Nw Relocation INC Info | Compare Moving Quotes

This move was an absolute nightmare! Many of our belongings were DESTROYED due to an angry mover. He literally dropped boxes off the truck, then dropped them again onto the ground in our garage and basement, which is just off the garage. The boxes were crushed and damaged. He refused to move anything upstairs to the main floor despite my contract including one flight of stairs. He didn’t assemble any furniture, which was also in our contract. At one point he sat down and stated to my husband that unless we could paid him more money he would not move anything upstairs to the main floor. When we finally agreed to pay, he said he would only move the 1/4 of our stuff that was still on the truck and not all the items already in the garage. Throughout the move, additional charges had been added bit by bit and we ended up paying an extra $5,000 over what we were originally quoted, only to not even have our items moved in accordance with our contract! Finally, our driver, Jamaal, who was angry that I had moved the drop off date to the next day so my husband could be home, (I was in another country) continuously insulted me to his co-worker loud enough for my husband to hear from another room. When I emailed and called the company about this, all they said was “we’ll use this as a training experience”!

I thought that I was hiring another company to move my household goods from Puyallup, WA on 2/2 to Katy, TX and I was stuck with this company. I was not aware that they would be moving my stuff until they showed up. The company I hired Alliance Moving and Storage did not inform me that someone other than them would be moving my stuff. It definitely felt like a bait and switch. If I had been notified in advance or at least the day before pickup I would have been able to research the company. Researching them I would have found that they have a customer rating of 1.5 stars and and BBB rating of F+. There is no way I would have allowed a company with those ratings and horrible reviews to take my stuff. At pick up I asked about who their company was and they said that they would just moving my items to the semi for moving. I asked multiple times about how long it would take to get my items. I reviewed the contract and I asked the supervisor about the 5-25+ days indicated on the contract and he assured me that I would get my items way before the time I needed them. I told him if it was going to take more than 14 days I would move the items myself and he assured me that it would take no longer than 10 days to get my stuff. Also, the price of my move increased by $1500. I did understand that I had more stuff than I originally thought. I arrived in Katy and was expecting my items by 2/9. Many days, then weeks went by and nothing arrived. I called multiple times they never knew anything and they promised to call back and that never happened. I discovered that my items sat in Oregon in a semi or a wharehouse for weeks I was even told at one point that I could come get them myself if I wanted my items sooner. Weeks later I was informed that my items were in Texas and I still did not get them until a few weeks later. When I received my items on 3/10 many items were missing, two area rugs, my family pictures, laundry detergent, fabric softener and hand soap that was in a laundry tub. My 55 inch TV was broken, pictures broken, glasses and mirrors were broken as well. My bins were cracked and broken some were taped back together. Boxes were caved in due to heavy items being placed on them. My stainless steel refrigerator had scratches on the front. Luckily, my furniture was not damaged. In closing, do not for any reason use this company to move across the street. You will regret it emotionally and financially. If I could have given them a negative score I would have.

If there s a negative star, I would want to give it to this company. They are fraud!! They claim that they have insurance but the settlement company is also a Fraud too. They mailed out the settlement letter with no contact phone number. First they quote us a reasonable price. On the day of picking up, they requested to increase around $1000 because of a TV stand, which they consider it is over size. We paid for it because we got the TV stand for more than $3000 and it is last minute. We are promised 2 to 3 weeks but it took almost 2 months to have our stuffs delivered. They always blame Covid. The worst is lot of boxes with resell value goods are gone. My husband lost the whole collections of his 4k movies. The oversize $3000 TV stand that packed their staff is also gone too, no even a piece of wood show up. We wondered how could they that huge TV stand lost or mix with other's customer stuff!! Boxes of unopened cosmetic and day care supplies worth about $500 each box all gone. We got some broken furniture. Our Italy made desk got chipped. My husband laptop screen got cracked. When calling their customer service, they asked us fill out forms and provided the list. We got all that and take us hours to complete those.The insurance company takes about 90 days to investigate and offer us $213 as settlement. It s a joke!!!

DO NOT USE THIS COMPANY!!! They shouldn’t be allowed to still be in business. We didn’t choose this company. We were assigned them by a National moving company that didn’t disclose that they were going to use them. A number of my expensive items didn’t make the move. They didn’t even move all of my items that were originally agreed on. They underestimate your items on purpose so they can raise the price the day of. They hold your items hostage until you pay the last amount on delivery which was higher than originally disclosed. The amount I had to pay increased three times from the original estimate. They don’t answer the phone once they have your property. They are a criminal organization.

I do not recommend!! It was a one bedroom move from WA to AZ and the majority of my stuff has chips, scratches, dings, or completely broken. I even paid extra for boxing and wrapping, and the box frame was half wrapped, which now has tears and black dirt scuffs from either the warehouse or the truck. I wouldn't have shipped this stuff down if I knew it would all be damaged. Better off walking the items yourself... seriously. At least your things would be CARED for. I was also told 14 days, but they showed up on day 24. If you care for your things, drive them yourself. Do not use NW Relocation. (I initially contacted SAFE SHIP MOVING SERVICES and they set up the trucks and services. Super helpful. But left hand clearly didn't talk to right hand and it shows. Unprofessional service)