murphy moving storage

We used Murphy's Movers as they were contracted by the DoD for an OCONUS PCS from Monterey, CA to Alaska. A few days before our move-out, Murphy's sent someone over to our home to take an inventory of how much stuff we had. They arrived at the time they stated they would be there, and not a minute later. It was a good first impression. On the day of the move out, Murphy's sent 3 movers: Saul, Mikey, and I don't remember the 3rd guys name (I feel so bad because all 3 guys were fantastic). They arrived exactly on time, and spent the WHOLE DAY packing our belongings. The movers were friendly, professional, treated our belongings with care. Every single item was tagged and written down on the inventory sheet. They disassembled items and had a whole box dedicated to parts, each set of pieces individually wrapped and labeled for us to easily reassemble them upon our arrival at our new home. While packing our belongings, they made sure to ask and make note of sentimental/valuable items. Saul went ahead and wrote down each serial number for each expensive electronic item they packaged (TV, microwave, desktop computer, etc). Upon arriving at our new duty station, not a SINGLE ITEM was broken or damaged apart from a light bulb and our cat tree that got bent. Every single item on the inventory sheet was accounted for. This was our first ever PCS so Murphy's was an excellent first taste of DoD contracted movers. We were really pleased with Mikey, Saul and the 3rd mover they sent out to us. The guys were professional, on time, and treated our belongings with care. They did an excellent job wrapping and packaging everything, and they were also very friendly.

The movers were supposed to take 2 days to pack my things but instead tried to fit everything into 1 day which was fine until I unpacked my boxes and found stuff shoved in random boxes. They packed my white shower curtain with my son's rock collection, and the inventory stickers were missing on a few boxes. They used my wooden kitchen table to wrap items and slid boxes across it, scratching it. I would not recommend them to anyone who cares about their belongings.

Extremely disappointed in this company. They are unethical, hostile, unprofessional, and inept. Their customer service is the worst I have seen in nearly a dozen relocations. They have a contract with the military-I recommend service members to ask for a change of carriers if they receive Murphy's Movers. If you are not a service member, do yourself a favor and find another company. I spoke with DAVID who allowed his team to leave my residence without fulfilling his obligation of unpacking my boxes and assembling my furniture. They showed up without the tools or intent to do so. UNACCEPTABLE. Given the opportunity to fix his errors, he preferred to deny the error, yell at me, and hang up. Very disappointed.

These folks don't even deserve a star! If you hire them.... watch every move! They left trash on my front porch and front yard....someone was smoking weed in my front yard....I even fed them and offered them water bottles.....even then my Ralph Lauren Cologne was stolen.... ok... I am appreciative that the owners wife reimbursed me for my stolen Cologne.... but not without an argument & a defensive environment caused by her son! This wasn't even my move....it was a Military move for a family member who was storing furniture at my home until their deployment! SAD

Fantastic experience. I was in an emergency situation and needed movers immediately. Murphy's Movers was flexible to work with, communicative and honest. Very accommodating and will use again and again.