northcoast moving and storage inc

From staining our white couches to losing all our bedside lamps, to hidden, poorly communicated fees, Northcoast Moving really does everything to make sure your move is as pleasant as putting your head through a concrete wall. My family is no stranger to moving, and we have never had such an abysmal experience. They are happy for as long as it takes you to sign the check; after that, they quickly get tired, and their smiles are replaced by a condescending and passive-aggressive attitude. There is truly no reason to go with this company unless you hate your personal belongings and need a good excuse to get new stuff. AVOID AT ALL COSt

Excellent company! Our move was very easy thanks to Northcoast Moving & Storage. Everyone we dealt with was friendly and professional, from the office staff to the movers. The movers took great care with our items and everything arrived safely. I have no complaints and will definitely use them again!

I have had 2 great experiences with this company in the last 45 days. Their staff is courteous, efficient and took care to make sure the moves went smoothly. Most of all, my belonging arrived damage free. I give them a 10!

After hiring NorthCoast for an out-of-state move, the company took custody of our household possessions and moved them into their “temperature-controlled “ storage facility. All of our furnishings, including our Oriental rug, were in excellent condition, clean, and moth-free prior to the move. Attached is a photo of our rug (which had been on our living room floor for 20 years without a moth issue) prior to the move. When our possessions were delivered to our new residence, the rug was infested with live moth larvae and could not be salvaged. Much of our furniture was delivered unwrapped or partially wrapped and showed evidence of moth activity. Attached are photos of the rug upon delivery. In addition, we discovered that a number of items that had been placed in NorthCoast’s custody were missing from the moving truck. The company owner promised to make us “whole” and advised us to file a claim for damages. Following our submission of all requested documentation, NorthCoast denied our claim, asserting that our furnishings must have had a moth issue prior to the company taking custody of them. The company also relies on the terms of a standard Storage Agreement, which it claims absolves it of all damage to a consumer’s property, even when it has taken custody of the property as part of a contract to safely and carefully handle and move the consumer’s possessions from one location to another. As for the missing items, NorthCoast never acknowledged our communications regarding the items and completely ignored our requests to search their facility for the missing property. We are out-of-pocket thousands of dollars due to NorthCoast’s failure to properly care for and deliver our property.

Moe, Terry, and AJ helped us with our move this past weekend. The guys were great to work with and worked very hard. This is the second time we have used them in three years and I will recommend them to others. Thanks for the help guys!