sliding boxes down the stairs which ended up damaging the stairs for a still yet undetermined amount. They cracked newly replaced laminate flooring. They also were told not to get in the attic and proceeded to do so anyway and stepped through the ceiling, which caused over a $500 repair. Even after all the damages, They had us pay full price including an extra charge because they’re driver had an inability to back into a storage building, before they would deliver our belongings to the new house. Then upon arrival and unpacking there’s multiple damages to antique furniture including chunks of wood out of book cases, china cabinets etc. I’ve done multiple moves for school and work and have never seen such a horrible job as this.

My move on April 6 was exceptional. The CS team of Dori Leonard and Leslie Jones along with the moving crew of team leader Michael Dorsett, Mark and Ricky were fabulous. Efficient, professional and actually made the move so much more stress free for me. Treated my items as they would treat their own. Five stars!

Very happy with the Greensboro crew! We’re moving back to Hendersonville after a stint out west. We had a lesser experience with the west coast crew, it seemed no one really cared about our stuff. Our east coast crew delivered a pleasant unpacking experience. I feel Mike and the crew treated our stuff as if it was their own. American Van Lines corporate was hard to get ahold of, I would rate that department differently, but we were very happy with our local crew.

Every person I spoke to at MBM regarding our move was very customer oriented, courteous, and concerned about us having a great moving experience. The moving crew was fantastic. They all did their best to make sure our property was not damaged when packing, moving, and filling the moving van. They all were friendly, respectful, courteous, hard working, and answered questions without hesitation. There were no major glitches, except there was a discrepancy regarding the amount of boxes and types to be used once the crew arrived and we showed them what was to be packed for two different delivery locations and one other pickup location, plus additional charges for stairs. Once I contacted the MBM office to resolve the issue, we just had to pay for the extra boxes, which was fair. Also, the moving crew accidentally ripped our basement stairs awning, but we were able to work out a claim for them to pay for repair/replacement and to work directly with the new owners and the awning company who installed it. So far only one box did not make it to our temporary living apartment that apparently got put into our storage location by mistake, or it was mislabeled. Other than those two issues mentioned above, overall the company did a great job from administrative issues to actual pickup and delivery. I highly recommend this company. It is apparent hey really have customer satisfaction as a goal. I would like to give a 4.5 rating for the two issues I mentioned but, since that is not possible, I still give a 5.

I never used moving companies before and was not sure how other people would treat my possessions. When MBM movers showed up in my home, they were different from what I expected. They were clean, courteous and seemed pretty smart. I always pictured some big, gritty, jocks working at a moving company, but your movers were actually pleasant. They came to my home in Lexington on time ready to work. They were careful with every one of my things and managed to move them safely to my new home in Albany, NY. They put all of my stuff exactly where I wanted them and were very patient when I could not decide where to put the living room couch. These are truly some the nicest people I have ever met. If I knew professional movers were so good I would have been using them years ago. Thank you for a great moving experience.