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Google Reviews: 2.2/5

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icon_mdetailMap 3630 Fm2181 Suite 103, Creek, TX 75065, United States

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5/5
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4.8/5
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Reviews

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2.2
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First we did a run down of the rooms and what was in them, I was given a price and contract to sign. Two days before the move another guy calls to go through everything again, says that we changed some things, asks me to look at the list at the bottom of contract to confirm, keeps me on the phone and asks me to hurry up and review so they can get everything situated with the truck. Day of pickup they are telling me I owe more money. Can’t get ahold of either guys I spoke with. Called and left messages. Go back over the contract and see that the price was changed almost $5,000 more! The movers themselves did well enough. Minimal damage. If all of our items had been returned intact I would have happily eaten the extra expense. But their storage “facility” we were paying $450/month for was not climate controlled, the movers kept saying “warehouse”, we lost so many pieces of furniture and household items because they were full of mold. To top it all off, we only needed up moving to the other side of our neighborhood when our contract was for across the country and they would not adjust the price. Do Not Use this company.
AG
Ashley Graybill
1/5 | 2 years ago
Worst moving experience ever. Final cost ended up being more than double what was quoted and it took forever for us (over 2 weeks) to get our things when I was promised 3 days over the phone. They broke my sofa leg off and lost 1 of 4 legs for my nightstand -amongst other broken and lost items. Communication with the staff to check status was difficult. I would never EVER recommend this place. Like EVER. Run FAR away.
AG
Ashly Garibaldi
1/5 | 2 years ago
Where do I start. Stay away from this company along with Van Lines Express or Sirius Van Lines (the driver told us they change name often so not sure which you will get - but the address is 3630 FM2181 Hickory Creek, TX. From demands for additional money (in cash) before they would unload, to not having helpers available to unload, to the negligent services resulting in many of our items severely damaged/destroyed and then missing. Of course you expect dents and scratches and maybe even a few missing boxes, but the thousands of dollars of damages and of course now no one is answering the phone or returning our texts and the email I was given is not valid. In summary, stay away.
AB
Aimee Brewer
1/5 | 3 years ago
This company was a headache to work with and was very nice UP UNTIL the receive your deposit. They have you sign a contract for a 2 day window, but don't have to honor that. They told me that "weight wasn't an issue", but refused to take our cabinet or safe (which was listed on our estimate) because we packed things inside. They made me remove our stuff and left. Upon following up with the company, they didn't answer phone calls or respond to emails. Things were left open ended and we had to find another company. If you're moving your belongings cross country, you want it to be with someone you can trust! This company is NOT trustworthy. The driver also told me that legally they have up to 30 days to deliver your stuff, so take that into consideration.
LO
Lemasters Outdoor Specialists
1/5 | 4 years ago
Poor service: Not on time, did not show day scheduled, threw boxes down the stairs & refused to stop, when asked, refused to provide inventory. Lied about everything. I could write a chapter on the worst move ever! Stole large T-V and other items. Don't ever use them. Maybe out of business. Hope so. They owe me the settlement money. Called, incorrect numbers listed etc. Hope I've convinced the reader, never go with this company and never go with Mega Van who contracted this company. They also did not stand up to their contract with me. Wrote 2 letters to CEO who never responded. They too lied. Disastrous move. Big mistake from someone who has moved often as a military wife. Cannot believe what happened to me. Please don't use either company. Do not want anyone to experience what I went through.
ER
Elizabeth Ryan
1/5 | 2 years ago

FAQs

  • What services does Move Us To Relocation offer?

    Ans: Move Us To Relocation offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.

  • Is it necessary to tip the Move Us To Relocation?

    Ans: Tipping is optional. It depends on how you feel about the move, whether Move Us To Relocation handles it well or gives you a hard time throughout the move. If you wish to tip, you can explore this article to learn more.

  • Does Move Us To Relocation offer free moving estimates?

    Ans: Yes, Move Us To Relocation offers free moving estimates.

  • What areas does Move Us To Relocation serve?

    Ans: To check whether we operate in your area, visit our website or connect with our customer representative over a call.

  • How does the Move Us To Relocation ensure the security of my belongings during the move?

    Ans: Move Us To Relocation ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

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