movage moving + storage

I can’t believe I have to write this review, but I figured it was fair to warn everyone who’s looking to use Movage for a long distance move. (We moved from NJ to CA.) (tldr: lack of communication, damaged boxes and furniture upon arrival, poor quality of service) In the beginning, Jeff was very attentive and made us feel like “Yes! This is the quality of service we’re looking for in a company!” and the quoted price was great. He told us everything we needed to know about our move and we were excited to move forward. (Disclaimer: Low price is because they have other moves on the same truck as yours. We figured it wouldn’t be a problem... it was.) But once we had our stuff loaded on to the truck, that’s when it went all downhill. First things first, the pick-up movers told us how much we should be tipping them (they said they wanted 20%), which was extremely unprofessional. I don’t mind if they had just mentioned that tips are appreciated, but to have the balls to flat out tell me you want 20%? Really? I didn’t hear from Jeff for about a week after our initial pick-up, and when he did respond, all he could tell me was that our stuff was still waiting to be put onto the truck and our 6 day delivery window remained the same. He told me he would update with information when he had some. I asked him if it was possible to get a tighter delivery window once the truck was in transit and he informed me that once we got closer to the delivery window he’d have a better estimate of when our stuff should be arriving. (At this point, we were 9 days from the first day of our delivery window and 7 days since pick-up.) Another week goes by without any correspondence from Jeff. I’m starting to get a little anxious because it’s 2 days from the first day of our delivery window and we have no idea where our stuff is. So I contact him again asking if he had an update. The first day of the delivery window is pushed back a day. Still very vague. I ask again if he could provided a tighter delivery window since we’re working people and need to make arrangements to receive this move if it does come on a work day. He said he’ll try his best. So now it’s the first day of the delivery window! Hurray! But silence on Jeff’s end. At this point, we figured he’d have some sort of idea where the truck is and have an idea of when the truck should be arriving to us. I email Jeff and no response. I get that it’s a Saturday, but if client is paying thousands of dollars to use your services, just a quick acknowledgement would be appreciated. We get a call later that day from the driver saying he’s in the area and will delivery the following day or the next, depending on the other deliveries. Okay, great! But why wasn’t Jeff able to provide that information to us? The driver told us that they’re not actually a part of Movage and they’re hired to do jobs within Movage (which was one of the first questions I asked because I wanted to make sure that the move wasn’t being contracted out to third parties 😒), so the drivers themselves weren’t even in touch with Movage at all. And then our stuff finally arrives... boxes were damaged, wet, opened, our couch was soaked on one side... I’ll let the pictures do the talking. The response we get after we express our extreme disappointment is just a very textbook: “I apologize for any inconvenience. This is not the typical feed back we receive from our customers. I will help you as much as possible as I have tried to do from the first time we spoke. I will attach a claims form to this email. Please fill it out at your earliest convenience so we can start a claim process for you. Thank you.” If you’re looking to do a long distance move, go with Mayflower. We deeply regret not choosing to go with them in the first place.

From initial contact Bajo and team were really responsive making sure everything was in place. Moving crew arrived prompt and couldn’t have done a better job! Couldn’t believe how quickly and efficiently they cleared the house. Unpacking vans at the other side too was so quick and they were really accommodating in terms of moving items to correct rooms. Really great service and would definitely recommend!

I had never had to hire a moving company for a long distance move before, and Christian did a fantastic job answering any and all questions, accommodating my move schedule (which changed), transparently explaining pricing and provided a discount which was extremely more reasonable than other moving companies. On the day of the move, the team was beyond professional, courteous and skilled at their job. They were true to their word in helping me get setup, called with their timing expectations on day of, were timely and prompt and made the process smooth and tremendously convenient. I would highly recommend Movage on all levels and was grateful to have contracted them for my move.

Having moved several times throughout my life, I am very familiarized with the practices of moving companies, and I must say that Movage is the best company I have ever used. From the initial ease of receiving a quote, to the smooth and effortless move in itself. The actual movers conducted themselves in the utmost professional manner, making a point to ask if they were handling certain items they way I wanted. They used professional moving materials and handled everything with care. At the end there were no hidden fees or charges, and I received more than what I expected from a moving company. I recommend Movage for anyone’s moving needs as they are very reputable and professional.

Warning! Do not use this moving company, they stealing things! That was terrible experience on march 25. The company sent 3 movers to us to help our cross country moving. We usually put our rings on a ring hanger in the bathroom when we do the night wash, and there is nothing to move in the bathroom. One of the mover asked our permission to use the bathroom, and we said ok. Then, after they finished the work and when I was signing the paper work, the mover again entered the bathroom, and took my engagement ring, which worth almost $10k! We found this 10 mins after they left and call their manager(Luca) immediately. The worse thing is that the manager didn't do anything at first place, but was trying to shield what his employee has done! He claimed his employees are background checked, but the crime just happened in my apartment! We then called the local police and reported everything but since it takes time for them to do investigation so the ring is most likely gone already. It's ridiculous because we are 100% sure who the suspect is but we could not do anything because the company is irresponsible at all! Keep away from this business!