Ocean Moving And Storage Info | Compare Moving Quotes

I recently had a very disappointing experience with Ocean Moving and Storage and feel compelled to share it to help others avoid the same issues. Unprofessional Conduct: The movers arrived 30 minutes late, were not in uniform, and used an unmarked rental truck, which raised serious concerns about the legitimacy of the service. They pressured me to proceed with the move without a proper explanation of additional charges. Miscommunication: Upon arrival, the movers informed me that I needed additional packing, long carry, and space, which was not communicated during the initial agreement. They claimed I had 17 more boxes than estimated, leading to unexpected and unjustified costs. Increased Charges: The cost of the move was suddenly quoted to be $1,800 more than the initial estimate. The on-site person used a piece of paper and an iPhone calculator to quote this amount, which was highly unprofessional and inconsistent with the initial estimate provided. Lack of Response: Despite my multiple attempts to resolve these issues and request a refund for my deposit, I have not received a satisfactory response from the company. The service provided did not meet the expectations set forth in our agreement, and the additional charges were not communicated clearly or professionally. Overall, I am extremely dissatisfied with the service provided by Ocean Moving and Storage and would not recommend them based on my experience.

The absolute worst. They lost so many of my possessions. When I tried to put in a claim they would only reimburse me $70.00. I lost hundreds and hundreds and hundreds of dollars of possessions. When I tried to call they would not pick up the phone. I know they saw my name on caller id. Do NOT use this company. They are thieves!!!

Did not show on day scheduled. Claimed truck broke down. Did not show until 1:30 PM the next day. Extorted an additional $5000.00 claiming we had "more stairs then claimed" and needed extra packing material. Once contents arrived found out they did not mark any of the boxes. They also "encouraged" a generous tip throughout the whole process. When an appropriate tip was given they left quickly leaving a big mess.

Terrible experience moving from Iowa to Minnesota. Starting with an estimate that doubled come moving day then our items were supposed to be delivered the next day and were delayed a week due to an apparent truck breaking down. Two small children in a new state with no belongings. We then had multiple items damaged in the move and the movers and customer service were altogether unhelpful throughout the entire process. Nickel and dimed us the whole experience and would only take odd payment methods which was not addressed during the estimate process. Booked through Interstate Freight. Do not use either company.

Expectations were not fulfilled due to lack of communication & lies. I was told by a broker one thing, then told by an employee another thing. Signed contract. New home buyers could not move in the house on time, so they were angry. Movers got the furniture out of my home. Then took 16 days (last day to arrive on contract) to get it to my new location, where they arrived and no workers showed up to move the materials. I tried to complain and the company would not budge on any of the price, not even 100 dollars, the company does not understand the policy of "customers always right." Don't use a broker, don't hire this company. No management to make decisions, talked to 3 different people to solve one stupid small issue. They always accused me of threatening them due to me using the words "coming to look for them" due to wanting to talk in person at an office location of which they denied me going too. I will file on the BBB, I would recommend other follow suit. They take advantage of the consumer. Pieces broken, missing pieces as well. Broken and damaged will happen, but missing? BTW, moving help showed up and they came from the "House of Hope," in Mankato, MN. Look that company up, it rests my case. Good luck when using this company, surely isn't an ocean of beautiful water, it's a volcano of burning rocks.