Moving On A Budget Info | Compare Moving Quotes

Reserved a rental for today. Was told they don’t have moving trucks, even though when we called customer service they claimed it was reserved and available at this location. Customer service would call the manager to get it sorted. No call back and no truck. Lucky we didn’t have any pending charges for the reservation. But will never rent from this place no one seems to know what they have in stock or how to check a reservation. And rude folks on the phone at the local location at Eastridge. Going with Penske since they could take care of us today. Don’t waste your time with this place or company. It’s 2024 and this company can’t handle a simple online reservation. And clueless representatives. I checked BBB and elsewhere same review same story. For a publicly traded corporation, they have no idea what they’re doing or what their customers have to deal with. No wonder their stock lost so much value for a rental company that cannot rent the vehicles reserved by customers. And sending unencrypted emails in 2024.

Never rent from this dealer or this company!!! If I could give 0 stars I would. This was the worst experience ever! They rented me a moving truck that was obviously a stolen vehicle. No logos, no front license plate, graffiti painted over with a brush, no console inside, weatherstripping between cab and box pulled down and fallen out. Oh yeah, the tire warning light was on and they didn't care! And to top it all off, it wasn't even filled up with gas so I had no idea how much to put in! Ripped off for $50 worth of gas! Instead of finding me something decent to drive they played on my desperation. And customer service, instead of making it right, is making me run around in circles trying to get a partial refund! Horrible company! And horrible dealer!

Was given a mileage rate of $.99 per mile. I have no trucks available. Asked that I call back the next day that they would have maybe a truck come in. When I called the following day they try to complete my reservation with the mileage rate of $1.49 a mile. I hate the fact that they cannot honor their quote they had originally given me the day before.

Horrible awful experience. I call around 3pm, get an offshore call center, speak with a gentleman whose name I cannot understand who speaks with such a thick accent it's nearly useless. After 40 minutes of back and forth, "would you repeat that please" he finally gets to a point in our conversation where confirms I've rented a 26ft truck which I can pickup later that afternoon a 20 minute drive from where I live in San Jose. 2hrs later I get to the yard where the trucks are and they don't have the truck AND they cannot help me. No, "Hey, let me see if I can find that at another local Budget facility for you", no remorse, no apology, just, we don't have it. I call the 800 reservation number again, speak with a guy named Diego, confirm what just happened and ask him for help....he says, we can't do that here you have to call Customer Service and they are closed now. I hang up and call back again and get named Anthony, explain my situation, please for his help, just as he says "I see sir" he hangs up. Call #4, I reach a woman named Stephanie who speaks almost perfect english, is sympathetic and tries to help. She confirms there is a 26 ft truck at the location I'm parked outside, I tell her no, they don't, I'm here now. I ask her to search around, she tells me the Santa Clara location has a 26ft truck, I tell her I've called the location directly just prior to this call and they don't have it. She genuinely tries to find a location with a 26ft truck, directing me an hour away to a location that "should" have it. By now I realize their central sales/reservation line is seriously flawed. I call the Santa Clara store back, after pushing the guy behind the counter a little bit he comes clean and says not only do we not have the 26ft truck, but we don't stock them, you have to reserve a week in advance to bring it here. He goes further to explain that the Reservation Line commits them to 26ft trucks they don't stock and customers show up all the time expecting their truck to be waiting for them and they never have it. He says this is a recurring problem. I call UHaul, get an extremely articulate customer service rep who knows her business, can answer questions with understanding, authority and conviction, gets my truck, ensures its in the location and apologizes for the last 3 hours of wasted time with Budget. I get to the UHaul location, the clerk whisks me through the check out process and 20 mins later I'm at home ready for Saturday's move. UHaul might be 2-5% more expensive in the short term, but long term you'll save money with a far more efficient, reliable system. While I'm at it, researched Budget, Penske, Uhaul and Enterprise.....they were all close with Budget being the lowest.....Lesson learned, there's a huge difference between price and value. You most ALWAYS get what you pay for!

This company is just the worst. "Reserved" a truck online 2 weeks ago. Then get a call saying they won't have a truck available for me. Try calling customer service and all they said was I may or may not have a truck 2 days before moving, they actually suggested I have a plan b because there was a good chance I wouldn't have a truck. At least there was no deposit. If you're planning a move than don't plan on them. 🖕🏻